Bubble

truck that my chairs were on was “stolen”. Their only option was to give me other chairs that they had, which I didn’t like. I then had to scramble, THREE DAYS before my wedding to find comparable chairs. Once I found chairs, I told them that I was able to secure other ones but they cost a little bit more (only $4 per chair more) and I felt that it would be a show of good faith (and good business) if they would cover the additional expense as I now had this expense due to their inability to provide what I had booked. They absolutely REFUSED and told me that it wasn’t their problem and that they offered me other chairs for the same price but that I “just didn’t like them” and it wasn’t their responsibility simply due to my personal preference. Seriously?! It’s my WEDDING and of course it should be my preference! I booked the chairs that I wanted! And now I had to find something that could possibly fit my design at the very last minute. I’m also a wedding planner by trade and I reminded them of all the clients and thousands of dollars I had sent their way—it didn’t matter. They simply refused to do anything except offer me other chairs (that I didn’t want) from them, at the same price. Absolutely unacceptable. I spoke with the GM at length and he continued to tell me that my “preference” is not their problem. It is exactly their problem! They are a decor company—it’s all about preference! Luckily, Elements and Accents was able to save the day with the most beautiful, amazing chairs ever and deliver them with basically two days’ notice. If you need decor, I’d suggest them. I sure hope the $300 difference they saved was worth the thousands of dollars in business they will lose from me and my clients and florists and other planners. Overall—Don’t go to Bubble—you may be completely screwed three days before your wedding and they won’t care at all.