Let me first off start by saying that in the end, I would do my wedding at the castle again. Looking back at the day itself I was filled with nothing but pure joy as I got to marry my husband in the venue of our dreams. It was everything I want...ed - absolutely stunning location, perfect “destination” place, and I hardly had to decorate for it to feel perfect. Just what I wanted! The guests had nothing bad to say either and many have mentioned after the fact that it was definitely a top wedding they’ve been to.
I do, however, want to make it very clear that the venue space did not come without stress though, and I’m sad to say I felt definitely in the minority here as I’ve seen nothing but excellent reviews about the Castle. We booked this space two years in advance, and while most of that time was spent at ease due to my wedding planner, that would not have been the case without her.
Unfortunately, the castle advertises providing an event coordinator that is with you for the last two months of the wedding. When the two month mark hit, we honestly struggled getting into contact with ours. During this time, our event coordinator just.. ghosted us. We had requested a Google Meet chat so me, my planner, and her, could hash out details, which she had confirmed she’d be able to make, and then just never showed up. I sent a follow up email and didn’t hear for the entire week. We finally emailed the head of the castle to see if she was okay, which she then (finally) replied after that week and said she was back, but only then had she finally mentioned that our request to have a later rehearsal time was simply not possible. However, just as we were finishing our rehearsal, another group was coming in. We’d requested a later time and she said they didn’t do rehearsals that late. I am making an assumption but I feel that it was likely more the case of the coordinator not being on top of things.
From there, I just felt like another number. The Castle is known for hosting multiple parties, but even our wedding day we just felt shuffled around. Our coordinator came in to rehearsal not quite knowing most of our details, calling my husband and our crew by the wrong names, etc. Just not how you want to feel as a bride!
Lastly, we got an invoice a few weeks after the fact with our rentals. In the contract, it was stated that we’d be billed right before the wedding with those final rentals included, and my final bill i paid right before the wedding did list them! They just ended up not charging us that full amount and instead notified us later that we still hadn’t paid. Totally fine, as of course I knew what I rented and want to pay what I owe, was just confusing.
I guess what I’m getting at, is that all in all it was a great venue, but be prepared to feel like just another number as they pump out multiple weddings every weekend.
*****edited to add: the Castle followed up RIGHT away on this and took their time to get through the finer details of this review. I felt heard when I talked to Rebecca and it is very clear that they take feedback and are continually working on improving.