Camelot Specialty Limos

n in the bridal industry with Camelot for nearly 10 years, and we’ve never had one complaint on Asmar, not one. In fact, he’s requested frequently and even represented our company at NY Bridal show @ Nassau Coliseum back in January. It’s not to say your complaint isn’t valid, because it is. Your trip had problems, big ones. The hard truth is he hit a massive unavoidable pothole leaving The Viana’s rear parking lot in a stretch limousine that damaged the drive shaft of the vehicle. It was significant, but repairable; repaired by DOT that week. Your range of motion is always limited in vehicles of that size, but nevertheless you have to jump into damage control mode quickly. Step 1 in damage control for livery operators is to send a replacement car, which as I explained was 15 minutes away (Farmingdale). Your choice was to accept or decline, and you declined and chose UBER drivers or other means of travel for your bridal party. Your choice was also to take advantage of the travel vouchers we offered or not, but you also declined. It’s your right to leave a poor review, and I respect that right, but the events of that day 6 months ago don’t accurately paint the picture of Camelot for our current and future customers. As unfortunate as it was, we can’t control pothole location, or late bridal parties - only our response to the problems at hand. We’re dedicated to all of our brides and take great care to ensure our part of their day is perfect. Our deepest apologies yours wasn’t. I hope your family is safe and healthy during this tough time, and are not affected by Covid-19. T. Alan DeRossett alan@camelotlimo.com 917-743-7273 m

r services, and wishing you & James a lifetime of love and happiness & Happy 1st Thanksgiving !!

e get to the front door of the church while everyone is seated inside, and all the preparations have been made. We love being part of your special day, and at the same time we're honored to be a part of it. Best wishes to you & Michael for a lifetime of happiness.

driver of the Year, and Henry is a trusted driver who's been with us for many years. Both great employees, and great guys. Very glad they came through for you, and the honeymoon transportation was the least we could do. Wishing you guys all the best..

eally understanding the impact it had on you, how upset you were, etc. we had to take the unfortunate step of terminating one of the drivers from your day. He's been with the company since prior ownership, and unfortunately couldn't turn the tables on same bad habits (the tip incident). I can't explain why the driver of the Antique was so unaccommodating, but he has been reprimanded, and will face the same termination if these problems persist. I promise you, both drivers and their bad habits are not indicative of the level of service we strive to maintain @ Camelot limos. We understand you have a lot of transportation options, and we appreciate your business, even when things go wrong. If you'd like to receive a We're Sorry trip to help offset these problems, it would be our pleasure to provide a night out for you and Danny. No pressure, but I'd like to see if your last experience with Camelot can be a great one, and (not this one). If not, I completely understand and please accept our deepest apologies. We wish you both a lifetime of happiness.

ey are very old, and require endless maintenance, and even when you do that - there are still surprises that pop up. The truth is we would have sent a replacement, but it was on a job too. Along with our money back guarantee, please know that we strive to make every customer as happy as we can; please accept our deepest apologies as our efforts fell short on this your day. Unfortunately we weren't able to provide the perfect trip this time, and you didn't deserve that. Wishing you and Zack a lifetime of happiness,

pute this. The Party Bus arrived at 12:54pm, as per our Satellite GPS tracking system; which is 26 minutes early for it's 1:30pm scheduled pick up. The groom and ushers did not enter the vehicle until 2:53pm, which is 1 hour 23 minutes late. This caused the entire day to run behind. The bride called after the wedding screaming at us that she wanted money back because we delayed and ruined her day. We explained to her what happen and even emailed her a copy of the GPS tracking report proving the above times. She screamed at me and was impossible to reason with. This vehicle had no mechanical failure at all, this brand new 2017 Party Bus that we sent the customer completed all of it's transportation for the entire trip; which can be proven with the GPS tracking report. The customer also admitted that the vehicle didn't have any mechanical issues on a recorded phone line, so they may have very well now opened themselves up to civil litigation by posting this extremely inaccurate review. The Cadillac Escalade SUV Limo did have a mechanical issue the day of her event; and our in house mechanic deemed the vehicle unsafe for the road. If our mechanic deems a vehicle unsafe for the road, we do not send it out. We have always told and mechanics and fleet manager, if you don't feel comfortable putting your kids in this vehicle, then take it off the road! We called the customer hours before her event and explained to her the situation. We explained that we send a Party Bus instead, which also happened to be a brand new 2017 Party Bus, which held 6 more passengers more than the Escalade, and had a bathroom and DirectTV in it; the customer said fine. This vehicle arrived at 2:42pm, which was 28 minutes early for it's 1:30pm scheduled pick up time. This vehicle had no mechanical problems and provided a magnificient performance! The customer called days after her wedding screaming at us. I believe the customer is upset for two reasons: One, because her schedule got thrown off because the groom and ushers entered their vehicle almost 1 1/2 hours late because they ran behind themselves. Two, because we were not willing to give her the very large refund she wanted. So because of this she gave us the negative and mostly false review she promised she would give.

