Borsheims Luxury Jewelry

paralleled. The staff are friendly, attentive and professional. They truly care about their clients and it shows through the exceptional service. Borsheims is the only jeweler I want to go to in the future. Thank you! Erin & Max Rowe (married 12-29-18)

ey will make you feel like you are their most important customer! Will never go elsewhere for fine jewelry

fts for attendants and parents there. They are always friendly, attentive, and helpful, and we've been more than pleased with the quality of our purchases. The registry is so easy to find, manage, etc. so it really takes stress off of us when sending thank yous!

knowledgeable, we will definitely be back for future jewelries.

better than I could have ever dreamed of. Monica has been super helpful and when it came time to find our bands, she made sure we were aware of their designer showcase in March. It's an event where they bring in their designers who showcase rings that Borsheims doesn't normally carry. Again, we ordered custom rings and everything turned out beautifully.

e going anywhere else. We can't wait to go back in a few weeks to pick out our wedding bands. Everyone at Borsheims made up feel so welcome and very special. The "bride to be" box of goodies that we received was very exciting and full of great things! It is still all so surreal.

n a million rings, and even sent a nice bridal package when my fiancé purchased it. They really care!

f other stores for the style and cut we wanted for everything. Her ring was a vintage style band and their selection for what she wanted was amazing, and I easily found a modern ring for myself that fit my style. It was also quick and very painless in the process.

employee at Borsheims for quite some time, so when my (now husband) told her he was going to propose to me but still needed a ring, she was practically on the phone with Cheri instantly. Cheri directed him/us to Monica Eby because special sales-people work the wedding/engagement portion, and the engagement ring she helped him with was perfect, so we made sure to find her for my wedding band. We went in one time before our actual final selection, and she was happy to help us while we looked at (what felt like) every ring in the cases. She was never pushy, and we didn't actually wind up going back to purchase a ring until many months later. When we did go back (with a much shorter timeline), she directed us to a clearanced ring that was legitimately a third the original cost! It was perfect and so was the price! My husband's ring was a designer piece so we still got to utilize Cheri to purchase his. They cleaned my engagement ring at no cost before the wedding, and they would have soldered my rings together at no cost, except my wedding band has diamonds on all sides, so it would wear funny. Seriously, if you are looking for an engagement or wedding band, no where can beat Borsheims prices, service, or overall excellence!

r some getting to know my style, likes, and dislikes. We looked at a few options but didn't find anything that looked right. We parted ways but within the week Ryan emailed me several rings that they didn't offer in store but he'd be able to order. I couldn't decide between 3 so he ordered them all in my size and allowed me to try them out. If it wasn't for Ryan I'd probably still be looking for a ring!

and got our wedding bands the next year during Berkshire Hathaway days. If you're able it is definitely the best time to go because the discounts are great. Deb at Borsheims was so easy to work with and worked so hard to make sure my husband and I got exactly what we wanted. She knew so much about jewelry and our rings and was able to answer all of the questions she had. She made my husband feel so much better about a potentially very stressful buying process. If you are able to work with her I would definitely recommend it.

h. We were about 3 months out, and I wanted to get it taken care of. I was greeted by a SUPER associate by the name of Cathy Kruse while looking through their cases. She loved the design of the engagement ring, and asked where I got it. I purchased the ring from a competitor in the area, and was provided all the detailed information about the ring, so I thought everything was good at time of purchase. My wife is pretty active and I was told there was a SMALL chance the smaller diamonds down the band could pop out of the mount if she wasn't careful. I liked the design, so I purchased it anyway. Sure enough, I had to replace 6 of the small diamonds around the band of her engagement within our year and a half engagement. During the inspection with Cathy, she pointed out the reason for the issue with the band being the prongs holding them in place being very small. Long story short, she had their custom Jewler make a completely new ring mount using all the diamonds from the engagement ring that was NOT purchased from there and created a custom wedding band to match, in 3 months, at a price that was within my budget. Amazing team with the definition of customer service! I will recommend all my boys to you guys for sure!! Couldn't be happier with Borsheims!!

to anyone looking to purchase jewelry!

ring we considered via email so we didn't feel pressured to make an immediate decision. High quality and extraordinary customer service.

eep it as clean as the got it on a daily basis!

eyond the best. This company knows what customer service is all about. Every single sales person was helpful and kind, offering honest advice, which impressed both me, my husband, and my mom. They honestly surpass Nordstrom's customer service in my opinion and that is hard to do. It seemed there was nothing they couldn't do or handle. We did work primarily with Carol Wakins...she was knowledgable and incredibly helpful. Thank you Borsheims and Carol for all of your help! It was a joy working with you. Erin

ot a new one shipped out the next day and we had it in a few days. They even took some money off for the trouble. Overall, it wasn't their fault for the mistake so I would use them again.

