BRIDES BEWARE. Working with Ceci on my invitations was by far the worst aspect of planning my wedding. At the beginning of the process, I provided Ceci with an email containing the language I wanted on my invitation, which included my name an...d my fiancé's name. Ceci sent me FOUR digital copies of my invitation over the next few months, each of which had our names spelled correctly. Over that period, small things changed, such as the name of the town the venue was in, or a color here or there, but when they sent the final version, I did not possibly imagine that, after FOUR rounds of edits, for the first time, there would be a typo in my husband's name. In fact, at that stage, Ceci's caligrapher made a typo in my husband's name and then that was duplicated over 100 times on each and every invitation. Despite marketing themselves on their website and in person as having "attention to detail," Ceci NEVER thought to compare the caligrapher's work with the language and spelling I had provided...the language and spelling that I had already confirmed four times. Ceci also failed to indicate to us that the last round had high potential for error because a new vendor had gotten involved. The result was that each and every one of my luxury invitations (total cost was around $8,000) had a typo IN MY HUSBAND'S NAME. Despite this horrible mess, and the shared accountability that Ceci had for never spellchecking the Caligrapher's work against the language I sent or the language they had asked me to confirm many times, what was striking was that Ceci took ZERO responsibility for their role in this mess. They curtly informed me that the error was MY fault and that they would do nothing to rectify it. When I asked if they could at the minimum do me the curtesy of printing out a few invitations with my husband's name spelled correctly so that I could at least send his close family a correct invitation, they actually quoted me EVEN MORE money to do so. I felt hurt and bewildered that they would not at the very least print out a few correct invitations for me given what I was going through, and at that point was not willing to spend even more money when I was already out about $8000 on useless invitations. The most shocking part of all of this is that if you are like me, and spending this amount of money on invitations, you probably have worked with luxury vendors before, or luxury stores, and may be used to a certain level of customer service...some level of desire to keep customers happy or assist in fixing errors or mistakes. Ceci showed none of that to me.
My experience was that this company has very little attention to detail. They raced through the process, covering themselves with fine print that puts all the liability on the customer for any error, regardless of fault.
The price is vastly higher than other companies, but the product I received, and the attention to my project throughout, was not commensurate with the price. Further, the lack of concern of desire to make me happy or fix the problem was really hurtful and stressful, especially during an already stressful time of planning a wedding. In my opinion, brides should stay away from this company.