I consider myself lucky because the only aspect of my Wedding that went without a hitch was our Shuttle Service. I am kicking myself though, because I would’ve never hired Blue Streak if I read these reviews ahead of time. Our situation was V...ERY similar to the stories below …
The day before my wedding, I confirmed our CONTRACTED Coach Bus to shuttle our guests from our hotel to our venue for our Ceremony (2 trips). At the end of the conversation, I could tell that the employee was trying to push the Party Bus on me – I adamantly said NO, because we paid for the Coach Bus, and did not want a Party Bus transporting our relatives. Fast forward to 30 minutes before the ceremony … one of the Groomsmen got a photo text of his young son on the Party Bus in front of a Stripper Pole. Blue Streak sent the Party Bus instead of the Coach Bus anyways, without our knowledge or any communication regarding the change, and I was on the phone with them literally minutes before walking down the aisle. Since there was nothing that I could do at this point, I instructed them to make sure they went back for the second pick-up so that the remaining guests could get to the Ceremony. Turns out the Bus was late for the second pick-up, our 2nd round of guests ended up missing our Ceremony, AND the Party Bus that they used was dirty and had Maggots in one of the coolers (our guests took photos) !
Our Wedding Day was otherwise perfection, so we didn’t allow this to affect our day, however we knew we needed to address this since we did not get what we paid for, and some of our family members were very upset to miss the Ceremony. My husband called when we got back from our Honeymoon, and experienced some of the WORST customer service of his life. He was told that we received the Party Bus because the AC on the Coach Bus wasn’t working (thanks for letting us know ahead of time!), and did not receive any sort of apology. The representatives also claimed that our guests were LYING and that the driver was at the Hotel on time for the 2nd pick-up, but no one was outside … they went so far as to say that the driver went into the Hotel Lobby to check with the Front Desk, and no guests were there. We ended up calling out Hotel, and they went through the Security Footage for us, and confirmed that no driver went inside the lobby, and that our guests were waiting that whole time! In the end, Blue Streak agreed to give us a ridiculously low refund (only for the maggots!) and said we could take them to court if we wanted more money … nice right?
Mistakes happen and can be understood, but the lack of professionalism and disrespect we were shown after this mishap was absolutely appalling. Don’t make the same mistake we did – steer clear!!