Brides of Today

pointed in the lookbook provided didn’t have the same dresses that were available in the shop. They also had a trunk show that week but the trunk show didn’t have any plus size dresses. Still had a lot of great options. This was my first time trying on dresses so I was fairly new to what I wanted or liked and my plan was to try each style and fit. My helper was not very helpful. She helped me get into the dresses but she didn’t offer much advice or options about the dresses. She also didn’t try to make the dresses snug or show me what it would look like in my size. My sister in law actually ended up doing it because the helper wasn’t much help. I was a little disappointed but was still happy to try many dresses on.

it was my first time trying on wedding dresses and as a plus sized person it is not always fun to try on clothes. Rhonda was wonderful and made sure I was comfortable the whole time. I said yes to the dress and was so happy with my decision that day. when my dress came in my dress fit me PERFECTLY no alterations were needed leading up to the day besides adding the bustle. the owner was there the day we picked up my dress and she was very friendly and easy to talk to. There are a couple things that were not so great. the manager is quite rude and made comments to my aunt about her needing to sit down at my appointment. they are VERY hard to get on the phone and their hours are not great. I also did not like that they charge a 'storage' fee if you can't pick the dress up within 2 weeks of the dress coming in. with my dress coming in the week of Thanksgiving I had to make accommodations to get there that week to pick up my dress and had to bring my dress back to have it steamed. I think the pricing was reasonable for what I received.

rd putting down 75% of the price up front, there was no other options or payment plans presented to me. I ultimatelyended up going to a Davids bridal and getting a less fairytale type dress, that I was happy with but am still disappointed about this experience

ulled the dress I eventually picked! She was incredibly sweet, caring, and helpful. I was SO excited to find my wedding dress. I wanted to add sleeves to my dress to cover up some burns and scarring; she said it was not a problem and she would order extra material and appliqués. I ordered the dress 12 months before my wedding. It took 9 months to come in. I was told up front it was 6-9 months. The entire waiting period it was impossible to get an update on when to expect my dress. Only Bev (owner) and Pam (manager) can look items up in their system. The associates are quite lovely but can’t access the system. I finally get a voicemail from Pam that my dress is in at 3 days shy of 9 months from when I ordered it. Pam then says I can’t come in for another 2 weeks because they’re too busy to get my dress ready. My local seamstress said she needed the dress 3 months out to do the alterations, including the sleeves. I try calling back when they are allegedly open and it takes 2 days to get Bev on the phone, who then says I need to talk to Pam, then I get a 10 minute talk about how busy they are and how many dresses they have in. I offer that I can come in anytime in the next 10 days; I’m trying to be polite and flexible. I end up just making an appointment for Saturday and going in. Miraculously, my dress is ready. When I ask about the extra material for sleeves, Pam immediately gets defensive and says it wasn’t on the order and I never asked for anything like that. I ask if we can get material and appliqués in. She just says “I mean, I can call them if you want and see what I can do,” but makes it obvious that this is a huge inconvenience for her and that she clearly doesn’t care. I checked my receipt from my purchase, which does in fact state that extra material was supposed to be ordered. I want so badly to recommend this shop to other brides, but I can’t. It was so great to be able to walk in and try on everything, which is not the norm for a plus size bride. However, the manager Pam ruins this place. When I was actually able to reach someone, all I heard were excuses and misinformation. I now have a dress, but not the dress I really wanted. Normally I wouldn’t be upset about compromising something like sleeves but for $1800 + alteration cost I was hoping to get what I wanted.