26, 31, 33, passenger white trolleys
Pennsylvania
Service area
AWARD WINNER (9X)
Thanks to recommendations from couples on The Knot
Beautiful White Trolleys, trimmed in Gold
Classic Oak Bench Seating and Brass Handrails
Multi-Zone Heating and Air Conditioning
AM/FM Radio with CD/DVD player and Sirius Sattelite Radio, and Ipod Dock.
GPS
Wheel Chair Lift available, on some Trolleys
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4.9
out of 5.0109 reviews
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Review Summary
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Cescaphe Trolleys received glowing reviews for their wedding transportation services, with reviewers praising drivers such as Jim, Leo, Hanif, and Greg for their professionalism, friendliness, and efficiency. The trolleys were described as spacious, clean, and beautiful, providing a classic and fun vibe for bridal parties and guests. Reviewers appreciated the coolers provided, flexibility in accommodating last-minute changes, and the seamless transportation experience to various wedding locations in and around Philadelphia. Overall, Cescaphe Trolleys was highly recommended for reliable and organized wedding transportation services.Review photos
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Jennifer D
5.0
8/13/2024
Communication happened exactly when promised. Jim reached out to me a couple weeks before the wedding to go over info and timeline and then again a few days before to let us know who the driver was, Leavon Sweet and he was wonderful. He promptly took us to all our pre wedding pictures, fought through center city traffic, helped me on and off the trolley and was very courteous. He even helped my parents get an Uber back to their hotel when their phone didn’t have any service. They had a cooler of water on board and we were able to bring a cooler of whatever we washed with us. We were able to use the sound system for our own playlist and the trolley was very comfortable (it was 90 degrees on our wedding day).
Erin F
5.0
3/06/2024
Our trolley experience was exactly what we hoped for. Everything went smoothly on the day of as far as pick-ups and drop offs. I think I was more proactive than they were expecting when it came to communication- they typically handle a lot of the planning 2 weeks out- but they were happy to answer my questions throughout the process. There was a bit of a delay in communication early the week of my wedding, but I was able to get in touch with someone with plenty of time to finalize details. We were able to play music on the trolley, they provided coolers and ice, and they even let us bring our dog. Overall, we enjoyed the trolley and it was a great way to get around the city on our wedding day.
Any questions?
Emily J
5.0
2/24/2024
Leo and Steve took care of us for wedding day (bridal party and guest transport, and rehearsal transport) through cescaphe trolley and we have nothing but amazing things to say. They were prompt, safe, efficient drivers and they brought such fun energy to our bridal party and guests to get them excited for our wedding day. The trolleys were large and clean and they provided waters - as well as allowed us to bring drinks and food as we wished. Highly recommend booking transportation through cescaphe trolley- it was a good deal from a price standpoint and incredibly reliable.
Elizabeth K
5.0
1/25/2024
We had such an incredible experience with Cescephe Trolley! There was plenty of space for our bridal party on the trolley and the vibes were amazing! So fun being able to play our music and keep the party going while driving around! They truly thought of everything: had umbrellas prepared, and other supplies just in case! Our driver Hanif was on time all day and got us to each location seamlessly! Dealing with city traffic is not easy but he drove so smooth! Could not recommend cescaphe trolley more!!
Kelsey T
5.0
11/11/2023
Our driver was right on time and safely got us and our wedding party from our hotel to our church, to our photos location, then reception. We had to switch our photo location due to our ceremony starting late, and the driver was very flexible with our last-minute change in plans. The Trolley was clean and spacious and comfortably fit us and our whole wedding party.
Serafina G
5.0
9/25/2023
Super easy to work with! Our Driver, Hanif, was a highlight of the day! He was so kind and helpful. My wedding party still talks about him!
Laura C
5.0
9/07/2023
We were getting married at the Water Works, so we partnered with Cescaphe trolley as well and honestly we were happy that we went with them. Our driver was so sweet and helpful. He made sure all my guests got to the venue safely and also back home at the end of the night. He even caught a bridesmaid whose shoe broke as she was getting off the trolley and would have face planted!
