DO NOT BOOK!
I got married in July and used this company for my party bus service. The bus picked us up in time for the church, but then on the way to the banquet hall (which was less than 4 miles away) we broke down. I understand unexpected things can happen; however, when the driver tried to call for a backup bus no one was answering. The bridal party began calling for rides after we were stuck on the side of the road for 45 minutes. Thinking things couldn’t get worse, the bus started leaking all out of the emergency exits and out of the air conditioning vents. The groomsmen had to use the champange cups to prevent the water from leaking all over us. When I called and spoke to, Angela, the worlds rudest customer service manager, she told me “the company won’t charge me the extra 45 minutes because the bus broke down and had to recharge, she also stated “it’s not a big deal, it was only 45 minutes and a little water, plus things can’t be fixed when we didn’t know they were broken.” She also promised to have the owner of the company call and it’s been a week and I have yet to hear back from them. So unless you want dirty water to leak all over your wedding gown, miss out on your pictures & arrive late to your own wedding with a company who only cares about taking your money- DO NOT BOOK CARRIAGE!