Burntshirt Vineyards

Got married June 2024 with 65 guests & booked July of 2023. We met with Taylor, who was the event manager. FH & I said we’d be back in Nov for food tasting & to discuss further details. Sept came and we hadn’t heard from anyone. I reached out to Taylor (a few times before a response) only for her to say she’s not working there anymore. I got in touch with the restaurant and we set up a tasting. There was confusion as if they’d never done a tasting before. I had to be a little forward and show them the options and prices we were given. They did honor the original prices and options. There was still no event manager at this time, no real point of contact. The food tasting was great! The food was so good. We decided on 2 mains and 2sides. We asked the chef if we needed to say beforehand what option guests wanted. He said it would be no problem at all with the small guests count we had (but later at the actual wedding my parents were told we were the biggest event they’ve had there). After MONTHS there was an event manager again. Communication was spotty but things were ok. I did have to reach out multiple times with the same question before getting answers. Most of the time the answers were “I’ll look into that and get back with you” for things that as a wedding venue, should already be known. 2 of the larger issues were that: a planner was required which I was never notified about (I thankfully had a day of) and getting married in the vineyard was an additional $900 when I was originally told everything was included. The cottage is included with the wedding venue for the night before and the night of the wedding. We never could view the inside & I asked the event manager if she could give me any info. She mentioned I should receive an email the day before with info on getting in. We did not stay in the night before and I finally realized on Friday that we had not received any information. I reached out and an email came that was not readable (the format was weird and it was just symbols). I was texted the code to get inside, but I was not told the main gate was locked. So the morning of my wedding we went from gate to gate to get in. Took an extra 20 minutes. While setting up the day before we took a look at the alcohol and realized they shorted us. FH called manager over. They apologized & said they would correct the amount & promised extra alcohol for free bc of the issue. We didn’t get the extra free alcohol, but they at least gave us what we paid for. Thank goodness we checked. For wedding day I was adamant for a short 30minute cocktail hr then for food to be immediately served. My FH & I were then going to make our grand entrance, go right into our first dance & then into reception music since everyone would be gathered outside on the dance floor. The food was over an hour late. We held off long as we could but had to make our entrance INSIDE &dance while people were eating. Half the food was inedible. The risotto was over blasted & bland & potatoes were not done. We almost ordered pizza for the guests. Because the food was late this meant the dj had to extend cocktail hour with songs I didn’t approve/weren’t the vibe, our timeline was messed up and took away an hour of our reception time. I didn’t hear from anyone after the wedding, so I reached out after 4 weeks only for the event manager to say she’s no longer working there and would forward the information. It’s a beautiful place….. but they are not equipped to hold weddings.