We were very unhappy with the service we received from Bliss. At first they seem to be a company who has it all, but sadly in the end they over promised and undelivered. It started out by being passed from one consultant to another as they came... and went on maternity leave and or left the company. We had every detail planned out and went over the details with Bliss time and time again.
Flowers- We were promised a "full" look on the arch we rented from Bliss, with bright green flowers and dark purple. We did not receive any of the above. The flowers on the arch were sparse, there was no dark purple to be found. Also they brought no way to anchor the arch, and we had to have some friends hold it during the ceremony so it wouldn't blow over.
Day of Coordinator- We used Kristin, who was supposed to be the "best". Come the day of the wedding she completely dropped the ball. She failed to communicate with my vendors, which was her job, and this caused the whole wedding time line to be thrown off. Each detail through the night that was assured me would be done wasn't. She did not put the gifts in my parents car like discussed, which resulted in half of our presents missing that we had to track down with the vendors before we left for our honeymoon. She didn't get the vendors out of the venue on time, which resulted in a $200 fine. She also made my Matron of Honor leave the party to go get my bag, which was part of her job as well. She did not set out the cd favors that I took days making, and my Mother had to track them down and try and hand them out to people after we left. A big let down.
Decor- Bliss did come through on the center pieces and linens. Also, the special crystal aisle pieces I wanted look beautiful. The bad part was I hired them so my Mother wouldn't have to set up my wedding. When we arrived at 3 o'clock for my 5 o'clock wedding, Bliss hadn't even started setting up the reception and the ceremony was barely set up. NONE of the details we had discussed, which Bliss said was "no problem at all" to do, were done. I did not see my mother again until my Father walked me down the aisle. She missed me getting ready, the photos, and being there to help me into my dress. That I can not get back.
All in all we were very unhappy with the overall service at Bliss. We did not pay our final payment. The owner of Bliss sat down and talked to us about the "disaster" but they honestly had no real reasons as to why it "just went so wrong". The coordinator was the worst, she took no responsibility at all for not doing her job. It was just a lot of the blame game. I do feel like the owner was sorry for not coming through on my big day, unfortunately weddings can't we redone.
I have talked to at least a handful of people who have also had bad experiences with them. I wish I would have known this going in.