ized in our call, however you made it known, that unless you were to "receive money back" you will post a negative review. It is unfortunate that some consumers like yourself, try and hold companies "hostage" if you don't get what you want. Your Rolls Royce did have some mechanical stalls, but the driver (whom you said in our phone call was "amazing") did you get to the church 16 minutes before your actual ceremony was scheduled to begin. Your entire day ran on time without a hiccup. You also didn't mention that Camelot sent you an 8pass stretch limo, that was waiting outside the church with your Rolls Royce upon completion of your wedding ceremony. You took pics with your Rolls Royce at home, at the church, had a champagne toast, and received a stretch limo to complete your job. The office did all of this for your, because we didn't want to chance you, being inconvenienced after church was completed. My apologies again for your inconvenience, but your day again ran smooth overall. I sincerely wish you nothing but success in the future.

tremely happy with the Infiniti QX56. Unfortunately the Lincoln did suffer mechanical failure two blocks from the groom's home. Our driver immediately notified our office dispatch and a substitute vehicle (which was larger and more high end) was immediately dispatched to the pick up location. Dispatch then informed the bride and groom that the substitute vehicle would arrive approximately 25 minutes past the scheduled pick up time. So the original pick up time was 12:30pm, and the substitute vehicle would arrive at approximately 12:55pm. The bride of course rode in the Infiniti which performed everything wonderfully, but the passengers scheduled for the Navigator took a personal vehicle. I spoke to the bride and groom for over an hour on the phone as they both yelled, cursed, and repeatedly talked over me. They requested a $5,000 payment. I explained to them their entire wedding only cost $1,350, and the vehicle that had mechanical failure only cost $350; so I asked why would they ask for a payment of $5,000. Their response was, "we want $5,000 or else we'll give you a bad review. If you give us $5,000 we'll give you a very positive review." So it looks like their reviews are for sale. Even though the contract they signed does not entitle them to any refund because we sent a substitute vehicle, we still offered them a refund because we felt it was the right thing to do. I offered the customer $350 (the full amount of the vehicle which had mechanical failure), plus parking expenses, tolls, and fuel for the personal vehicle they had to utilize. This was not good enough for the customer. They disputed the credit card charge for the full amount and I won the dispute; the credit card processing company ruled in our favor. Even though we won I still refunded the customer $350 (even after this negative review) which I later credited to their card because it was the right thing to do. The credit card processing company actually thanked us for this act. The substitute vehicle wound up arriving at the groom's location at 12:56pm, which is exactly 26 minutes past the original scheduled pick up time; and this is fact according to our satellite GPS tracking system, which I tried to explain to the customer. The customer left for the venue at 12:50pm, so they only had to wait 6 more minutes for the substitute vehicle. Also, if the customer left at 12:50pm, only 20 minutes late, how did we cause them to arrive 1 1/2 hours late and miss the cocktail. It sounds like there was either an unusual amount of traffic (which would have been the case with the limo also), or the customer is greatly exaggerating and/or fibbing. At Camelot we truly try to make every customer happy, as you can see by our many outstanding reviews here on the The Knot, but sometimes a person is unreasonable and impossible to please; and we will not be extorted.