I would like to begin by saying that Alisa was really nice to work with throughout the entire wedding planning process and I had no issues with her or her company until the day of ...the wedding. I sent her a picture of the bouquet that I wanted in October of 2016, and we met in person in November where I showed her the same photo. At this meeting, we talked about the style and colors that I wanted. I also gave her a piece of my color swatch that was our main wedding color (pomegranate pink) because she wanted it to be able to match the colors in the bouquet. We had it set up so that the flowers would be delivered at noon on the day of the wedding. My husband was in charge of receiving the flowers as myself and my bridesmaids were getting ready for the day. He signed for them, ensuring we had everything that was ordered, but was unaware of what they were supposed to look like. When I arrived at the church, the only flowers that I saw were the mother’s and hostess’s corsages, which were done how I had expected. When I saw the bouquet that had been delivered, my first thought was that they must have delivered the wrong bouquet. The bouquet I had requested was to be round with not much greenery and a variation of white, light pink, and pomegranate pink roses and rice flowers. The bouquet that had been delivered was coral, orange, and red flowers with lots of greenery in it. Upon delivery, they sent an email with a number to call if there were any issues or concerns. However, this number was for the shop, which closes at noon on Saturdays. So the only number I had to contact anyone, was for a phone that no one would be around to answer! Luckily, there was a floral shop just down the road that was able to do exactly the bouquet I had been expecting in under an hour, with the flowers and colors that I wanted. I left them a very frantic voicemail where I broke down in tears because I was so stressed out and upset. They did not return my call until late Monday morning, two days after our wedding. Alisa left a voicemail where she was very confused about what was wrong and what had happened, and was insistent that they had delivered the correct bouquet, and that it was as I had requested. I ultimately had my mom contact Alisa because I was already at the airport on my way to my honeymoon. My mom was very level-headed with her, but Alisa still insisted that they had delivered the correct bouquet, and did not once admit that they were at fault, despite evidence that I had indeed told them the correct colors for the bouquet. My biggest complaint overall is that she did not once apologize for the mistake, or for causing me grief on my wedding day. They refused to refund me for my bouquet, or the second bouquet I had to buy from another floral shop, but they did give a small credit back on the original cost of the bouquet. I know several people had given good reviews to this floral shop, but I would never recommend this shop to anyone. I was treated very poorly after they had clearly made a mistake, and they refused to own up to it or apologize.