Birdy Grey, birdygrey.com

stress of having to find new dresses and impossible return process made this miserable. Don't suffer and go somewhere else for your bridesmaid needs.

different color. Personally, this did not bother me since they were all slightly different. However, if you want all of your bridesmaids in the exact same color, then I would not recommend Birdy Grey.

dding I’m in ordered the bridal party’s dresses from here, and all of us have had issues with them. The fabric is very poor quality, construction is embarrassing at best, and on my dress one of the bra cups is 3 inches higher than the other. The price tag is appealing, but you’re getting less than what you pay for in my opinion.

& easy"). It's not free... there's $10 "restocking fee" if you want your money back. But magically, no restocking fee if you get a credit to the store. So I paid $10 for shoes I no longer even have. Cool. Won't be shopping here anymore. The website displays "free returns" which is simply untrue. It's 2022, returns should not be costing people money + advertising them as free in the first place!

helpful. They let me know I couldn't just send these robes back to get them personalized and that the color I had ordered was gone. What a waste of time and a trip to the post office to make the return. They didn't offer a discount or anything to rectify the situation and took their time creating a return label until I called. Avoid!

uy!

ccident I put the Birdy Grey dresses in the Lulu's return bag and visa versa. Lulu's customer service reached out to me very quickly and informed me of what happened. Lulu's customer service was amazing and waived all of the return shipping and late return fees. Lulus also extended the return window and told me to call if I needed it extended again and they would work with me. Birdy Grey on the other hand... a nightmare. Birdy Grey representative I was emailing back and forth with for over a month and they simply said we will see what we can do and sent me a link to their website about how they were not responsible for the wrong returns. Yet, they issued my return before they even had the appropriate dresses (they had my Lulu's dresses - $400 worth that I had planned on returning to Lulu's but Birdy Grey is being absolutely no help in helping me locate). I have supplied Birdy Grey with the order number/tracking number/etc to attempt to find the original package with the Lulus dresses. They continue to say 'we are working to locate' and after over 20 emails back and forth and over 2 months they simply say they cannot find my package and offer no more help. They also sent the wrong dress for a bridesmaid this past weekend even thought the bridesmaid ordered the correct dress. They were not help in offering a solution and just offered 'credit' even though it was Birdy Grey's mistake. Needless to say, I will not be using them for my bridesmaids dresses purely for these issues and the TERRIBLE customer service. I was going to use them until these issues occured.

might ask…. BECAUSE IT MIGHT MELT. Yes. MELT. “How on earth…?!?” Well, I guess because the quality is so cheap. So cheap that my gown MELTED with totally normal steam application and there are now HOLES in the chiffon. But wait, you have more questions… ”Are there warnings on the label?” No. “Well what about the website?” No. “So, no care instructions ANYwhere?” No. “Well then surely the company took responsibility, right?” No. “But they’re going to refund you?” No. DO NOT BUY. You have been warned.

t fit. I would go with a different company if I were to do it again.

ith how everything came together. The groomsman also wore the matching tie color. These ties were gifted to the groomsman and I was happy with the shipping speed and quality of the ties as well, they matched the girls perfectly! would recommend this company for well made but doesn't break the budget bridal party attire.

d. I finally had my bridesmaids order a different style, only to see the original style restocked the next week! My bridesmaids complained about the fit, said it felt look poor quality, but I liked the color and they looked fine in the photos. If you don't really care too much about your bridesmaids' dresses, then BirdyGrey is fine. If you want better quality, I'd recommend looking elsewhere!

email us back. Then when they did they said that the ship date changed now to Mid October (after my wedding!) So they canceled her order and "re-ordered" THE SAME DRESS that she paid for faster shipping and they gave a garanteed ship date of 5 days ago. Well guess what - NEVER CAME. STILL DOES NOT HAVE A DRESS AND MY WEDDING IS IN 2 WEEKS! They "re-cancelled and re-ordered" for her today. I'm assuming she will not have a dress for my wedding. And my the same thing happened for MY OTHER BRIDESMAID AS WELL! When I emailed them the first time on this one - I was told "the black dress size medium" will be shipped soon. THATS NOT WHAT I ORDERED. I ordered a terracotta dress size 2xl! So then when they tried to correct it - guess what? Dress now sold out with no est ship date. So because they messed up her order, they over sold what their stock was. Luckily with very expensive shipping I did get a dress for her in. Horrible customer service. They are unreliable, have shut off their phone so the only way to contact is to pray they respond to an email. I DO not reccomend purchasing from them!

th other vendors!!

ring from them. Now the bride and I are up a creek thanks to this awful company. Highly do NOT recommend.

to return her first dress (it was one of the convertible ones) since the chest sizing was really weird and get a different one. Overall, the dresses looked nice and I'm glad they weren't that expensive. The dresses have pockets which was nice. I also ordered ties to match and they worked out just fine.

smaids mostly chose the grace and Spence styles. I also got my bridal robe from their store. The only challenges with the store and product are there are no free returns ($10 restocking fee per dress and no returns for robes). The dresses are also very long and even friends who are 5’ 9”-10” had to get hemming done! So even though it is $100-120 per dress, make sure to plan cost of alterations with how much your bridesmaids can expect their dress to cost. All in all, beautiful colors, fabric, and easy to use.

ed customer support. Miranda is her name. She told me dress was SHIPPED OUT on 8/12 and will arrive 8/16. I requested a replacement order with expedited shipping and she puts me on hold for close to 20 minutes only to come back to me saying she couldn't place a replacement order. So I laid out her options in front of her: 1) create a new order, 2) issue me a gift card that covers the cost of the dress + tax + expedited shipping cost and I'll place the order myself. She put me on another 10-15 minutes hold and got back to me saying "that's not the process." Then I requested to chat with her supervisor or colleague, she put me on another 10 minutes hold and got back to me saying "Someone will reach out to you within 24-48 hours, their business hours are Monday-Friday from 9am-5pm. However, tomorrow is Saturday and they don't work on Saturday so someone will reach out on Monday"?!?!! Mind you I called on a Friday at 11am. She also told me I should've placed the order 2-4 months before. EXCUSE ME? This was a replacement order, my original order was placed 2 months ago. And 4 months ago I didn't even know if the wedding was happening (PANDEMIC happened in case you forgot). Long story short, she put me on another 10 minutes hold and then she got back on the phone saying "sorry there's nothing I can do for you" and HUNG UP on me... During our 1 hr call, I probably only talked to her for 10 minutes and I was just ON HOLD the rest of the time. Seriously, Miranda... I was on a customer support role and I understand when you're just talking bullcrap and not willing to help someone. BG is not a business that was just established yesterday. I'm sure you have processes in place and should always put your customer satisfaction as a priority. Unless I'm wrong.

dress they felt comfortable in, and BG has so many convertible styles that even if a few of my girls picked one of those dresses, they still looked different. I had several girls who had to exchanges sizes due to a variety of reasons (size, pregnancy, pickiness, etc.) and BG had such amazing customer service and SUPER fast shipping. Everyone got their dresses and exchanges in less than a week. For a wedding with a lot of questions marks due to COVID, having to switch bridesmaids, etc., Birdy Grey offered the flexibility and diverse styles we needed. I can't say enough good things about them! Thank you!

o have ties and bow ties to match the dress colors.