Catering Capers

This will be a detailed posting. I hire based on reviews when I don't know the company. This company came highly recommended by several clients and, after reading the reviews, I hired them to cater my small wedding this past weekend. The Good: The food was superb. It's innovative, creative and very tasty. Chef Justin received many, many compliments from my guests. The servers were punctual, polite and professional. The Bad: They had to be asked multiple times to place the linen on the main table so the cake, florist and photographer could finish what they needed. I finally had to come out from dressing to tell them to get that done. On reporting this to the sales manager, she advised we didn't reserve linens (we did) from a conversation she remembered. I sent the estimate showing rental of six linens and the cost. No response back. The attitude was testy and drew the line of politeness thinly. We had ordered 12 different appetizers and planned on my husband and I eating after the wedding. When we came in, all the food was gone, not left for us. They had packed everything up and put it in the van. I asked why. She offered to bring in a care package that had 10 pieces. On advising the sales person of this, she indicated the servers told her there was very little food left. But I had two ladies staying with the cake on the same table, and they indicated otherwise; that there was plenty to be left for my husband and I. The sale manager reported her employees told them only a few tired fruit pieces and crab stuffed mushrooms were left, but the care package she brought in had all the other stuff as well. So, I'm not sure who to believe at this point. We paid $3000 for the catering and ended up eating 10 pieces and then a sandwich post wedding, which neither of us were happy about. I would hire them again, but would make sure I had a person there to supervise and make sure all the food stayed. Also, tell the servers on arrival that all the food stayed. We also kept getting "review your estimate and pay" notifications by email up to two days before the wedding which was very annoying as we had paid the deposit and the balance five weeks before the wedding. So, to close, I would hire them again with some caveats. And hopefully future brides/party givers will read this and act accordingly.