I never write reviews, especially bad ones. But this is my exception. I have never felt more gaslighted and manipulated by a company, and I will never recommend this place to anyone hoping to find their perfect wedding dress, or any dress for that matter. I was so excited to look for my dream dress, and I heard nothing but good reviews about this place. I came here in November, and I found a dress that I absolutely loved. We ordered a custom-made dress and paid for it in full. Six months later, I got the phone call that the dress was ready to be picked up. I live 4 hours away, and I’m so excited to bring my dress home.
It's the wrong color. It's definitely the dress, but something was off about it. I was in so much shock that I didn’t want to believe it – waiting 6 months for a dress to be made specifically for me, only to realize that it’s not what I said yes to. Instead of pure white, it’s ivory with pink undertones. I’m devastated. I don’t have time to order another dress, and my consultant (who I never really felt good about from the beginning) stated that the same white dress I had tried on from the rack had been sold, and I was out of luck. They were FORCING me to keep this dress, even though it’s not what I wanted. She began to lie straight to my face, saying that I, the bride, had talked to them at the register about ordering the ivory with pink undertones, because the white was “out of stock”. This never happened. They measured me, took the information from the tag on the dress (the white one I tried on), and I watched her fill out the order form. She was manipulating me into believing that I WAS AT FAULT for what the dress ended up looking like.
First of all, this didn’t make any sense. How would something be out of stock if you’re making the dress from scratch? Second of all, why would I agree to ordering a dress in a different color than what I saw myself in? They were blaming me and making me feel like all of this was my fault.
These horrific people were not expressing ANY form of concern or willingness to help my situation. They stood in the corner, watching me fall apart in utter disbelief and defeat. My mother had to ask them what our options were at this point, instead of them offering a solution first. The consultant then proceeded to call the owner, and it turns out the same dress that I initially tried on WAS IN FACT in the store on the rack, and it had NOT been sold. MORE LIES. They gave it to me to try on, and even though it was 3 sizes too big, it was the dress. It was a dress that who knows how many people have tried on, and it wasn’t MY dress that was made for me and in the quality that we paid for. They told me I could have this one as a replacement, even though dresses off the rack were at a discounted price (per their policy). We were never offered a discount, and we never received an apology.
Before I took off the dress, I looked at the tag. It was mislabeled with the wrong color description. This was proof that THEY were the ones at fault, along with the countless pictures we had taken of the white dress before ordering it. I tried to explain what I was saw, but I was ignored and still manipulated into thinking that I was wrong, and I had changed my mind about the color. My family and I are horrified. PLEASE NEVER TRUST THESE PEOPLE. Not only will you be ripped off, but you will feel completely stepped on and invalidated. Bridal Boutique only cares about their business and nothing else.