Do NOT leave any items at the venue until the day after your wedding, they will not be safe or protected.
To start off, Chelsea was our coordinator. She was incredibly kind and helpful. Chelsea moved on from this job, and we were mov...
ed to Samantha as a coordinator. From the beginning, Samantha would take a long time to respond to my emails, and she was always very short with her responses. I could tell that she did not want to take on our wedding, and she made sure that I knew it with her attitude.
When I showed up to the location the morning of my wedding to get ready, the bridal suite had not been cleaned from the wedding the night before. It was trashed, and there were dirty diapers, food in the refrigerator, trash thrown all around in the bathroom, etc.
The entire wedding day was amazing, everything ran smoothly thanks to my amazing planner, and everything looked beautiful. The service staff for dinner was amazing, and the food was wonderful.
The bartender was rude to people that came back for more drinks, when we specifically paid for unlimited bar coverage, so that was pretty frustrating.
I came to pick up my belongings the next morning (as I was told that I could do), and my totes were accounted for, but my bridal bouquet and sweetheart table flowers were missing, (nearly $900 worth of flowers). We sat at Callaway for 4 hours before making our 3 hour drive home trying to figure out what had happened to my flowers, which were very important to me. When we finally got to talk to Samantha, she was incredibly rude, unapologetic, and insincere. She repeatedly said that they are not responsible, and that my family/bridal party had to have taken my flowers because in "all the time she's worked there, this has never happened", making it seem as though I was lying. She said that my belongings were not supposed to be left (though I was told otherwise), and that they would only keep things "accidentally" left behind. What if I did forget something, I would hate to see that they wouldn't take care of it, or keep it safe. She acted as if she had no care in the world that something precious to me was gone. I had to leave the room and go to my car while my father-in-law talked to her on the phone, because her rude comments about the situation made me have a panic attack. She continued to mention that guests had gotten sick at the wedding, which had absolutely nothing to do with the situation. We finally got her to look at the cameras, and she said that they were on a florist cart, and then they magically vanished, sounds fishy to me.
The venue still had the audacity to charge me for guests getting sick. I'm not sure how they can prove that it was my guests when they kept the venue OPEN to the PUBLIC during my wedding! They never saw the people get sick, just assumed it was my wedding guests. Several party buses and bachelorette parties were in and out of the location, especially the PUBLIC restroom, and they blamed me.
How can they feel comfortable charging me for something that they can't prove was me, and after they didn't clean for me, or keep my belongings safe? After spending $30,000+ at this venue, I'm incredibly upset with the way they handled things, and I only hope that this review can save some of you the heartache that I've dealt with.
If you have the chance, ask for ANY other coordinator than Samantha, professionalism goes a long way.