ATTENTION BRIDES!! This review is intended to bring attention to details lacking on Brighton Abbey’s (BA’s) part, prior to anyone signing a contract with them!! Every attempt was made to resolve issues through email with BA.
1. At our 30 day-o...
ut walk thru, we were told the guest limit was 175. Our signed contract stated a 200 guest limit. As of today, the BA website states it accommodates 200 guests.
2. Day of wedding (12/11/2021): we enter the bridal suite at 9:00 am to a Terrible SMELL, the commode was clogged, after paying 4 extra hours to use the bridal suite in its entirety. The front desk girl, when told of the issue replied “WE could email Laurina, our day of person.” Laurina was not scheduled to arrive at BA until 2:00 pm. Laurina, Becky (Owner) & Jillian (SM) were emailed by me, and the front desk girl after being told it was her job NOT mine! The toilet was not fixed, no attempt was made to unclog it, other than gardener looking at it. A plumber was not called as the owner Becky “Felt it was impractical with us already getting ready in the bridal suite. We can’t help it if the day-before bridal party flushes a non-toilet item down the commode.” Seriously? So the rest of the weekend brides are just S.O.L. & made to endure the grossness and SMELL! The bridal suite bathroom is large. So a plumber could have easily gone in, shut the door to the bathroom and fixed the problem. The venue did NOT have supplies on hand to render the issue & smell.
3. The bride discovered the sliding glass door was missing in the ballroom. We had planned on closing it and opening it upon the bride & grooms big entrance to the reception. When we asked about the missing door we were told “WE could email Laurina.” The response from owner Becky was “It had been broken the week before, tried to replace it but could not have it back in time. If we knew it was such an important element of your daughters wedding day we would have told you about it.” They made NO attempt prior to the wedding to contact myself, the bride, or our wedding planners about it. BRIDES, when you rent a venue you rent every element of the venue, if any element of the venue becomes unavailable it is the VENUE”S RESPONSIBILITY to contact all parties! They did not!
*That said, a few days after the wedding I contacted the owner by email and readdressed the issues. NO APOLOGIES were made at any time until I addressed that fact, and NO PRICE ADJUSTMENTS of extra hours PAID were refunded when asked, nor were they offered. Becky simply replied “Thanks for all the great advice. We will take it into consideration. Have a blessed day.” Our day-of venue person Laurina was delightful, however NEEDS to arrive earlier to handle issues! The front desk person NEEDS to wear a smile, be helpful, not have an I DON’T CARE ATTITUDE! The owner needs a PR person, as she is lacking in that area, & only escalates frustrations with her lack of genuine sincerity. *BRIDES, also note that should you break something BA has no problem charging you for that, BUT if BA has issues there are apparently ZERO refunds or consequences for them. *Make sure to add clauses to your contracts BEFORE signing them, in regards to BA’s liability, problems that arise & issue some sort of compensation to you. That is good business practice! Despite our frustrations with BA & owner Becky, we did not let it take away from the irreplaceable moments of our daughter's wedding day! It was an absolutely beautiful & memorable day!