My experience with Blush started out wonderfully. I had an appointment in July of 2017. The consultant I worked with was fantastic and made me feel right at home when trying on dresses. I went in thinking I wanted one style of dress and quickly learned that style looked terrible on me! She helped me find a gorgeous dress that suited me much better. In under an hour I had the dress of my dreams picked out, a 50% down payment made and a promise of the dress arriving between March-May of 2018. March of 2018 came and went, April came went and May finally arrived. When I hadn't heard anything I decided to call them to check in. The woman I spoke with told me she had actually just been looking into my dress order and thought my dress had shipped a few days prior and gave me a tentative timeline of approximately 10-15 days to arrival. Great news! But just in case she would have the owner call me back in an hour or so. An hour or so turned into the next day, no big deal. The owner then told me not only had my dress not shipped yet, it wasn't even done in production...imagine my disappointment. It's now the end of May and my wedding is in September. Further, she told me the production facility in China was backed up, which isn't unusual and she showed a tentative ship date of late June which put the dress at their shop early July. She told me not to worry though because their seamstress only needed a minimum of 10 weeks to do alterations. In my head, I was quickly trying to do some math. By this timeline, if everything went absolutely perfectly and I was able to get into the shop basically the day the dress arrived for a fitting (I live 3 hours away), that would mean the dress would be ready the week before my wedding. I could barely come up with anything to say on the phone at this point. I was frustrated and trying not to freak out. All I could say was, "But you told me my dress would arrive sometime between March and May and it's the end of May..." Her response was that this timeframe is an estimate. The designer I had picked never takes less than 9 months to produce and they would have received a more accurate ship date once they placed the order. First, how would I know this? No one told me that. I'm not in the wedding business. Why wasn't I then called when the order was place, and updated on the ship date? Why wasn't I called when the production facility was delayed? Why was I told that my dress had shipped when it hadn't even been finished? My mom called the next day, or the day after, and spoke with the owner herself who then told me mom a different story. The production facility was behind because of Chinese New Year. Chinese New Year is in February. Both my mom and I work with many Chinese vendors and this is never an issue. Also being in the wedding dress industry, I feel like they should be accustomed to this and prepared. This was a poor excuse. Five minutes later in the call, she tells my mom that the dress has now shipped and would arrive within the week. At this point I had already bought a new dress based on the information I was told earlier. They refused to give me a refund or accept responsibility for their complete and utter lack of communication. This poor review is solely because of the lack of communication. The people I have met were again, fabulous, but this boutique has lost my trust and recommendation due to the lack of communication. Being in the wedding business, they should know better.