Eddie and his team produce good work and were very accommodating after our wedding. However, we are giving three stars due to the stress caused prior to and at our wedding, and due... to the unprofessionalism of our wedding day videographer, Manny.
Eddie sent us a proposal which looked great and included our full event time. We reviewed the contract but clearly did not read the fine print well enough. When we set up a meeting to talk to him two weeks before our wedding and realized our videographer needed to come an hour before our photographer and therefore leave an hour and a half before our wedding ended, we were quite shocked. We looked back at the original proposal and this didn’t match the times on there. Our band and photographer timelines were already completed and indicated a few events we wanted recorded after his 10:30 departure. Given that our online account and the proposal we signed both said he will be there from the hours of 12:30 PM and 11:30 PM, we felt quite misled when the tiny fine print in the contract says a maximum of 10 hours. We are unsure why the proposal would not match with the contract. We reached out to Ed and were disappointed and insulted when he tried to make us feel stupid for challenging him. He threw the contract in our faces telling us that he has been transparent from the start and that it is a misunderstanding. Looking back, it was our stupidity to not read the contract more carefully, but Eddie will keep pointing to the contract and say he doesn’t understand why you are upset. Due to Eddie making us feel like this was our fault and telling my husband, “you don’t work for free,” we refused to pay to add the extra hour mainly due to this poor customer service.
When we had our planning call with him to discuss the day and specifics, he refused to let us ask questions at all and said he had a “system” for going through things. The “system” was not chronological in the order of how the day occurs and thus was very confusing to follow. He refused to allow us to make special requests of what we wanted filmed based on the timeline we had already planned with our band, the photographer, and the venue. He insisted the way he runs things is the way it has to be done. In Eddie’s eyes the customer is not always right, which is not how our other wedding vendors acted.
Thankfully our photographer was more than accommodating and able to bend to Eddie’s wishes. Eddie also refused to let us speak to the actual videographer to give us some comfort and ensure he understood what our goals for the day were. There were a few things we wanted to explain to the videographer, especially where our first look was and about our dog joining our first look but that wasn’t able to be communicated. Due to not being able to explain this directly to our videographer he was confused and went to the wrong first look location on the day of our wedding.
On the day of the event, our videographer, Manny, arrived at the bridal suite 15 minutes later than we were promised. We had agreed with our photographer (and as noted in our schedule sent to Eddie) that first he would shoot our nephews and then our details. Instead, Manny decided to shoot the details first and left our nephews waiting. This was difficult because we planned for this time to accommodate their nap schedule. This started a chain of events that caused us to run late, adding stress as we approached our ceremony.
On the way to our first look, Manny just went to where he thought the first look would be without asking and was missing for 10 minutes. He was told where it was and couldn’t find it causing us to run further behind. Overall, Manny did not allow me to have any input and the bridal attendants remarked to us how unbelievable it was that he wouldn’t follow the bride’s wishes. Overall, Manny was rude and unfriendly, and multiple guests told us they saw him vaping and drinking alcohol while shooting - this is so unprofessional.
We do have to say when we gave Eddie this feedback after our wedding, he did ask how he could help and was very accommodating. He spent time adding in parts that we wanted in our main feature film, as well as a free round of edits. In the end, Eddie did a good job making sure we were happy with our final video. However, the three stars are for the stress prior to our wedding and for our videographer’s behavior.