Paige H
5.0
9/06/2023
Working with Cescaphe Trolly was so easy! We sent a timeline over two weeks out, and our driver, Levan, knew exactly where to go to best accommodate pick up and drop off. He was patient with returning guests back to our two center city hotels, and was a welcome, friendly face on wedding day. The trolley itself was so cute, spacious, and a great way to get the wedding party and close family together. All of our guests commented on how smooth pick up was. Would highly recommend!
Christina R
5.0
7/13/2023
When searching for wedding transportation, Cescaphe Trolley was by far the most organized and responsive. We used them for our Union Trust wedding for bridal party photo transportation, and as a shuttle for guests to and from the wedding. Martina was a friendly and fantastic driver. Not only does the trolley look great, but the Cescaphe Trolley team was wonderful!
Dana D
5.0
7/12/2023
Had a great experience working with Cescaphe Trolley for my wedding day transportation! First of all, the all-white trolley is beautiful and fit my dream classic aesthetic perfectly! Our driver was Hanif and he was extremely punctual (even early!). He got us where we needed to be, exactly when we needed to be there. The team went above and beyond by providing a cooler of water bottles and there were even umbrellas on the trolley, that thankfully we didn't need to use! I would absolutely recommend Cescaphe Trolley to Philly brides!
Kim M
5.0
2/03/2023
We used Cescaphe Trolley for our wedding at Union Trust. Jim was super easy to work with leading up to the wedding to confirm our itinerary and our driver on the day of was so great! Everything went super smooth!
Karen M
5.0
10/15/2022
This is a long overdue glowing review for our 8/13/22 Cescaphe Trolley driver, Greg.
Greg was awesome from start to finish! He was so much fun and beyond patient, kind and positive the whole day. Our entire wedding party and all of our guests loved him. We are so grateful he was available on 8/13! The trolley was a lifesaver as it provided a cool respite from the sun in between our photo sessions before the wedding. The entire day was seamless thanks to Greg.
Any wedding party is beyond lucky to have him as a Cescaphe Trolley driver. Thank you, Greg!
Katie D
5.0
10/01/2022
Highly recommend Cescaphe trolley! Leah was so responsive throughout the planning process and everything ran so smoothly the day of our wedding. Our driver was very friendly and the trolley ran perfectly on time to all of our destinations. Definitely a reliable company to work with for wedding transportation.
Angel P
5.0
9/15/2022
I never really thought I'd be writing a review for our transportation but Cescaphe Trolley has earned it! Don't underestimate the importance of good transportation on a day as special as this. You want your guests to be able to relax and not worry about having to drive/ park on such a crazy day! I loved this trolley, it was so beautiful, efficient, timely, and really essential (especially with a city wedding!). We would recommend this service 10 times out of 10.
Addie N
5.0
3/20/2022
We used Cescaphe Trolley for our wedding in January 2022 and are so incredibly happy we did! We booked two trolleys, one for the use of the bridal party since we had a large group and wanted to take pictures around Philly, and one to transport guests. Both drivers, Leo and Hanif, were amazing and incredibly professional, timely, and most importanty fun! The trolleys were clean and added the old hollywood vibe we wanted for transportation :) would definitely recommend!
Rebecca W
5.0
3/02/2022
We used Cescaphe Trolley for our wedding on February 19, 2022 and are so happy that we did! We had a large bridal party and had to travel between our reception venue and church for our ceremony, and they were very professional and on time for everything. Jim and Ted were very easy to work with. Our wedding was in NJ near Philly and they will work anywhere in the Philly area. The trolley is beautiful and we had great photos taken inside and outside of it.
