Our wedding was absolutely beautiful, and we were lucky to have amazing weather and be in such an incredible space. The gardens and the Great Hall were magnificent, and the food was *amazing*. Get the rack of lamb; our guests were raving about ...it.
The venue should get 3.5 stars (I rounded up to 4 since we had such a special day) because we had a number of snafus to be aware of: 1) our original event planner at Snug stop answering our emails and was mysteriously fired--something we didn't find out until our next payment was due. 2) John, who took over, was great, but even though we were told by our original contact that there was only one wedding per day, that wasn't true. There were more, and John ended up working that one, so the day of the wedding we met two people who were going to be working it for the first time; John never mentioned this to us in all of our correspondence. 3) Because we were not told there was more than one wedding, the valet parking we paid for sent people to the wrong wedding site, and one of our friends ended up missing our ceremony because they were sent to the wrong place! If we had found out before the morning of when we were taking our photos we were there we would have made sure our guests knew to ask specifically for our wedding 4) Our day of coordinator, who we met briefly, was also let go, something we were not told until I asked why she was no longer CCed on our emails. I was very unhappy about this because all of our vendors had contact information for someone who was no longer at the company and they never told us. What if I didn't ask? Theresa, who took over, was great--but we also barely saw her the day of the wedding, because she (like John) was working the other one.
5) Shelby, who helped us the day of, was nice, but likely due to the loss of staff things we wanted (such as a sample of all the cocktail hour food in the bridal suite) never happened. My husband wanted nothing more than the sushi, and we got none of it. They told us they were making the mini chicken tacos for us, and they never appeared. I'm not even sure if guests got them.
6) The festoon lights, which in our planning sheet were noted to be removed, were not taken down. We hated them, as they closed off the space completely, and when I tossed my bouquet it hit the lights, exploded (flowers went flying out), and broke two bulbs. Our guests were lucky they were not hit with shards of glass.
7) In general, we felt like our wedding was not a priority, and were really annoyed that our (new) wedding coordinators, John and Theresa, were not making sure things were going right on our special day.
Again, the space was spectacular, the food was amazing, and we have absolutely no regrets having our wedding at Snug Harbor. We would recommend it to other couples. But make sure to demand things, like being paired with the same coordinators for the day of, ensuring that the valet parking people KNOW there are TWO weddings, that the festoon lights are not there when you arrive (unless you want them to be), that everything your guests are getting--including sushi--is waiting in your bridal suite to eat during cocktail hour, and follow up constantly. I made sure to send multiple follow up emails, but was never once told that our coordinator would not be working our wedding. Meeting our day-of coordinator for the FIRST TIME the morning of the wedding (I didn't even get an email from anyone) was just unacceptable.