Callanwolde is an absolutely beautiful venue inside and out and was exactly what we were looking for. But unfortunately, our experience with Callanwolde, on our wedding day, was a huge disappointment and would have been a disaster without the l...eadership of our wedding coordinators and catering company.
Here are the issues that we faced:
Issue 1 - Lack of help from Callanwolde that we were promised
When we signed with Callanwolde we were told that we would have two event managers on site. We were also told that the two event managers would be responsible for setting up the chairs for the ceremony and also setting up the tables/chairs for the reception. The day of our wedding we were only given one event manager not two.
When our wedding coordinator walked into Callanwolde, the chairs for the ceremony were set up wrong. The chairs blocked off our holding room and the area where the DJ table was supposed to be set up. To solve the issue, our wedding coordinator stopped what she was doing and helped the event manager re-do the chairs because there was not the 2nd event manager on site.
We had no issue with event coordinator that was on site, he was helpful and cooperative, our issue was that he was the only event manager on site and was also not given proper information by Callanwolde. His only copy of the layout was incorrect and did not have the things labeled on it that we had discussed in our final walkthrough. Our wedding coordinator showed him the correct copy of the layout and had to help him figure out how to get everything set up for cocktail hour.
Issue 2: The air conditioning was not working properly in the rooms upstairs as well as the holding room and ceremony area downstairs. Our bridal party and guests were profusely sweating. Our wedding coordinators put out fans in the brides room/grooms room then had to move them down to the holding room for the later part of the ceremony. Again, our wedding coordinators were doing the job that the event managers at Callanwolde should have been doing. The only part of the Callanwolde that had proper air-conditioning and was comfortable for our guests was the indoor courtyard (reception area).
Issue 3: Our grooms room was switched without notice
At our final walkthrough meeting we were shown the grooms room. The day of our wedding, we were told the grooms room is locked and can not be used because there were expensive paintings in there. The groom and his groomsmen were put in a different room that was a complete embarrassment. The tables for them to sit on had crayon marks all over it. If you were going to put in furniture in that room and give it our bridal party it should have at least been covered with linens if the tables are not presentable. The bride's room was also not very impressive either.
We expressed our concerns with the management at Callanwolde. Instead of taking ownership, they pointed fingers at us about things we did wrong. The executive director was extremely unprofessional, didn't apologize for the issues they caused on our wedding day, and complained that someone threw up outside and had to be cleaned by their staff. The child that threw up outside had gotten sick at the wedding.
All in all, beautiful venue, horrible management.