Catering Reserved

Catering Reserved is an incredible company. During the planning process, they were always so quick to respond, and easy to work with. On our wedding day they worked so hard to ensure our day was perfect and they succeeded! Each and every staff member was so kind and continuously checked up on my husband and I to make sure we had everything we needed. 10/10 would recommend!

First off, the staff was very attentive and accommodating. The food at cocktail hour was good, the stations and passed around plates were delicious. The extra deserts we ordered, the sweets table and ice cream bar were fine. Cake was never served at each place setting, probably something that needed to be requested ahead of time. The entrees were not hot, but rather lukewarm, including the bride and groom’s meals. We were extremely disappointed in this as it appears not everyone enjoyed their meal or completed it. By the time the entrees all arrived at the tables and we starting eating, we all said the same thing that it was not hot. I informed the supervisor, and not sure if they corrected the situation for all the other tables that were not served. However, I would say at least half of the dinners were served lukewarm as I noticed many of them were not finished. Which is very unfortunate and honestly a waste of our money (over $20K! for about 110 guests including vendors) It also seemed that between the cocktail hour and salad plating, was a bit rushed. We hadn’t completed the cocktail hour and noticed salads were already on the tables, where guests felt they needed to sit and start eating their salads. We were also informed the DJs were never provided a meal, which was included in the count and prepaid. Not sure why this happened, however, it should not have as I know we had at least 4 extra guest entrees that were available and could have been provided to the DJs. We now feel the need to make up for this catering mistake. We were disappointed that the event coordinator, Dianna, we were working with was not on site, I was led to believe she would have been, since we dealt directly with her the entire time. It was only a few days before the wedding that we were informed she would be there. This makes me wonder if she had been there, perhaps the entrees would have been served hot, as they should have been, and the other issues would have not happened at all. She was also on vacation the week before the wedding which made us concerned and at times difficult to get with a week before the wedding when all the details needed to be ironed out. I really wanted to “wow” our guests with he food, however, that was not the case. Out of all the vendors used, the only one we found issues with was with catering.

We used Catering Reserved for our wedding in Oct 2022 and were not pleased with our service. We were informed, after the fact, that we had run out of both entree options before our last table had been called to approach the buffet. This left us with a full table, our two event coordinators, the DJ, and catering reserve's wait staff being short 20+ meals. We were only informed of the lack of food after a guest had mentioned it during the wedding and I had to ask the event supervisor directly. I was told that the shortage of food was predicted while food was still being served based and when staff reached out to catering reserved, the staff were informed that nothing was said or done about it and we were not even notified. If we would have known, we would've at least made an attempt to order a few pizzas or something so that our guests and event staff had something to eat after working for multiple hours or consuming alcohol in the case of our guests. Instead, we were left embarrassed that we couldn't feed our loved ones at our wedding and helpless that the opportunity to mitigate the situation was taken from us before we had the chance to. We would really like to know what happened and why this situation was handled the way that it was. Was the buffet supposed to be served/portioned by staff? If not, were staff supposed to say anything to guests or let people know that x amount should be taken per serving? Has this happened at an event before and how was this handled? Was the event understaffed at 10 people? Is there some reason that nobody was informed that this was going to happen until it was too late? We reached out to our contact at catering reserved directly after the wedding and one of the owners assured my wife that they would make things right however we have been ignored ever since. Aside from the shortage and communication from catering reserved, I would like to say that the linens and china were exemplary, the staff was very courteous and professional and the food that some of our guests received was held in high regard.

Catering Reserved created an awesome menu for our wedding! They were super flexible and allowed us to schedule multiple tastings to hone our menu for the night. They also accomodated our signature cocktail recipes and some last minute seating changes. Service was great and we highly recommend them!