Overall, we had a decent experience with the Caribe Royale for our wedding reception. The actual reception ended up going off with minimal issues, and everyone seemed to have a gr...eat time. We've attempted to categorize our experience by pros\cons.
Pros: The food options were top notch, and the alcohol was of higher quality than most of the other venues we considered. The pastry chef made an amazing custom cake that perfectly captured our design vision. The room setup was great. There were some beautiful lights added to the ceiling that really enhanced the look of the room. (We rented uplights from our DJ separately) The actual hotel and amenities are wonderful for all guests staying on property, and the villas were amazing. (We really loved the large tub in the bedroom) Finally, the venue fee actually pays for a 3rd party wedding coordinator.
Cons: We had a number of communication issues starting at the very beginning of the process. Often times, it would be several days before an email would be answered, and many times questions in an email would not be directly answered until later. Availability of the staff can often be limited as they seem to be away from an actual desk for long periods of time due to coordinating events out on the floor. Food tastings are typically conducted 6-8 weeks prior to the wedding date. For us, this was not far enough in advance. We needed to send invitations out, so we gave a generic beef\fish choice before even tasting anything. At the food tasting, we chose the Chivari chair style that we wanted (silver as that was part of our wedding colors). A few weeks prior to the reception, we were contacted by the Caribe, and were told that the rental company didn't have enough of the chairs available. (We had to switch to crystal) The crystal ended up looking fine, but you would think a backup vendor would have been an option. Nice looking menu cards were printed by the Caribe for the reception. However, they were printed with the wrong month. We purchased flowers and made our own table centerpieces. Since our actual ceremony was at a different location (across town), it was extremely logistically difficult to deliver the arrangements in the time frame required. (If you have a florist performing delivery, this will likely not be an issue for you. Also, if you are having the wedding ceremony on site, this will likely not be an issue for you.) Finally, we had a number of guests that could not attend at the last minute. A few of our wedding party members wanted to try both entrees (which had already been paid for), so we told them to set out the name placards for those guests. However, they were told if the guests were not present, no meal would be brought out. (We didn't get a discount for them, so we were a bit irritated that we weren't able to use them.)
Other: Please be aware that the rooms at the Caribe have minimum levels of food and beverage spend. You must agree to a minimum spend in order to book specific rooms. This means that you need to have a fairly good idea of your guest count in order to lock in a room for a specific date. This was not clear to us at the beginning, so it complicated getting a room booked. (as we had a fairly wide range of potential attendees based on the invitations that we planned to send out)