We wound up driving an hour away from home to come here. I went to 5 other tuxedo shops and their prices were absolutely ridiculous. Joseph A Bank and Mens wearhouse just to name a few should be ashamed of their prices. Biltmore was actually re...commended to us by a friend and we're glad we went!
I initially spoke with Rich. He was great! I spoke briefly about what I wanted and price range I was looking for and the next thing I knew, I was trying on my tux! It fit well and was comfortable. It was such an easy process, I was shocked. I couldn't believe we were in and out in under an hour. I set up everything for the groomsmen and fathers. (If you can't have the party go to the shop, they have an online form where you can put your measurements in and they can cater to that). Before I left, I was told that we were able to get our tuxes 2 days before the wedding. I was nervous about that but Rich assured me that they have onsite alterations performed while you wait.
We went to pick up our tuxes the day before the wedding. Most everything was good outside of a couple small alterations that needed to be fixed. However, they were small and most people would not have noticed if they were performed or not. We had to pick up two other tuxes for my brothers that weren't able to pick them up due to work. Everything seemed ok and we left.
Day of the wedding: We put on our tuxes. They fit well and everyone was comfortable in them. There were two small issues that occurred though. One was that one of the ties was off color from the rest. We didn't catch it because it was one of the tuxes for my brother who wasn't there to try it on initially. Another issue was that two buttons fell off of two different suits. Outside of those issues, the tuxes were perfect.
As if I wasn't mostly satisfied with their service and professionalism, THIS is where they separated themselves from other shops. When I dropped off the tuxes the day after, I spoke with the owner. He was GENUINELY concerned about the buttons and tie. He did offer to drive the hour and 15 minutes on the day of the wedding to sow on the buttons (actually called me the day of the wedding and left a message). He even told me they try to pull the buttons off of the tuxes (QC check) before they leave the shop just to make sure they are secured and that this problem doesn't happen. He was very apologetic and seemed remorseful for the issue. He was also concerned about the wrong colored tie and said they would pay for any alterations the photographer might have to do to make sure the pictures look good. His concern solidified what it means to take pride in your business and their customer service cannot be beat.
Try them. You will be blown away by their prices, service and attitude.