First the good things. At Camarillo Bridal I found a wedding dress that I love. It arrived when it was supposed to. Everyone there was very friendly. So, in the sense that I was able to use this business to successfully obtain a dress, it's all... good. However, there are definitely some areas where they could have done better. First, measurements. A couple issues here led to my dress being too big. To start with, they measured me over my clothes- jeans and a sweater. Then they recommend that you order the size dress that corresponds to your largest measurement, because it's easier to take than let out. That makes sense, but if you are being measured over your clothes and are just barely one size bigger based on one of your measurements, you probably should not order the bigger size. I should have listened to my instincts, but I listened to the stylist instead and my dress was way too big. (Luckily I found a good seamstress to take it in.) The second issue was with my veil. First, when they gave me my veil, it was crumpled up in plastic. No, this didn't actually hurt it, but when you're being handed the veil for your wedding day that you've paid $140 for, you don't really want to see it all balled up and wrinkled. I mean, maybe at least fold it neatly? Second, my veil was two layered, and the one I actually got was far, far fluffier than the sample I had tried on. I didn't realize this until I got it home (since it was just crumpled when I picked it up it was hard to tell). When I contacted them about it, they seemed really unconcerned. They were just like, yeah, our samples are really broken in so they are softer. I pointed out they might want to warn people that the samples don't necessarily represent what they will actually be getting. They agreed, but didn't offer any real solutions to the problem of my veil. So I cut the top layer off. Problem of over-fluffiness solved. Anyway, bottom line: nice people, nice dress, everything turned out fine in the end, but not the luxury bridal salon experience their website promises (actual descriptive quote from their website: "legendary Camarillo Bridal experience").