Our wedding was a rather large backyard wedding with 164 guests, and we hired Alexa for month-of coordination services. I want to start by saying that the wedding itself was beauti...ful, and I truly appreciated that I did not have to manage anything on the actual wedding day. She and her team handled the logistics, and that allowed me to be present and enjoy a truly amazing day.
That said, this review is based solely on my experience with Alexa’s bedside manner and the way I felt throughout the planning process.
I was warned that she could be very direct and that I shouldn’t take it personally. I tried to keep that in mind, but there were several instances where I felt like my ideas weren't being heard or understood, and I often felt as though I was being corrected or made to feel like I had done something wrong when something wasn't the way she expected it to be. It wasn’t clear to me what I needed to do vs. what she was taking off my plate.
The moment that affected me the most happened during our rehearsal. My father passed away eight years ago, and having my mom walk me down the aisle was something that was incredibly meaningful to me. During the rehearsal, when my mom was walking me down the aisle, and while explaining the hand off of me to my now husband, Alexa said, “This is something the father usually does.” It was an incredibly emotional moment for me, and that comment immediately put a damper on the rest of the rehearsal. I understand that this may have been intended as a factual observation or instruction, but given the circumstances, I found it particularly insensitive and hurtful. Especially since she knew the backstory of my dad.
Weddings are already incredibly emotional and stressful, and the way a coordinator communicates can make a huge difference in the experience.
Ultimately, Alexa did what she was hired to do on the wedding day, and our wedding was beautiful. I just wish the process of getting there had felt more supportive and reassuring.
A little more kindness, patience, and reassurance in her communication with clients would go a very long way.