My husband was able to pick our his wedding band from a huge selection during Borsheim's wedding event in March. The service was top-notch from the moment we started looking and right up to the purchases. We couldn't have been happier with our experience!

nd all three received professional and, more importantly,individualized personal care in their selections. We have been a Borsheims family since 1978 when my engagement ring was purchased.

The service was excellent and the entire process was stress-free, enjoyable and fun. My fiance teamed up with Holly to pick out the perfect engagement ring (sans my presence and input) and they absolutely nailed it. Holly is extremely knowledgeable, friendly and fun to work with and was as excited about the process as we were. For such an important purchase and exciting part of the wedding planning process, I'm so happy we worked with Borsheims.

for free) before the wedding so that my engagement ring looked like new!

Having traveled to Omaha, Nebraska for the Berkshire Hathaway Annual Conference for the past few years, we both had spent time in the famed Omaha jewelry store, Borsheims. Living and working in Manhattan, I could not have imagined in my wildest dreams that I would fall in love with a jewlery store in the middle of Nebraska. Having the ability to walk just steps out of my apartment or office and admire some of the finest jewels in the world, nothing compares to the personalized service, warmth of the sales team, comfort in your purchase, and overall collection of pieces that Borsheims offers. My fiance and I were fortunate enough to meet Deb McAtee at Borsheims on one of our trips to Omaha. Gentleman looking to propose....Deb is your girl!!! Not only did Deb spend countless hours on the phone and email with my fiance, educating him, sourcing the diamond and calming his nerves, Deb gave up her evenings and weekends, to make sure every last detail was perfect even after the ring was on my finger. Deb helped my fiance design a ring and plan a proposal fit for a princess, and I could not be more grateful. This year we had the pleasure of working with Deb againto design and choose our exquisite wedding bands which we are looking forward to exchagning at our November nuptials. Our annual trips to Omaha would not be complete without spending time with Deb and of course making additional purchases. You will be blown away by the inventory and feel confident in your purchase. Make Borsheims part of your proposal, wedding day, and memorable events for years to come.

he may be hesitant because he would have to do it all over phone/email, but the salesperson made him feel extremely comfortable about buying the big purchase without even stepping into the store!! Not only have we had great service getting my engagement ring and our wedding bands, but I just got my first anniversary gift from there too! I recommend it to everyone I know!

be hand delivered the day before my wedding. We went back several times to resolve the issue. We like to use Borsheims for our jewlery, however we will be careful next time of our salesperson

no prior knowledge of how to purchase diamonds. I was greeted quickly by a jeweler but felt no pressure. My fiance and I took a few rounds around the store before we reached out to a jeweler with questions. She was very knowledgeable and gave good advice for first-time diamond purchasers. My fiance met with her a few times after that initial visit on his own and, when finally made the purchase, was confident in the quality of the diamond he was buying. I'm absolutely in love with the ring he got me, a classic solitaire that is still unique and reflects my aesthetic perfectly.

e night and it took a little while for someone to come over and help us, but once we were assisted, the employee was extremely knowledgeable about the men's bands and narrowed in on what he wanted right away. We appreciated that she didn't push us to look at things that weren't in our price range, she would even tell us when something was more than what we wanted to spend and wouldn't pull it out for us to try. We got the ring in quickly and are good to go!

ches. Deb even helped on her days off to make sure everything was perfect! We LOVE shopping here because of people like Deb!

edding bands. I agreed when I met her...she was so knowledgeable and patient. She also was very informative on the timeline for when I needed to get it in to get soldering and cleaned for the wedding day. Wouldn't have gone anywhere else!

on your ring before the wedding so it looks nice and new for the pictures.

t valley was the re-sizing process. We live out of state and had to send our ring into Borsheims to be sized. It took WAY too long, and only to find out "it would need to be shipped to the ring designer due to my finger size". The cost was going to be outrageous and I would have been without a ring for over 2 months and we had engagement photos scheduled so we opted out. They sent back my ring back in a plastic baggie, without the sizer or Borsheims box we sent it in. SOOOO disappointed. When we were in town next, we asked to speak with the manager, Scott, who is the sole reason our experience turned around. We spoke with him only to find out that they COULD resize the ring in store. Are you kidding me? 6 weeks without my ring for no reason? Anyway, we got the ring back and it fit and was gorgeous! Then came the second valley, the wedding band. We could not find a band that matched the character of the ring so we opted for a custom designed band. We were promised a sketch & updates. After a couple of weeks I got worried, tried to reach out to our new contact, Rachel, only to find out that it had been sent to Borsheims vendor, which is absolutely fine, but we were not aware. The vendor "could not have contact with us" so we had to do the whole middle-man routine throughout the process which was more time-consuming than it should have been. We did not receive a sketch of what it would look like complete prior to authorizing the design, and the price was also more than we were told originally. However, the final product was perfect. Our diamond-buying process with Rachel was superb. She did a fabulous job comparing diamonds and matching our budget! Highly recommend working with Rachel! So all in all, would I recommend Borsheims? Yes. But it seems like you have to push a little to get quality customer service.

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