Burns Special Events

we had a horrible experience with burns rental. we wanted to rent dishes and linens for our wedding and just had a hard time from the start. very expensive and every time we wanted to take an item off our order they would try to charge us some fee for something else. just one example is the delivery fee was 150 and we asked to take off the desert spoons and suddenly the delivery fee was 800 dollars. save yourself the headache and go somewhere else.

When we started planning our wedding we instantly knew we wanted to work with Burns. The staff are all so professional and helpful, and we had so much fun designing different table layouts in their showroom when we were choosing things for the wedding. The hardest part was deciding what we wanted because they have so many beautiful things to choose from! They had our rentals delivered and picked up on time and we never had to worry about a thing. I would highly recommend choosing Burns for any wedding or bridal shower needs!

I decided to use Burns for our wedding rentals because they had a good working relationship with our caterer. However, I was very disappointed in my choice. The person we worked with was not personable at all and did not communicate well with us. Two days before my wedding we were informed that if we wanted Saturday delivery (our venue required this), there would be a $500 fee. We spoke with our venue, and they said Friday delivery was fine, but that it needed to be in the morning. Burns was not able to guarantee a morning time slot unless we paid extra. We ended up paying $100 for them to drop off at 9am, per our venue request. However, they did not show up until after 9:30am. We were told that all of these fees were mentioned in the contract, but were never communicated or mentioned to us outside of this, which to me is a way to hide them until the last minute. Two days before my wedding, this was the last thing I wanted to deal with and was extremely frustrating and dissatisfying when the prices we were paying for items were already outrageous. Burns was not polite or professional to me, my family, and especially our venue owner, who they were verbally abusive to over the phone. I will never use Burns again and would NOT recommend them to anyone. The only positive thing I have to say is that they set up the tent correctly and our table linens looked nice, but this alone would not be enough for me to ever go back.

Burns was a pleasure to work with and very professional. They set up and took down everything in a very timely manner and made last-minute adjustments to our list of rental equipment without any trouble. Highly recommended and we would definitely work with them again!