About this vendor
A moment bigger than YES! For over 100 years Borsheims, one of the largest independent jewelry stores in the country, has offered thousands of settings, loose stones and designer jewelry and watches. And with twelve months zero-interest financing, you are sure to find a style that perfectly suits your love and your budget. Your story started long before you got engaged. Let Borsheims and our trusted makers provide the details that will add new meaning to the next chapter.
Our specially cut Canadian Signature Diamonds and the exclusive Kalahari Dream diamonds of South Africa tell the story of responsible sourcing, sustainable mining and giving back while pre-set rings from the Classic Collection allow you to pick out a ring and leave with it in hand the same day, on any budget.
Details
Rings
- Engagement Rings
- Ring Services
- Appraisals
- Custom Designs
- Engraving
- Financing Available
Wedding Jewelry
- Bracelets
- Brooches
- Cufflinks
- Earrings
- Necklaces
- Rings
Awards and Affiliations
Reviews
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4.7
out of 5.085 reviews
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Such poor customer service. I wouldn’t recommend this place at all for such an important event.
Today we traveled from Des Moines to Omaha to shop for an engagement ring. Right off the bat, we were not greeted or even acknowledged as we walked in. Then, we proceeded to look at the engagement selection only to be ignored for no less than ten minutes.
When we finally were approached, the woman asked if she could page someone for us. When I informed her we had literally not heard a single word from the at least 8 people behind the counter at all, she told me they were short staffed. 1. Completely understandable, but I would have been happy with a “welcome, it’ll be just a moment.” 2. Every where is short staffed, each place we visited in DSM was ready to serve us. 3. We LITERALLY were in front of a case with a jeweler standing there chatting and she didnt even ACKNOWLEDGE us whatsoever. 4. This makes me worry about their customer service after purchase greatly - if I have a problem, will they even stop to talk to me? Probably not. Thank goodness this was not the first place we visited because I would have been completely turned off. 10/10 do not recommend.
Now, outside of our customer service experience, the location is NOT boutique in any slight glance of the imagination. It is entirely commercial, pumping out rings that are like a 1970s suburban complex. You will not find a single unique piece here. Maybe you’re fine having ten other women with your exact same setting - I wish you well with your divorce in three years. 10/10 do not recommend.
The best to work with! Very professional and good communication.
We worked with Julie on our wedding bands for about 6 months before our wedding. She helped us look through all of our options and spent some extra time finding what would match best with my custom engagement ring. We loved working with her every time we came in right up to the point where we placed the order and returned to pick it up from her. Our rings are just the way we wanted them!
The best place for engagement and wedding bands! My husband bought my engagement ring there, and we worked with them to get our wedding bands through them as well!
We had a wonderful experience with Borsheims! My engagement ring and our wedding bands were purchased at Borsheims. The class, sophistication and service of this Omaha leader is unparalleled. The staff are friendly, attentive and professional. They truly care about their clients and it shows through the exceptional service. Borsheims is the only jeweler I want to go to in the future. Thank you!
Erin & Max Rowe (married 12-29-18)
Finest quality at the best prices around Omaha. There's no comparison. The staff are professional, friendly, helpful, and so thoughtful. Whether your budget is $1,000 or $10,000 they will make you feel like you are their most important customer! Will never go elsewhere for fine jewelry
Borsheims has been amazing from the very start, when my fiancé purchased my engagement ring there. We then set up our registry, purchased wedding rings, and even purchased a few gifts for attendants and parents there. They are always friendly, attentive, and helpful, and we've been more than pleased with the quality of our purchases. The registry is so easy to find, manage, etc. so it really takes stress off of us when sending thank yous!
We had a great experience when finding my husband's wedding band at Borsheims. We also got our wedding gifts for each other at Borsheims (watch and rose gold ring).
Absolutely amazing place! We were really impressed with the selections they have, and the ring was actually very affordable as well. The staff they have were also very friendly and knowledgeable, we will definitely be back for future jewelries.
My Husband had nothing but wonderful things to say about Borsheims. Monica helped him pick out and customize my engagement ring and it is exactly what i wanted. It's beautiful and better than I could have ever dreamed of. Monica has been super helpful and when it came time to find our bands, she made sure we were aware of their designer showcase in March. It's an event where they bring in their designers who showcase rings that Borsheims doesn't normally carry. Again, we ordered custom rings and everything turned out beautifully.
