I'll begin by saying the Casa Monica is the only place (and I toured nearly every venue in St. Augustine) I would ever choose for my wedding reception. It is romantic, antique, full of art, and perfectly positioned in the heart of downtown.
th that being said, I was not pleased with the event services manager or her team.
Our initial conversations and venue tour were with another coordinator, who helped us meet our budget and responded to numerous phone calls/emails promptly. Unfortunately she left shortly after we made our first deposit.
I was introduced, via email, to our new "Event Services Manager" to work out a couple of payment processing problems, which she said were on their end.
Our real issues didn't come until our date was looming. I had to make several requests for the outlines we had discussed during the tasting. Another payment processing issue came up. I could not arrange reservations for our bride/groom suites. We needed to pay for/distribute vendor coupons.
Through all of these problems I could not get our event services manager on the phone, and she took 1+weeks to respond to emails. I decided to hire a day-of planner, per the manager's recommendation, and make another trip (since we live 1.5 hrs from St. Augustine). Needless to say, our event services manager was not available to meet us that weekend, and sent a colleague. My day-of planner was very polite, but made sure to express our concern about the delayed responses from the event services manager.
The truth was, I was overwhelmed with stress knowing my wedding was a month away.
When we made it to wedding week there were still questions waiting to be answered. And on the day of our wedding, the event services manager was touring another couple around the ballroom at the time she had assured me she would help set up.
I am so grateful I hired my day-of planner. Anyone having a wedding at the Casa Monica should hire one, for peace of mind.