Bess F
5.0
12/29/2021
Cescaphe Trolley was an excellent choice for our wedding - they are beautiful, clean, and large trolleys which give you the classic feel I was hoping for for our wedding. The driver was perfectly on time, knew the city well, and was flexible and accommodating. When my ceremony ended late and we had limited time for pictures before the reception, he was able to adjust and accommodate a new schedule without any issue. Beautiful trolley and good service, highly recommend!
Sabrina G
5.0
11/19/2021
Cescaphe Trolley was excellent! Our driver was Leo and we loved him - he created a wonderful experience for us, our bridal party and guests. We booked our wedding during the pandemic so I stayed on the cautious side and booked only one trolley. We ended up needing a second form of transportation and having seen other vendors’ prices I can definitely say Cescaphe Trolley is priced better than its competitors and was a better value!
Elizabeth F
5.0
9/18/2021
We used Cescaphe Trolleys for our wedding at Tendenza. Jim was so easy to work with. He was flexible and understanding when we had to postpone our wedding last year. He was responsive to my questions and made sure our timeline for the trolleys was perfect. The trolleys transported our wedding party for pictures before the wedding. They also took guests to and from the hotel. We had Leo as one of our drivers and he was so much fun! The ride home may have been more fun than the wedding ha. I would highly recommend Cescaphe Trolleys and Leo. Thank you!
Alexis F
5.0
8/19/2021
We hired Cescaphe Trolleys for our wedding day. The two drivers were awesome and so fun. They navigated the city streets so well and got us where we needed to go on time! Would absolutely recommend using them for your big day.
Kaitlyn R
5.0
7/20/2021
Awesome! Joe was great to work with and flexible as we had to change our date and venue last minute. Our driver Greg was super friendly accommodating our music needs and location timeline that we updated day of. Highly recommend!!
Brian K
5.0
6/22/2021
Leo was our driver and we so great! He was very fun and gracious to all of our guests. He even made more trips than we originally asked for so everyone could make it on time. No one was left behind. The trolley itself was beautiful and such a cool part of the day. We received so many compliments about the driver and the transportation itself. Definitely a must if you've got a wedding block at a hotel downtown.
Lauren-Marie M
5.0
10/12/2020
Cescaphe Trolley was awesome!
Joe met with us at their garage in city so we could take a look at the trolleys. He showed us the different sizes they offered. They were very well taken care of! They are spacious and clean!
Working with Joe was incredibly easy. He assured us that he hires old school drivers that are reliable and can always be counted on to show up on the day of your event. When we were ready to commit, he got some basic information, we paid our down payment and we were good to go until the date got closer.
Once the date was closer, we got a call from the transportation coordinator. We discussed times and locations. He helped me come up with a timeline that would work best for us to get the guys and the girls to the church on time.
Eric was our driver. He had my cell ahead of time and texted the morning of our wedding day to let us know he was on site (early). He got the guys to the church on time and was back to pick up the girls (also on time). We actually got to the church a little early so he dropped off our photographer, circled around and waited on Broad Street until it got a bit closer to "go time" so no one would see me before walking down the aisle.
He was ready and waiting when we were finished family portraits and he brought us to Broad Street for the famous City Hall shot. From that point he did an excellent job transporting our guests to and from Le Meridien to the Franklin Institute for our reception.
He was punctual and where he was expected to be at all times. He did a great job being patient with drunken wedding guests. lol. He let us play our music and he was flexible when needed.
You do not need to have your reception at a Cescaphe venue to use their transportation services. Anyone can use them! Their reviews are much better than the other trolley companies I researched and their actual trolley was MUCH nicer than others we saw at the bridal expo!
Shout out to Joe, Eric and everyone else at Cescaphe Trolley for offering clean, reliable transportation. The white trolley is perfect for a wedding day...especially if you are wearing a ginormous dress! Everything was perfect! I highly recommend using them for your wedding day transportation.
Samantha B
5.0
10/12/2020
The entire Cescaphe trolley team was wonderful to work with! The trolley was beautiful and the service was top-notch.
