I would give 0 stars if possible. Gail who I worked with is an unorganized mess who can’t take responsibility or accountability for the mistakes she makes. I ordered my rentals for my DIY backyard wedding (tables chairs linens and some cake sta...
nds/bar ware) to arrive the morning/afternoon before my wedding (10-2 window). When I asked for a specific delivery time, Gail told me that if I needed a specific time there would be an extra charge— otherwise it gets delivered on 9/11 between 10 and 2pm. I agreed to the time window and cleared my day of wedding preparations to set up the rentals and backyard. At 10:30 1 truck comes with 1 table, a few chairs, and a cake stand. The driver is an absolute moron and won’t communicate about the worried and confused look on his face despite me asking what was wrong several times. He finally tells my husband and I that the remainder of the rentals are on a SECOND truck (meanwhile these trucks can fit rentals for weddings up to 1000 people they’re enormous) that’s in New Jersey and will be here before 2pm.
Well 3pm rolls around and I call Gail (my only sales contact at Broadway) and she tells me “Oh the caterer didn’t tell you? He said we can deliver the remainder of the items tomorrow!” 1) why are you calling my caterer and making decisions about my wedding with the company who handles the food. 2) why didn’t you communicate with me this FUCK UP instead of trying to slither behind my back and make sure the late arrival isn’t going to mess up the caterer the following day? 3) why didn’t you call me at 10:30 am when 80% of our rentals were missing from the first truck? Why was I left in the dark until 3pm when the order was an hour late already? Would I have sat there all night waiting for something to never arrive?
Long story short: I refused to accept Gail and Broadway’s incompetency and made them deliver to me on the day they promised. She then told me the new window would be 6-7pm and the delivery came just shy of 10pm. And the best part, they were on the way and I just confirmed for shits and giggles the items that were on the truck...and they weren’t on the truck. They had to literally turn around and go get the missing items from our rental order.
A complete HOT mess. Disgusting service, I hope nobody uses their service. Meanwhile, I’m an experienced restaurant manager so when speaking to Gail I used managerial problem solving language and simply asked her why I must chase her down to clean up her company’s mess and the best she could do was call me mean and a bridezilla (???), blame her warehouse staff, and take 0 responsibility for her gigantic mistake that cost me my entire day of wedding prep.
I would literally not wish this level of chaos and disgrace on anyone getting married. The funniest part of all of this: she called me a “bridezilla” for getting upset at her mistake and my wedding was a DIY, handmade, produced from scratch, humble and intimate backyard gathering. We built everything ourselves and had an amazing peaceful experience bonding with everyone who contributed to helping us make a little slice of normalcy during a chaotic time. I wasn’t bugging out because there was a slight color discrepancy or scratch on my rentals—they literally were not at the wedding hours before the wedding. But sure...I’ll take bridezilla because Bridezilla refused to accept anything less than 20% off my invoice.
Good RIDDANCE Broadway Party Rentals! Never again!
Reviewed On 11/13/2019 by Evan S
BPR has a great selection and got us exactly what we needed for our wedding. They also have specialty furniture designed especially for our venue (The Foundry). We went once to design our look and everything was taken care of by our lovely team...
—rentals we of no stress for us. You’ll pay NYC prices for BPC—but the service and quality is top notch.
Reviewed On 11/13/2018 by Kayla H
I can’t say Thank you enough to Broadway Party Rentals! Diane and Katie went above and beyond for our Wedding Rentals and made sure all of our items were in perfect condition and delivered on time!
Reviewed On 10/03/2017 by Adam B
I was forced to use Broadway Party Rentals since The Foundry exclusively uses them for the rentals that your caterer works with. But I really was turned off by them by the day of my wedding. For one, there's no cost transparency with them. Even...
when you go to the showroom, the staff there doesn't know exact costs, just some relative costs, and you have to pry the information out of them. It makes it hard to tell whether you're staying within a reasonable budget. Then, even though they knew which chairs we wanted and our initial count of them was entered into their system about 4 weeks prior to our wedding, they didn't tell our caterer until 3 days prior to our wedding that they might not have enough chairs in the color we wanted. Thankfully everything showed up as expected and things did turn out looking as we wanted them to.
Reviewed On 5/29/2017 by Hannah L
We had an excellent experience working with Broadway Rentals. I went to the showroom and had a lovely experience chatting with the specialist ( I wish I remembered her name, she was wonderful!). She listened to the look I was going for and was ...
really mindful of my budget. They have quite a range of items and can fit whatever your needs are.
Broadway Rentals worked very closely with our Catering team (Bon Soir) to make the whole night seamless. We definitely recommend working with them!
Reviewed On 11/05/2014 by Larry K
Our experience with Broadway Party Rentals was great. We visited their showroom in SoHo and were helped by Dorann. She was knowledgeable about their products and helped us with suggestions, but did not pressure us to get more that what we nee...
ded. We needed to make some last minute changes to our order, but that was not a problem. Everything else ran like clockwork. On time & efficient delivery and pickup. Nice, capable delivery men. I would definitely use them again and recommend them to others needing party rentals.
Reviewed On 8/01/2014 by Carly K
Broadway Party Rentals has EVERYTHING you can imagine to make your dream wedding a reality. We went with the natural barn tables (no linen) and we couldn't have been happier with the rustic effect. The staff is super helpful in helping decide o...
n quantities, and I would recommend them to anyone!
Reviewed On 11/21/2012 by Molly M
We used Broadway because they're the exclusive partner of The Foundry, and they have rentals that are custom fit for the space, which is great. I loved going to their showroom to choose all of the elements, although the costs add up quickly! Th...
ey also went MIA for weeks at a time, and were very difficult to get a hold of. However, everything looked absolutely perfect, and arrived on time, despite the fact that my wedding was in NYC just a few days after Hurricane Sandy.
Reviewed On 10/29/2011 by blake e
Efficient on time delivery and pick up on park site on East River park. Amazing choice selection and flexible pricing.
Reviewed On 11/13/2010 by carrie R
love this rental house and showroom conveniently located in lower manhattan. they were very helpful and everything was delivered as planned
Reviewed On 11/06/2010 by Veronica E
When I went to their showroom I was impressed by the quality and how beautiful they were able to make a table look. We wanted something different and we got it.
However, I was disappointed because I took care of my own rentals and I spent h...
alf a day on the phone with them because they kept sending me the wrong estimate.
Also, on the day of delivery, they messed up or order and the staffing agency we hired had to step in and handle it. I was really upset that they had such great quality stuff but their customer service was all over the place.
I think I would use them again but I'd make sure I could work with ONE person from start to finish.