Bridal Place and Alterations

Please do not give these people your time or money. They can not sew simple straps on a dress. Not only did they sew through the outside of the dress but they sewed on different size straps. One was 2 inches and the other was 1 3/4 inches. We had to go back 5 times and they still did a horrible job. The owner would not even talk to me. She made her help do her dirty work. I wish i would have known how she was before i went there. Please stay away from this place. If they mess up and they will you will not get your money back. She is a rip off.

Staff was very helpful. Left feeling like family a great group of team members assisted with everything

Went in with my mother to find a dress for her for my brothers wedding. First time we went we had no luck finding anything but staff was willing to help. Second time we went in the staff was helpful, didn’t remember us but we found a gorgeous dress. We asked multiple times how much alterations would be since the dress was on the pricier side and we did not want to spend $500 and above. We were assured MUTIPLE times that it would be $30 hem, $20 to take in bust, $15 to fix neckline and that was a ball park and we were told that it wasn’t going to be expensive at all. We bought the dress and we told the owner who was the seamstress that we were in a weight loss challenge and did not want to alter the dress until it was closer to the wedding. We were assured that going 3 weeks before the wedding they would have it done in time and it would be perfect. We go for alterations and was slapped with a $525 bill for alterations when the dress costed $300. We were fuming since we asked multiple times if the alterations was going to be on the costly side and they assured us no. Our backs were up against a wall since we only had 3 weeks until the wedding and the dress was nonrefundable, and we had a hard time finding a dress initially, so we had to pay this absurd amount. 2 weeks later we go for a fitting (which is 1 weeks before the wedding) and they didn’t hem the dress correctly and only hemmed one layer of the 2 (how is this possible hemming is the easiest part and done on just about every dress). We also notice pulls occurring from them altering it and the owner getting frustrated with us and avoiding us because she has had it with altering this dress (though she charged us $525 for it) So we re-pin the dress and come in 3 days before we leave for the wedding and they hem is still NOT correct and parts were longer than others, so we re-pin again and was told it would be about 20 min and to wait, 30 min go by and we needed to leave so we agreed to come in Saturday when they open to it try on since we had other places to go and wait there if they needed on Saturday. Needless to say we come in on Saturday dress is still messed up, We re pin and are waiting over an hour and the dress is still not correct and the hem seems to be getting shorter and their not fixing the problem area. After that last attempt we asked for compensation for the hard ache and the dress still not being done correctly and to make this situation right since we leave in 2 days for the wedding and the owner tells us that she feels she did the best she could in her heart and she would not compensate us. So we left with a dress that we are not happy with, that is still not hemmed correctly. This place is awful, the owner will charge you over what the dress cost in alterations and say she is going to do a great job because she is a dress maker. DO NOT GO HERE, THEY WILL RIP YOU OFF AND PUT YOU IN A SITUATION WHERE YOU HAVE NO CHOICE BUT TO PAY AN ARM AND A LEG.... oh and don’t forget, no refunds even when they screw you badly. And to top that off, they won’t remember you or call you back when you ask them to find information for you about dresses your interested in.

If I could give zero stars, I would. I went in yesterday to have my son measured and fitted for a vest and pants. I had went in a couple weeks prior with two other people, to talk to look at what they had. Spoke with owner and Zena. I left that day with style number and prices. When I went in yesterday to place order, the owner said that was not the price she gave me. Kept trying to over talk me and was rude. She refused to give me the price she qouted, that I had written on a peice of paper along with other information from that day. So, I left and went elsewhere. My sister the bride bought her dress and shoes there. The shoes cane back from being dyed and it was so poorly done she had to but new ones elsewhere. As well as, when she went back after her dress had supposedly been altered, it was as if nothing had been done. So it had to be "redone". I wish Zena would have been there yesterday when I went in. Though, she wasn't and the owner was too rude and dishonest, I would have taken my money elsewhere. Don't waste your time. Go somewhere else. Somewhere where the owner is honest, has integrity, and knows how to do alterations and dye without it getting messed up.