So the rating is for the shop’s responsiveness and how the dress fit after I picked it up, not during the choosing process. When I first arrived, Sandy (I think that was her name) was super helpful in helping me choose and narrow down my choic...es. She let me wander then also have some of her own reccomendations, which were amazing. She stayed within my budget and chose dresses that were flattering, she also gave ideas on how to make the dress my own. She never pressured me to choose anything that day, so I came back the next week, specifically to see her and chose my dress then. I was so excited! She measured me and said we should probably order a size 20 so it would fit perfectly, I agreed. (The one I tried on was an 18) This was around the middle of November.
Then I waited for my dress to arrive. Well, in the meantime I moved back to the east coast for a job. They had told me the dress would be available sometime at the end of March, so I planned a trip back to Iowa so I could get the dress. As the days came closer, they could still not give me an exact date as to when it would be there; I needed a date, I had to take off work and buy a plane ticket, etc. They kept telling me they would email as soon as they got it, but no more information than that. It seems crazy to me that I can track my $20 pizza delivery from the second I order to the minute it gets to my door, but my $1000 dress just gets there when it gets there; a little ridiculous. Now, I understand the shop can not control everything and they may be under the thumb of the designers or wherever the dresses arrive from, but I still feel like more could have been done.
Now once I get the dress, it looks exactly as I ordered, which is good. When I go to try it on, it doesn’t zip all the way. Okay, no problem, it hasn’t been worn in, or steamed, etc; but also remember I ordered a WHOLE SIZE larger...so really, it should fit and I’d lost weight and inches since the last time they measured me. But anyway, I didn’t really grasp the how much the back didn’t zip until I got the alterations done...the seamstress had to add FOUR INCHES into my dress. Luckily, she was a friend so she did some of the work for free.
Overall, I would recommend this shop for dress selection and price. I really love my dress and it turned out perfectly anyway.