I don’t really take the time to write reviews, but my wedding dress was altered here and it didn’t turn out how I had asked, so I felt the need to leave a respectful, but completely transparent review for those who are considering trusting this place with their expensive and special wedding dress…
My altering lady, Ramona, was kind to me and did very well on the dress alterations, which is why I gave a second star, however, she did not follow my directions for length. She was way off.
I specifically asked for, and made very clear, that I do not want my feet to show when I stand, and to only have the tip of the foot to show when I walk. She said she could do this and would make it as long as she could without me tripping on it, so I trusted her.
At my second alteration appointment, the dress was so short that I was able to see my feet under my dress when I simply stood in it, and when I walked in it, my entire feet showed. I was very disappointed and worried, but I remained calm. She said she would fix it and not to worry, so again, I trusted her, even after the mess up. After all, they do this all the time, and they have good reviews, so I might be panicking for no reason right?
At my last appointment to have the final look and pick up the dress, there was no change. I was very upset, but being the person I am, I still calmly and respectfully brought this up to her again, and she said I can go ahead and change, and she will take it to the back then and there to fix it that day by steaming it. I explained that I had to scrunch it in a luggage for my out of town wedding, so it would go back to how it is, but I still rolled with it. While I was changing, I could hear her quietly talking trash to the receptionist. This was very shocking and unprofessional and made me feel very uncomfortable being there while I waited for her to steam it. Then when she gave me my dress to try on again, it was still too short.
I had to just take the dress as is and bite the bullet because my wedding was in three weeks.
Due to this, I had to run around last minute replacing my very expensive two inch wedding heels that I was very excited to wear, to instead get a pair of cheap flats due to the dress being too short.
To put into perspective, I put the dress on in flats, and I was able to walk just fine in the dress without being close to tripping. I had a second opinion from another altering lady while I walked in the flats and she agreed that the dress was altered way too short and felt terrible for me.
So if you are considering this place, just be careful who you trust.