Bridgewater Banquet & Conference Center

We had an amazing experience at Bridgewater! Chris Adkins was phenomenal!!! He was very responsive, organized, flexible, and professional throughout the entire wedding planning process. You can tell he truly cared about the little details and made sure everything ran smoothly on our wedding day! The venue itself was spacious and clean, and the staff were wonderful! We really enjoyed working with Chris and would highly recommend him as your event manager to everyone!!!

Marla who is currently the director of sales, is not professional at all. She was assigned to us and made it so hard for our family on the wedding day. I would never recommend anyone to this venue. It's sad because there are no consequences for Marla since her father owns the venue. There was a huge disconnect between the staff members and Marla. They threw away our entire wedding cake instead of serving it to the guests. At the end of the night, they also threw away all of our desserts. We met up with another staff member (who no longer works there now) after the wedding and she informed us that Marla is very hard to work with and unfortunately because her father owns the venue, there are no consequences for her. However, her father does think this is not a good career for Marla, which I strongly agree with. Marla caused so much anxiety and stress for a lot of us and we have never had such bad customer service from anyone. She will try to rip you off and we caught her several times. She knows she does not have any consequences for her actions so she acts however she wants. She also kept going on breaks after we paid for her to be there. Marla is very unprofessional. She showed racist behavior and claimed she is not racist because she "has black friends." It's honestly so sad how racist and privileged she came off. I would not recommend her or this venue to anyone. She has been talking bad about us to other community members which is even more unprofessional of her and reflects on her character. Stay away from her and this venue it's the absolute worst!! The only good thing is that the venue is pretty and there is parking. There were a couple staff members that really tried to help by doing Marla's job but they were waiters/waitresses and didn't really know certain things. The audio also did not work. Instead of helping us she went on a 45 minute break to find the solutions while all the guests were in the lobby. She returned with this statement "Well you didn't pay for it" instead of helping us figure out a solution she left again for a break and we had to figure it out ourselves. Also Marla, we did pay for it. She really needs some customer service and diversity training. Other people have also experienced this with Marla. I wish I could give this venue 0 stars.

They were very professional and helpful. They provided a great service. We highly recommend this place if you are planning to get married in Columbus, Ohio.

Our wedding day at Bridgewater couldn’t have been more beautiful! The team made the planning process easy and fun! My husband and I looked forward to meeting and talking with everyone to make sure every detail was thoughtfully planned for. We didn’t have to worry about anything when the reception day came along. They set up and took everything down and even helped us load it in our car. I would recommend this venue to anyone I know!!!