We hired Danessa to plan and coordinate our "destination-esque" wedding in Ribera, NM, near Santa Fe in May of 2019. My mom and I both live about five hours from there in opposite directions. After meeting in July, we hired BBE. We experienced ...
an array of issues thereafter. They included:
Creating our own Save the Dates because she "forgot" to receive quotes for invitation suites.
Following a two-hour conference call in January, she ordered the wrong candlesticks. This was after I reviewed the vendors online gallery and wrote down the order I wanted word for word.
A miscommunication with the venue almost costed us the expense of renting 250 chairs and 25 tables.
Partnered with these mishaps were various strings of emails where we were required to restate our questions multiple times, reiterate what had been previously decided, and repeatedly ask for phone calls to clarify miscommunications (most never happened). Most of these emails also took a minimum of one week to receive an answer. It was at this time that we decided we would be doing most of the preparation ourselves, but we felt that we couldn't fire BBE for fear our costs would increase or we would lose access to vendors. We were somewhat "comforted" by the notion that she had won various awards for day-of coordination and that she would be able to manage the day-of tasks.
In April, after another long string of emails of incorrect invoices, incorrect orders and the like, I emailed Danessa expressing our frustration and the fact that we hired her to avoid additional stress, which was not the case. She then communicated some personal issues, but assured us they were now resolved and she was on her A-game.
We were promised a day-of timeline no later than May 1 so that we could distribute it to vendors. May 10th came and we had no timeline. We were informed that her final payment had not been made and she would be conducting no work until that was completed. There was no invoice sent to make us aware of this payment. We paid, and received a timeline that did not include most of the events we had asked to be made a priority. I made my own. We met Wednesday morning and we spent two and a half hours going over the day of timeline, the decorations (all organized in boxes and labeled), and the overall picture. We also asked for an hour on Friday for a walk through. At our instigation, we created a "to do" list of each task in the order that they would need to be completed on the day-of.
Danessa also coordinated the rehearsal dinner for my mother-in-law and because of the lack of timeliness and professionalism by BBE, our walk through never happened.
As for the day of the wedding, we were met with extreme wind. We decided to push the ceremony back an hour. The wind did cause some confusion on the site of the ceremony, but by 3:30 pm it had been decided everything would take place as originally planned. Danessa and her crew didn't even begin decorating the altar until guests were being seated. Even still, decor, signs, and a rug used in the ceremony never made it to their places.
All bars were supposed to have bartenders (who we paid EXTRA for), yet no one saw a single bar tended to all night - our guests had to serve themselves. The reception area was NOT decorated as planned; the donut bar that had a specific place on the desert bar sat on the ground... All of this resulted in her being fired on the spot, although there was not much left for her to do.