My fiancé and I picked out my engagement ring with Deborah McAtee. I will forever be grateful for Deborah and everyone at Borsheims. We had the best experience and I can't imagine going anywhere else. We can't wait to go back in a few weeks to pick out our wedding bands. Everyone at Borsheims made up feel so welcome and very special. The "bride to be" box of goodies that we received was very exciting and full of great things! It is still all so surreal.
The staff (we worked with Rodney) was really helpful and attentive! Absolutely love our rings and the prices we paid were well within our budget
Borshiems were very friendly and helpful when my husband and I were picking out our wedding bands and jewelry. They also had a great selection
I can't even say how easy Boresheims made choosing my engagement ring, and our wedding bands. Their wonderful staff helped make the process fun and simple for me. They let me try on a million rings, and even sent a nice bridal package when my fiancé purchased it. They really care!
We found our wedding bands as well as her engagement ring here. The staff was very helpful as we searched all over for the perfect style. IT was very affordable compared to a lot of other stores for the style and cut we wanted for everything.
Her ring was a vintage style band and their selection for what she wanted was amazing, and I easily found a modern ring for myself that fit my style. It was also quick and very painless in the process.
We had THE BEST experience with Borsheims. From my husband getting my engagement ring here to selecting our wedding bands, it was just awesome. Cheri has been my mother's favorite employee at Borsheims for quite some time, so when my (now husband) told her he was going to propose to me but still needed a ring, she was practically on the phone with Cheri instantly. Cheri directed him/us to Monica Eby because special sales-people work the wedding/engagement portion, and the engagement ring she helped him with was perfect, so we made sure to find her for my wedding band. We went in one time before our actual final selection, and she was happy to help us while we looked at (what felt like) every ring in the cases. She was never pushy, and we didn't actually wind up going back to purchase a ring until many months later. When we did go back (with a much shorter timeline), she directed us to a clearanced ring that was legitimately a third the original cost! It was perfect and so was the price! My husband's ring was a designer piece so we still got to utilize Cheri to purchase his. They cleaned my engagement ring at no cost before the wedding, and they would have soldered my rings together at no cost, except my wedding band has diamonds on all sides, so it would wear funny. Seriously, if you are looking for an engagement or wedding band, no where can beat Borsheims prices, service, or overall excellence!
I wanted to pick out my ring since I will be wearing it forever. However, I had no idea what I wanted. Luckily I had the help of Ryan who was amazing.
He sat and talked time for some getting to know my style, likes, and dislikes. We looked at a few options but didn't find anything that looked right.
We parted ways but within the week Ryan emailed me several rings that they didn't offer in store but he'd be able to order. I couldn't decide between 3 so he ordered them all in my size and allowed me to try them out.
If it wasn't for Ryan I'd probably still be looking for a ring!
If you're looking for a wedding/engagement ring in Omaha Borsheims is the best place to go! My husband got my engagement ring during Berkshire Hathaway days, and then we went back and got our wedding bands the next year during Berkshire Hathaway days. If you're able it is definitely the best time to go because the discounts are great. Deb at Borsheims was so easy to work with and worked so hard to make sure my husband and I got exactly what we wanted. She knew so much about jewelry and our rings and was able to answer all of the questions she had. She made my husband feel so much better about a potentially very stressful buying process. If you are able to work with her I would definitely recommend it.
I came to Borsheims to inquire about a wedding band for my soon to be wife. Her engagement ring had a very unique shape, so I was worried I wouldn't be able to find a band to match. We were about 3 months out, and I wanted to get it taken care of. I was greeted by a SUPER associate by the name of Cathy Kruse while looking through their cases. She loved the design of the engagement ring, and asked where I got it. I purchased the ring from a competitor in the area, and was provided all the detailed information about the ring, so I thought everything was good at time of purchase. My wife is pretty active and I was told there was a SMALL chance the smaller diamonds down the band could pop out of the mount if she wasn't careful. I liked the design, so I purchased it anyway. Sure enough, I had to replace 6 of the small diamonds around the band of her engagement within our year and a half engagement. During the inspection with Cathy, she pointed out the reason for the issue with the band being the prongs holding them in place being very small. Long story short, she had their custom Jewler make a completely new ring mount using all the diamonds from the engagement ring that was NOT purchased from there and created a custom wedding band to match, in 3 months, at a price that was within my budget. Amazing team with the definition of customer service! I will recommend all my boys to you guys for sure!! Couldn't be happier with Borsheims!!
