Where do we start with our list of disappointments? When you think of a wedding venue the words that should come to mind are customer service, polite, friendly, easy to contact. None of these words apply to Castle Park, especially the manager, ...Eric. 1) 1) Once my husband and I had paid the non-refundable deposit, Eric went from acting like he cared about us to a very unpleasant person who could care less and became very difficult and unresponsive with a bad attitude. 2) The worst mistake I made was booking Castle Park for my wedding, the second was not making Eric put EVERYTHING he promised us in writing. For example, on the day of my wedding, I and my bridal party were exceedingly prepared and incredibly respectful of Castle Park and the crew; yet, the manager yelled obscenities at me and my father and my entire bridal party when I kindly asked for what he had promised me regarding the bridal suite. 3) The people were impossible to get a hold of to answer questions while planning the wedding. 4) I opted to purchase the added 'wedding planner/host/coordinator' for the day of, and my entire bridal party and family came to me after the wedding with complaints that they could never find her and had to redo everything she did. 5) Also, DO NOT hire Eric to be the bartender if he 'volunteers'!!! He was absolutely terrible!! We provided him with a simple cheat sheet of all the drinks we had on our menu and soooo many of my guests said they had to explain to him how to make simple drinks and he STILL got the drinks wrong.
I was a very organized bride so fortunately the bungles, blunders, and lack of communication on the part of Castle Park crew did not completely ruin the day, but if I had not been prepared with backups and if I did not have such amazing and good friends and family to support me on my wedding day, the Castle Park staff would have completely ruined such a special event. Yes, the castle is magical.... but do yourself and your pocketbook a favor and choose somewhere else for your special day. The only appealing thing about Castle Park are the castle/ballroom. My husband and I simply want to warn other brides and grooms so you don't have to go through what we went through on our wedding day.