Unfortunately we did not have a great experience with the Boxborough Holiday Inn. We reserved a block of rooms for guests at our July 2014 wedding. However, isolated power outages in the Boxborough area that weekend due to storms caused blackou...ts from the evening of our rehearsal dinner throughout the night. Some rooms lacked lighting and outlets, others lacked air conditioning, others lacked both.
Obviously power outages happen and we don't blame the Holiday Inn for this. What was unsatisfactory was the lack of response from hotel management, especially since they knew the special occasion we were there for. These problems occurred during the peaks hours that guests want to enjoy a hotel room, making it all the more surprising and disappointing that, more than month later, we have not been contacted with an offer of compensation or even a good-spirited apology for the inconvenience.
Many of our guests traveled across the country, spending limited vacation time and resources to take part in our day, and we regret that the Boxborough Holiday Inn made poor hosts of us. Fortunately we still had an amazing wedding day, but save yourself the trouble and book with the Westford Residence Inn up the road; some of our guests stayed there and had no problems.