Found exactly what I wanted for a great price. My husband alsonhad a great experience. We purchased both wedding bands over the share holders meeting weekend.
We bought our engagement rings and wedding bands from here. We had a great experience working with Sally and love our rings!
My husband and I both got our rings at Borsheims and we had the best experience. We worked with Katie and she made things as seemless as possible! Would highly recommend Borsheims to anyone looking to purchase jewelry!
I only get my jewelry from Borsheims! I'm a devoted customer! They have great prices, friendly not pushy service and they will always take care of the jewelry you buy from there!
We bought all of our rings at Borsheims and each is stunning and beautiful. The staff was knowledgeable and helpful, including going the extra mile and sending us pictures of each ring we considered via email so we didn't feel pressured to make an immediate decision. High quality and extraordinary customer service.
Borsheims is spectacular. Our rings were everything we thought they would be and more!
My husband picked out my ring and it is gorgeous. They re-plated, re-sized and cleaned it before the wedding. I love my ring and I wouldn't trade it for the world. I wish I could keep it as clean as the got it on a daily basis!
My husband and I wanted to register at a variety of places to offer our guests plenty of options. After working with multiply companies I can honestly say Borsheims was above and beyond the best. This company knows what customer service is all about. Every single sales person was helpful and kind, offering honest advice, which impressed both me, my husband, and my mom. They honestly surpass Nordstrom's customer service in my opinion and that is hard to do. It seemed there was nothing they couldn't do or handle. We did work primarily with Carol Wakins...she was knowledgable and incredibly helpful. Thank you Borsheims and Carol for all of your help! It was a joy working with you.
Erin
I bought my husband's wedding band from them and only had 1 issue. We requested to not have their engraved "faith" inside of it and when it came it had that. Luckily, our contact got a new one shipped out the next day and we had it in a few days. They even took some money off for the trouble. Overall, it wasn't their fault for the mistake so I would use them again.
My husband and I had a great experience shopping for engagement rings at Borsheim's! Sarah P. was our salesperson and so helpful and knowledgeable about our very special purchases. My husband was able to pick our his wedding band from a huge selection during Borsheim's wedding event in March. The service was top-notch from the moment we started looking and right up to the purchases. We couldn't have been happier with our experience!
Our rings are gorgeous and I feel comfortable knowing that I will have Borsheim's fantastic customer service available to me forever.
Between May 2012 and July 2013 all three of our children (one daughter and two sons) were married! All three chose Borsheims as the only place to purchase their engagement rings and all three received professional and, more importantly,individualized personal care in their selections.
We have been a Borsheims family since 1978 when my engagement ring was purchased.
I had a great experience at Borsheims. I found they were very GLBT friendly and were a great help in picking out the perfect ring for my fiance!
Great services, great prices, personal assistance from each employee we worked with.
Absolutely fantastic. My fiance has been a loyal Borsheims customer and after getting our wedding rings there, he and Holly Lewis have successfully converted me into one, as well. The service was excellent and the entire process was stress-free, enjoyable and fun. My fiance teamed up with Holly to pick out the perfect engagement ring (sans my presence and input) and they absolutely nailed it. Holly is extremely knowledgeable, friendly and fun to work with and was as excited about the process as we were. For such an important purchase and exciting part of the wedding planning process, I'm so happy we worked with Borsheims.
They have knowledgable service reps that don't try to push their products. Go in store - their prices are way less than those listed on line. They will clean your ring extra well (for free) before the wedding so that my engagement ring looked like new!
Borsheims has a good selection and all different price ranges.
We custom designed the perfect engagement ring, and Lisa Jackson really took the time to get to know us and found the perfect bands to match our style.
