SO DISSAPOINTING! If I could give negative stars, I would! My husband and I fell in love with the venue when we went to visit, and knew we wanted to get married here. We scheduled ...for an availability they had open in 3 months. After around week 2 (after we signed our contract), our emails, calls, and any form of contact were repeatedly ignored. Our Account manager Alex (be prepared to pay a hefty "Administrative fee" on EVERYTHING, we ended up spending over a grand on this alone!) was always "out of the office" or "away from the phone", so we had a huge delay on getting the ball rolling, and it never got any better. When we finally contacted her manager Jennifer a few weeks before the wedding, she seemed like she would take care of things, but then dismissed our case without ever really looking into it, and assigned Alex back to us. If the lack of communication and professionalism was the worst of it, I would have had a much better review to give. The costs were outrageous for what we were getting. We ended up paying for a lot of extras and additional staffing fees for a wedding of an expected 50 people. We are a young couple and wanted to try and stick to a budget, but Camp Lucy made that extremely hard! For those looking to have a wedding on a budget, this is NOT the place for you!! We spent more than $14,000 out of our $23,000 budget at this Venue alone. Despite a lot of extra crap we had to deal with from Camp Lucy, we were hoping to put that behind us and look forward to our big day, but when the day of our wedding arrived, it was so disappointing, I wanted to cry. When we first got there, the wedding from the day before had not been cleaned up, the groom and bridal suite were both trashed and had not been sanitized, and there was a bunch of left over furniture from the night before. Later I found out that Alex, although she was there when we arrived, up and disappeared for the majority of the morning, leaving my husband to try and get the staff to move the furniture, clean up, and do their jobs. The majority wouldn't listen to him since Alex wasn't there. When my mother arrived, she had to track Alex down, and tell her to do her job. From there until the Ceremony, everything was speeding up and things were being dealt with by the groom and the mother of the bride, mainly. After our ceremony, we went to get photos done during cocktail hour. There were also wasps everywhere. I, and a few of my guests, are deathly allergic, and we were never notified! They ended up swarming the guests during cocktail hour. We ended up having only 30ish people show up sadly, but even with that many people, EVERYONE GOT FOOD POISINING. I found out later that the food was put out on the buffet table around noon, and the reception wasn't until 6pm! Due to this, we spent the whole night on the toilet. After the Wedding, when we contacted the venue, we spoke with the sales manager who assured us we would be reimbursed. We weren't expecting anything big, but given that the catering gave everyone food poising, we had hoped for a slight reimbursement on that. I tried calling more than 10 times since our wedding, and was finally told "We don't give refunds", despite what we were told by the sales manager. Overall it was so chaotic and unnecessarily stressful, it absolutely ruined our big day. I would never recommend Camp Lucy to anyone who is looking for decent customer service on a budget. If you do go with them, find a great day of coordinator in advance.