Erica M
5.0
3/23/2020
Cescaphe Trolley was a great choice for our transportation on the day of our wedding. The planning process was very simple and stress-free. The week leading up to the wedding, we provided them with our itinerary, they confirmed back via email, introduced us to who our driver would be for the day of and the manager gave his cell number in case of any issues (which there weren't!). We used the trolley to make 2 rounds of the bridal party to church (first the men, then the women), then for our whole bridal party to 2 locations for portraits, then to the reception and at the end of the night the driver made rounds (starting about an hour prior to event end) from our reception back to the hotel for anyone who was staying there until all guests were taken back. Our driver was prompt, extremely professional, and got us everywhere safely. I would highly recommend!
Alexandra M
5.0
3/14/2020
My husband and I used Cescaphe Trolley at our wedding and would definitely recommend. In addition to being reasonable priced they were timeline in their responses leading up as well as meeting us the day of. Our driver was a very nice and welcoming guy. We were kept on schedule (ahead of schedule) and were able to bring a cooler and playlist onto the bus. Unfortunately, at the end of the night the trolley was rear ended, no significant damage and no guests were on the trolley at this point. We didn't think much of it but Cescaphe Trolley apologized and gave us a small refund which we weren't expecting. Would definitely recommend to anyone looking for day of transportation at their wedding or other event!
Kristen T
5.0
2/17/2020
We are so happy to have used Cescaphe Trolley for our wedding day! Joe and Jim were so great to work with and answered all of our questions thoroughly. The whole day ran smooth and prompt, and our driver was awesome! Thank you CT!
Kelsey H
5.0
11/30/2019
I am so happy we went with Cescaphe Trolley for our wedding day. First of all, the trolleys are gorgeous and make for great photos! The booking process is simple and organized. They contact you the weeks leading up to the wedding to ensure the timeline is correct and provide driver information. Finally - Steve our driver was AMAZING!! I cannot thank him enough for putting me at ease those moments before the ceremony. He kept me laughing and gave me words of wisdom before walking into the church and it was everything I needed. Not to mention how much fun we had in the trolley on the way to the reception!! Thank you Cescaphe and thank you Steve!!
Alyssa G
5.0
11/22/2019
Cescaphe Trolley provided us with transportation for our wedding party, and we had a great experience working with them! Joe and Jim were so incredibly helpful during the booking process and answered all of my questions promptly and thoroughly. Their pricing is very reasonable and their fleet is very well-kept. Our driver, Fred, was super friendly and on-time. We highly recommend them for any transportation needs!
Erin R
5.0
10/08/2019
Wow! All I can say is total professionalism from start to finish! Not only is the trolley completely beautiful but the customer service matches! Jim and his team were so accommodating from our very first chat. Our driver was Pat who was hilarious and prompt and made sure we were on time even when my bridal bridal was lagging about. I am so happy I booked with them I would do it over and over again! Thank you so much for making my day perfect! Also these guys treated me like a total celeb through and through. They stayed over and over they were there to take care of everything and not to bother me. I really appreciated how kind their team was, even with choosing first look locations and assisting with day of timeline. Really appreciated it!
Abby L
5.0
8/16/2019
We loved our trolley service with Cescaphe Trolley. The owner was very easy to work with. Bill, our driver, brought us water the day-of which was very nice in June! He was kind, drove well and got us around as needed. The trolley was also really nice. If you care about music, make sure to bring some chords because that was the only thing that wasn't perfect - we couldn't get our phone connected well enough to play perfectly. But we still heard our music! Great service, would definitely recommend!
Jennifer D
5.0
8/14/2019
Our driver was amazing! He was in constant contact with my husband and I throughout the day to let us know when he was in route and when he was parked for pickup. He was super kind and helpful to everyone!