As a New York City couple, when it came time to pick an engagement ring and propose, my fiance had the finest stores and stones to chose from just a few blocks from home and work. Having traveled to Omaha, Nebraska for the Berkshire Hathaway Annual Conference for the past few years, we both had spent time in the famed Omaha jewelry store, Borsheims. Living and working in Manhattan, I could not have imagined in my wildest dreams that I would fall in love with a jewlery store in the middle of Nebraska. Having the ability to walk just steps out of my apartment or office and admire some of the finest jewels in the world, nothing compares to the personalized service, warmth of the sales team, comfort in your purchase, and overall collection of pieces that Borsheims offers. My fiance and I were fortunate enough to meet Deb McAtee at Borsheims on one of our trips to Omaha. Gentleman looking to propose....Deb is your girl!!! Not only did Deb spend countless hours on the phone and email with my fiance, educating him, sourcing the diamond and calming his nerves, Deb gave up her evenings and weekends, to make sure every last detail was perfect even after the ring was on my finger. Deb helped my fiance design a ring and plan a proposal fit for a princess, and I could not be more grateful. This year we had the pleasure of working with Deb againto design and choose our exquisite wedding bands which we are looking forward to exchagning at our November nuptials.
Our annual trips to Omaha would not be complete without spending time with Deb and of course making additional purchases. You will be blown away by the inventory and feel confident in your purchase. Make Borsheims part of your proposal, wedding day, and memorable events for years to come.
I used to live in Omaha but since moved to Colorado. When my boyfriend (at the time) and I started talking about engagement, I mentioned that Borsheims was the BEST ever. I thought he may be hesitant because he would have to do it all over phone/email, but the salesperson made him feel extremely comfortable about buying the big purchase without even stepping into the store!! Not only have we had great service getting my engagement ring and our wedding bands, but I just got my first anniversary gift from there too! I recommend it to everyone I know!
My engagement band as well as both of our wedding bands are from Borsheims. We also bought all of our wedding party jewelry from them. They have beautiful high quality jewelry.
We had a rough start with our wedding bands. Less than a month away from the wedding and I still did not have a band. I was informed that it was never ordered and it would have to be hand delivered the day before my wedding. We went back several times to resolve the issue. We like to use Borsheims for our jewlery, however we will be careful next time of our salesperson
I got my husband's ring from Borsheims. Beautiful ring, great price!
My fiance and I first went to Borsheims 3-4 months before we got engaged. I was initially intimidated because I consider Borsheims the highest-value jeweler in Nebraska and I had no prior knowledge of how to purchase diamonds. I was greeted quickly by a jeweler but felt no pressure. My fiance and I took a few rounds around the store before we reached out to a jeweler with questions. She was very knowledgeable and gave good advice for first-time diamond purchasers. My fiance met with her a few times after that initial visit on his own and, when finally made the purchase, was confident in the quality of the diamond he was buying. I'm absolutely in love with the ring he got me, a classic solitaire that is still unique and reflects my aesthetic perfectly.
We went to Borsheim's to purchase my fiance's wedding band because we had a $50 off coupon from a bridal even we had previously attended there. We went in the evening after work one night and it took a little while for someone to come over and help us, but once we were assisted, the employee was extremely knowledgeable about the men's bands and narrowed in on what he wanted right away. We appreciated that she didn't push us to look at things that weren't in our price range, she would even tell us when something was more than what we wanted to spend and wouldn't pull it out for us to try. We got the ring in quickly and are good to go!
Deb has gone much above and beyond the call of duty in helping my husband and I with all of our jewelry shopping related to the wedding. We purchased our rings, some gifts, and watches. Deb even helped on her days off to make sure everything was perfect! We LOVE shopping here because of people like Deb!
Julie helped us the couple of times we went in. Well Brian went in to get the engagement ring and she helped him. He was so impressed we had to get her when we went in to get our wedding bands. I agreed when I met her...she was so knowledgeable and patient. She also was very informative on the timeline for when I needed to get it in to get soldering and cleaned for the wedding day. Wouldn't have gone anywhere else!
Borsheims carries a jewelry designer that I love and was able to get the ring I wanted for the lowest price anywhere in my area. Very high quality products. Offers a free plating on your ring before the wedding so it looks nice and new for the pictures.
