Brides of Today

me! Alexis was my stylist, we clicked immediately and it felt like my friend was helping me navigate the world of wedding dresses!

status of my dress. I was told there were shipping issues. 2 months later, I was told there were still shipping issues from China & to call after the new year. I called in Jan. 2022 finally (now 9 months without a dress) and got Bev the owner. Bev asked who told me 4 months for dress arrival time because it usually takes longer than that and the employee shouldn’t have said that. I told her Pam per facebook messages. She said “oh pam isn’t with us anymore. I can’t believe she said that.” And was told to call back end of February after the Chinese new year. I was informed factories shut down in February during their new year and that’s why it may be delayed (this was still in early January by the way, so not even February yet). Now end of February comes and I drove to the shop. Chris and Bev try looking up my info on the ipad and jaws dropped. No dress or veil was ordered but payment was made!!! They had to have been lying every time I called asking about it. They said they would contact place it’s coming from and told me then and there that it was now “ordered”. Next morning, I have bad feeling about this all and send my mom in there to get my money back. Meanwhile, Chris the seamstress calls me and says last night the computer “glitched” and indeed your dress was ordered May 2021 and it’s shipping out today. Why would it be ordered 1 month AFTER purchase & wouldn’t we have had a tracking number this WHOLE time? Chris said they would receive a tracking number in 4 hours.. My mom ran in for me while I worked and they told her my dress was stuck in a warehouse in Las Vegas, should arrive in 1 week. We said if it’s not here in 1 week we want $ back. The night I found out it wasn’t ordered, I wasn’t even offered a discount. We just got excuse after excuse as to how this could’ve happened – ex employee shouldn’t have said this or that, owner was out due to health issues, shipping, and more sob stories inbetween. Finally got my dress expedited in 1 week and took it home. BUT. Chris said my veil should be upstairs in a box but she didn’t know which box. I asked her to please check because I really wanted to take it home along with my dress. She continued to say that the veil came in a big box of many other veils and she would need more time to dig for it/ she had a bride coming soon. Since we expedited from a warehouse in Nevada, I suspected dress and veil to come together? Not in a big shipment of other dresses/veils? UPS listed 2 packages and their weights.I was asked to come back yet AGAIN “next week”. I call a week later and let them know I’m coming to pick up my veil. Pam (who I was told was an ex employee) is now back and she doesn’t have it and stated the manufacturer ran out of white lace material I would have to pick a different shade of white. Um.WHAT? NOBODYS STORIES MATCH UP. Now it’s March 2022 (almost to 1 year mark of this atrocious journey) I finally had Bev write me a check for the veil since nobody knows what happened to it. If ya made it to this point, just know this place is SO unorganized, will NOT own up to mistakes, or show motivation to fix anything. No bride should have to experience what I went through.

nks for everything! 😘

ails of mine. The store is really cool with spacious fitting rooms! They let me know options as I discussed things I liked or disnt like about a dress. My only complaint (and something they can easily fix) is that I couldn't see the back of the dress. There is a pedestal in front of a large mirror to stand on which is awesome but no way to see the back of the dress without having someone use their cell phone. it was a great experience and I was surprised by how many options there are for plus size with samples in sizes that actually fit and are in budget! I did say yes to my dress and cant wait to go back when it comes in!

