Let me begin by saying if I were rating the venue for appearance alone, it would receive a 5/5! My wedding day was absolutely gorgeous and the venue is beautiful. Unfortunately the... reason for my rating is because of how everything else was managed. I booked the all inclusive wedding package for September 2020 in November 2018. I was so excited to have my wedding at Casa Blanca because of its beauty I unfortunately overlooked a lot of warning signs from the beginning. The communication just to even schedule a tour was extremely lacking. When my coordinator was finally assigned to me, it was the same person I had been communicating with for the last year and a half. Again, scheduling our first meeting was a headache- I had to follow up multiple times before I got an answer. After our meeting, Covid hit and we had to postpone until March. I gave them an extra star because I do appreciate their willingness to move the date for me, but again, after a couple of months of mismanaged communication. Just weeks before the wedding I was told we would be assigned a new coordinator. Most people would be upset by this, but I was excited because I was hoping I would receive someone who was more helpful and organized. At my first meeting with the new coordinator, both the new and old coordinator showed up over an hour late to our zoom meeting. The new coordinator took the call from her car and wrote nothing down, and the old coordinator’s phone died and she never joined again. It basically defeated the purpose of this hour long meeting because I had to type out the details and send them to the new coordinator myself (and details were still missed on the wedding day). I had to wait over a month to receive the final day of timeline after this meeting, which ultimately affected the other vendors that were involved. On the actual wedding day the doors were supposed to be open at 8am. Not only were the doors not open at 8, I couldn’t even get ahold of the coordinator until 9:30. This pushed back hair and makeup, cake delivery, and ultimately photos. We did not see a representative from Casa Blanca until after 10, and it was the facility manager, someone I had not met until then. When the coordinator finally arrived to the venue, she did not check in with me, meaning the first time I saw her was after the ceremony. My mom had to practically chase her down to fix errors (such as incorrect glassware, linens, and table set up) and ask questions. I am disappointed overall with the management of my event, because I feel like I asked for the bare minimum- I truly only needed day of coordination including creating (and executing) a day of timeline and venue management. If you have your heart set on this venue (and trust me, I understand why you might!) I would 100% recommend not using their all inclusive package and booking your own coordinator. I can’t speak to their customer service if they are not coordinating the wedding, but I imagine they would be pretty hands-off and let you do your own thing! For $10,000 I did not get the service I deserved.