Borsheims started at 5 with the buying process! My husband (then boyfriend ;) went in with his sisters and had an amazing experience! I loved the ring from moment one.
The first valley was the re-sizing process. We live out of state and had to send our ring into Borsheims to be sized. It took WAY too long, and only to find out "it would need to be shipped to the ring designer due to my finger size". The cost was going to be outrageous and I would have been without a ring for over 2 months and we had engagement photos scheduled so we opted out. They sent back my ring back in a plastic baggie, without the sizer or Borsheims box we sent it in. SOOOO disappointed. When we were in town next, we asked to speak with the manager, Scott, who is the sole reason our experience turned around. We spoke with him only to find out that they COULD resize the ring in store. Are you kidding me? 6 weeks without my ring for no reason?
Anyway, we got the ring back and it fit and was gorgeous!
Then came the second valley, the wedding band. We could not find a band that matched the character of the ring so we opted for a custom designed band. We were promised a sketch & updates. After a couple of weeks I got worried, tried to reach out to our new contact, Rachel, only to find out that it had been sent to Borsheims vendor, which is absolutely fine, but we were not aware. The vendor "could not have contact with us" so we had to do the whole middle-man routine throughout the process which was more time-consuming than it should have been. We did not receive a sketch of what it would look like complete prior to authorizing the design, and the price was also more than we were told originally. However, the final product was perfect.
Our diamond-buying process with Rachel was superb. She did a fabulous job comparing diamonds and matching our budget! Highly recommend working with Rachel!
So all in all, would I recommend Borsheims? Yes. But it seems like you have to push a little to get quality customer service.
Carrie was very nice and helpful with helping my husband pick out my ring. Also they did a great job on getting my rings sautered in 4 days so I could have them for my honeymoon!!!
The staff were very helpful!
We worked with Holly Lewis and we couldn't be happier with our rings! Even though as former Nebraskans we live in Colorado, we got my engagement ring and both our weddings rings from Borsheims. It is so hard to make decisions about such big/expensive purchases and she was very patient with us during the decision process. I am so happy with our final selection! I actually find myself staring at my ring while I am driving around - I will put all the fingers on my left hand up while my hands are on the steering wheel to get a good look at my ring, so people probably think I am waving at them - no, I am just looking at a great Borsheims purchase!!
love my rings & my husbands band!!
We wanted to avoid the chain stores, but still get the service and a bargain. We got the engagment ring and wedding bands there. All was exactly what we wanted! Lisa Jackson was and still is amazing at answering our questions and getting things taken care of!
Our experience at Borhsheims wouldn't have been nearly as great without Deborah. My husband said he was like a deer in headlights when he walked into Borsheims for the first time to look at rings. She spent literally hours with him helping him find the perfect ring, and really made us feel like family every time we came in for something before the wedding. She has done so much for us since the wedding and always makes sure we are well taken care of. I can't imagine going to Borsheims and working with anyone else!
We love our rings (all custom) and Borscheims has been incredibly easy to work with and took care of everything!
My husband purchased my engagement ring here and right away I realized this was not your typical jewelry store. Although Borsheims is an Omaha staple, we were new to town and I wasn't quite sure what all of the fuss was about. Now I know! They cleaned it, polished and inspected it before the big day - free of charge.
We also purchased our wedding gifts for each other here - he bought me a diamond necklace that matched my ring and I bought him a watch. They gave us Berkshire Hathaway pricing even though Berkshire Hathaway Days was aways away. They took the time to talk to us about them and make sure we knew what we were doing. I imagine we will be purchasing things there for years to come!
High quality items and the employees are easy to work with.
My fiance and I picked my ring out from Borsheims. They make you feel very special and take much better care of you than a mall jewelry store would. Their diamonds do seem to be more expensive than I have seen at many of the chain jewelry stores, but I am sure the quality is also much better. The only problem we had with them was that they lost our check, so we had to write them another one a couple days later. They paid to cancel the missing one, but it was still an inconvenience to us, and my fiance did not love having to hand the big of a check over twice.
Amazing customer service... my husband was living in Omaha at the time when he bought my ring... :)
Contact
120 Regency Parkway, Omaha, NE
Borsheims Luxury Jewelry
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