r business will be ruined by Pam. First of all, if you have set business hours, your business needs to be open during said hours and not closed because employees have bus runs or whatever other lame excuse they give for not being there. Second, if your store damages a dress, in my case a ripped dress due to a employee, take ownership of the mistake and make it right. Pam did nothing to try and rectify the problem. She just kept saying no exchanges or refunds was stated in the contract and that their seamstress was not employed by them and they would not take responsibility for any problems with alterations. They could have easily traded out my ripped dress (their fault) with the exact same dress in a different color. Pam told me that Bev the owner said no to a trade out but would sell me the other dress for 50% off. Seriously, what a joke. None of my alterations changed the dress. They could have easily removed the bra pads and button for the bustle and resold the dress since it had no alteration to change the size. Pam refused. She said Bev would not allow it and said it was stated twice in the contract that they did not do refunds or exchanges. I would understand if i decided i didn’t like the dress or changed my mind but this was 100% Brides of Today’s fault and they refused to work with me. To top it off, Pam hung up on me while I was talking to her about this. My recommendation is to stay far away from this place. Once they sell you a dress and have your money, they don’t care. Don’t be fooled by the positive reviews. I work in hospitality and know how you treat a customer. Pam clearly has no clue how to deal with issues. Too bad a niche market shop for curvy girls is a such a disappointment. And really, Pam is the biggest disappointment. She didn’t care at all and offered no help to fix my dress. Thankfully, Lena the seamstress was willing to meet with me so I could get my dress because Pam stated “Lena doesn’t work for us so we don’t know when your dress will be here”. This is one week before my daughters wedding.

most gorgeous bride not only on my wedding day but each time I went in for fitting!

gs in a small corner room with no door that is filled with small stalls more appropriate for a prom dress fitting. Alterations Lena is technically not affiliated with, but is highly recommended by the shop and was a part of my experience at Brides of Today.  I bought a strapless dress that had a lot of support and that I felt comfortable in. It has since become the dress that is currently rumpled in a ball under my bed because I can't bear to look at it. The first alteration was to get rid of all the boning in the bust. WHY would that be the first "go to" for an extremely busty client? After that alteration it was so bad even the shop employee grimaced. Lena did not offer input to fix it but did comment that now my breasts were "jiggling" (Ouch). At my final fitting, Lena recommended making the removable straps she'd added permanent-she made them too short so my dress didn't fit properly on my wedding day. This led to needing an extra 30 minutes to get ready, not being able to wear a bra, not feeling comfortable, and missing my first look with my husband in the location we were hoping for.  Lena also altered my sister's maid of honor dress. When my sister put on the dress it was so tight she had to take off her bra, could barely breathe AND the dress was MISSING the hook at the top to keep the dress zipped.  The Veil Bev assured me for months that the veil was ordered, arrived and steamed. The week of my pick up I called Bev and to confirm-she responded "Oh, are you coming to get it then". She admitted she had completely forgot. I double checked the veil would be ready and she said it would.  On pickup day, dresses in bag and halfway out the door I asked for my veil and was told it was in the bag. I verified it was not. The employees whispered in the back for a while before finally informing me Bev never ordered the veil, in fact, she never wrote down the product number so they didn't even know which veil it was. I found the correct veil on the sample rack, they put it in a grocery bag and handed it to me. I asked for them to steam it and the woman replied "I folded it". The veil was not in new condition from being used so often. I called the shop when I got home and when Bev finally got on the phone she said she'd overnight a new veil Monday. The veil arrived Tuesday night and was the wrong color. I called the shop before closing-no one answered. Bev emailed the next morning (3 days pre- wedding) and said a new one would be overnighted.Thursday morning I got an email that there was an issue with my order- the mail carrier received the shipping label but no shipment. I called the distributor since it was now 2 days before my wedding. Bev emailed me later to reprimand me for doing this and said a new one would be overnighted again.  The veil arrived AFTER my rehearsal dinner the night BEFORE my wedding, and thankfully my mom was kind enough to steam it out for me I can not express enough how much I regret buying my dress here. I felt like absolutely everything at my wedding was beautiful except for me. Bev never followed up in any way. She never called me back to offer any type of compensation for her negligence, not even an apology. I do not recommend this shop.

truly care about their customers! They also carry a HUGE selection of bridesmaids dresses and dresses for the moms and grandmothers too!

