I have mixed reviews on Catering by Uptown and Celebrations at the Bay. First off, our guests had a great time, and everyone enjoyed themselves and the food! The venue is absolutely gorgeous with great views! Unfortunately, there were some hicc...ups, that likely only us as the wedding couple were aware of. First off, our planner leading up to the wedding was not super responsive, she would take several days to respond to an email, however her communication turn around time improved as we got within a few weeks of the wedding. In addition, the day of coordinator was unfortunately not prepared. It was hard to get ahold of her days before the wedding, and although I called and left her voicemails, she would only text me back short answers. I'm not sure if the lack of information is on her, or the company, but she did not have any of our updated paperwork that we completed 30-days prior to our event. I honestly think this is in part to her not communicating with me prior to the day of. Had she called me back, we could of gone over any last minute details. Instead, she waited until the day of the wedding to ask me questions. Therefore, she did not have the ceremony line up, escort information, bridal party entrance information, correct set up information, etc. However, we were lucky enough that our officiant and DJ came to the rescue and ensured everything went smoothly. Second of all, the servers did not use the names/table numbers, that were provided for specialty meals for those with dietary restrictions/allergies. Therefore, servers were serving the wrong meals to guests, and not everyone with specific dietary restrictions were served the proper meal. At one point, servers had come up to me as the bride a few times to ask who should get the special meal, and I felt like that should have been an issue for our day of coordinator, who I was told would oversee the catering. Third, the servers poured our kid table wine. Granted our kids ranged from 4 years old to 17 years old, but my 12 year old son, who was enjoying a kids meal, as well as other children (some being younger than 12) at the table were asked if they wanted red or white, and several of the children at the table were served wine. Thankfully, a guest caught this after a few of the kids had already taken sips, but it's completely irresponsible of the servers to serve children of that age wine. In addition, I thought we as the bridal couple would be served our food when we were seated, but unfortunately, our food was placed at the sweetheart table while we were walking around, and when we returned to our seats it was ice cold. I wish a server had let us know they were delivering our food, so we could have enjoyed it warm. In addition, we were told that the mini desserts we had purchased as an extra would be served family style and a tray would be placed at each table. Unfortunately, this did not happen, and no one was aware that there were mini desserts sitting on a table somewhere. Our day of coordinator went to me as the bride when she needed contact information for our transportation vendor. That information was provided in my paperwork, which she did not seem to have.
So all in all, the venue is gorgeous, our guests and vendors, as well as us, had a great time, but there were some misses that I think CBU can work on specifically when it comes to the coordinator being prepared and the catering.