Originally posted a longer review with both positive and constructive aspects of our experience, but the venue reported our review – so reposting with The Knot’s “approved” edits.
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• The Birkby House is a beautiful venue that has so much potential. We had a beautiful day with our family and friends thanks to our own meticulous planning and preparation, but our experience working with Carleigh at Birkby House was nothing short of unprofessional, frustrating, and unorganized. She bad-mouthed us to our other vendors on our wedding day, was rude or non-responsive to communications during planning, and acted extremely unprofessionally throughout our entire experience.
• There are several usage aspects of Birkby House that are not written in the contract. One example: there are no items (including people, yard games, tables, chairs) permitted on the grass – which makes up a large percentage of Birkby’s outdoor space. This is not noted anywhere in Birkby’s written contract, but is somehow enforced.
• Our event was scheduled on a Thursday from 11:00 am - 5:00 pm. Before the conclusion of our event, a different wedding party arrived at the venue for their rehearsal and Carleigh told our day-of coordinator (as she was rushing to clean up our event) that it was “embarrassing that all of your stuff is still here and the other party is arriving.”
• In our contracting process, we told Birkby House that we did not want to use the main house. Carleigh let us know that, regardless, all couples have access to the upstairs Bridal Suite for getting ready. During set-up, Carleigh informed us that she would be setting up tables and chairs in the main house to provide additional A/C space for guests as she was concerned about the heat, even though we said we wanted to direct them to the Conservatory if it was too hot outside. We were fine with that – until Carleigh complained multiple times to our day-of coordinator that we were “never even supposed to be inside the house.”
• We sent several planning questions via email to Carleigh, and generally received very short, unprofessional, and incomplete responses – if our communication was even acknowledged. Two weeks before our event, we sent an email to our vendors with several questions for clarifications. Carleigh did not acknowledge or respond to that email.
• Weeks before our event, we (with our day-of coordinator) met with Birkby House as required. Carleigh had no questions or agenda items to discuss with us and sat across the table from us actively discussing and working through logistics for another event, which was quite rude and unprofessional.
• While the venue rental includes use of tables and chairs, the venue does not have a list of inventory to reference as couples build their layout / floor plan. We asked multiple times what types/sizes/quantities of tables, chairs, and umbrellas were available for our use, and the answer we were given was, “we have plenty.” We had to send multiple emails to get an answer about inventory, even after two in-person meetings.