losed from 4:30-6 and will be back. We waited until about 10 after 6 and nobody came. This is such incredibly poor business and makes it look like the owners just don't give a crap about it. I even read several bad reviews on their Facebook (that remained unanswered by these people) about brides who actually booked APPOINTMENTS that these people were a no show for. That is absolutely ridiculous and they will not have our business in the future.

for. I was looking for a professional woman who could get the job done and I felt like that was almost not accomplished. My dress came in quite late and when I tried to call because I was worried about when it would arrive I felt like I didn't get the information I needed. On the plus side with my dress did get there. It didn't fit me and Lena, the seamstress that Bev had recommended, was the most incredible seamstress I've ever met. Lena was sweet and caring and she had my back. For my bridesmaid fitting Lena even had me come to her house so that she could measure her on a day where the shop was not open. Overall, I am glad as a plus size woman that I use this bridal salon, but I do recommend if you are going to get your dress here get it as early as possible and be relentless about where your dresses is. The final thing I would like to say is Bev, Lena should have some space in your salon to do her fittings even though she works independently. You both work together and for the peace of mind of your future brides I hope you can work something out. Lena is a gem!

r first and last stop to find your dream dress that will make you look and feel gorgeous on your wedding day! Plus you get to work with a truly loving and accommodating staff that helps you from start to finish.

ew them off, didn't show for appointments, canceled last minute etc. I thought "that wont happen to me! I know Pam!" I was wrong. She messaged me hours before my appointment and told me she couldn't come in because she was "sick to get stomach." Ironically, the same excuse they gave people who also reviewed this salon. So I went else where for a dress, and I loved what I got. The only thing I needed was to lengthen the train a bit. I messaged Pam again, asking if that was possible. She told me no, not possible at all, even if I got the same dress for "spare parts" becase the colors and patterns would never like up "(even though it's the same exact dress). I was ASTOUNDED at the sheer unprofessionalism and rudeness of this place. I am sad to say i am ashamed to even admit I want there for a dress. Do yourself a favor and find another place. Unless you're family, or a close friend, they treat you like dirt.

spect. The only drawback for me was that it was located an hour away and we did have to make an emergency run to the shop the week of the wedding which was a challenge, but Lena fit us in and did everything she could to fix the problem. She even ended up mailing me some items on her own time and money. I was impressed with them and everyone loved the dress!

dresses to fit a curvy bride. It makes trying on gowns very discouraging. I was recommended Bev's salon by another Lancaster Salon that did not carry many dresses above a size 16. I knew I found my dress after only trying on about 4 dresses. It was so perfect. Everything I had hoped to find but nothing I had seen before. So many style choices and it flattered me so much. I felt so beautiful! My bridesmaid also found her dress here and Bev and Pam were such lovely people who just made you feel the most beautiful. I highly recommend this salon to all. I received so many sincere compliments on my gown. They also have a very talented seamstress who was a dream to work with. As my gown was all lace with fancy edges we could not do a traditional hem so the dress had to be cut under the belt to create a waist so the gown was not too long. No stress over it as they are very competent at this salon. Great experience.

oday!

time trying on gowns with Bev. She really makes you feel like a princess. She has so many nice things to say and the knowledge and experience that is reassuring when buying a gown. She even paid special attention to my fiance's 7 year old daughter who was along for the trip. When I was having trouble deciding between 2 gowns, she put them in the back for me so I could try them on again the next week when my sister was able to come along with me. It made me feel better knowing that I would still be able to choose because they were both available to me. She was very accommodating and encouraged me to try things on and have fun. She dolled each dress up with jewelery and a veil and talked about different options for accessories that she had in mind to match the dress. What a great experience!

f need be.

you, and she has no problem telling you if she likes the dress or doesn't like it on you. Bev's Bridals is one of the best kept secrets of Quarryville!

My dress was still too long the day of my wedding. I was tripping and stepping on my dress all day long. This was even after my last fitting where she stated she was going to shorten it two more inches and she did not do what she said. I loved Bev, but hated her seamstress.