Chelsea B
5.0
8/13/2019
I couldn't have dreamed of a better wedding day! We owe so much of that to Cescaphe for making it so easy to plan a wedding (especially being far away from Philadelphia!) Tendenza is gorgeous, modern, and a crowd pleaser! We've been getting compliments from SO many of our guests saying that it was one of the best weddings they've been to and definitely the best wedding food they've ever had!!! I highly recommend Tendenza and the Cescaphe Event Group - you won't regret your choice if you go with them!
Meghan L
5.0
6/28/2019
I would 100% recommend the Cescaphe Trolley. Communication was a breeze beforehand, our driver was easy to communicate with and was on time, and our driver was very processional and kind.
We had some last minute location changes for our first look shoot, and our driver didn't even blink and was so accommodating. Couldn't recommend them enough!
Keri D
5.0
5/29/2019
We used Cescaphe Trolley for transportation for our wedding pictures around Old City and hotel guest transportation. Our driver Steve was great! He was so nice, professional and made sure we were at each location on time. The trolley was a nice added touch and highly recommend!!
Kristin S
5.0
5/23/2019
Cescaphe Trolley was so great to work with! Pat was our driver and he was on time, courteous and did everything in his power to make sure that my husband and I were happy with how everything was going day of. He even made sure to communicate with the venue as to when we were arriving and when guests would be dropped off, which was super important during rush hour on a Friday in Philadelphia. We used the trolley to transport the wedding party to photos/venue and then used it for guest transportation from the hotel to the venue as well. Initially I was nervous about the tight time frame between all the round trip rides, but it worked out perfectly! I highly recommend using Cescaphe Trolley for your wedding transportation.
Lizzy B
5.0
4/22/2019
Easy to book. Very nice driver. Adorable trolley, looked great in photos. They let you BYOB which was also very fun for the bridal party.
Ryan C
5.0
3/13/2019
If you need to get your wedding party around town, you NEED a trolley! The trolley itself is really neat, old style trolley facade and beautiful wooden bench seats on a bus frame makes for a neat ride. Setting everything up with the manager Joe was very easy. Our driver Bill was excellent, he was extremely nice and professional. We used the trolley to transport the wedding party around town for photos and then to the venue. After dropping the wedding party off, the trolley shuttled our hotel guests to the venue. Leaving for the evening, Bill made an early trip for our more tired guest and then made sure to leave no one behind making multiple trips at the end of the night.
A B
5.0
1/08/2019
If you have your wedding at a Cescaphe venue I would definitely suggest booking with Cescaphe Trolley. Working with Joseph through the booking process was easy. Two weeks before the wedding they requested an itinerary for the day in which I sent back a timeline of where/when I wanted the trolley to be. They were very accommodating and made the timeline work perfectly. Our driver was fantastic and a lot of fun. Definitely book (early) with Cescaphe Trolley!
Alexandra K
3.0
12/21/2018
Joe was very easy to work with and straightforward. There were some issues the occurred that I will not hold against Cescaphe Trolley.
Two days before our wedding day, I received a call from Cescaphe Trolley that we will not have a trolley for our wedding day since it is in the shop. They ordered a part, but it was not the right one. I was then told that they had reserved a limo bus, seating airport style, and that the drive that we would have received great reviews. In addition, we received half of our money back, which was very fair. I will not hold Cescaphe responsible for taking the time to call me and make me aware of the situation as well as booking a bus service for us. It did give me piece of mind, especially 2 days before the wedding. Which again, given the circumstances, I will not hold that against them.
I will say I was disappointed about what we got instead. We were promised a Limo bus and an amazing driver and honestly it just wasn't what we got. It was just a white bus and our driver was hard to communicate with while on the bus, so there wasn't any music and when we asked for the air to be turned on we got heat.
I am sure if it had been Cescaphe, it would have been superb service, but the other company that we were set up with via Cescaphe was not outstanding.
response 12/21/2018
Our trolley had a breakdown that morning and we tried everything to get it back in service...
, but it could not be done in time. So my primary concern became getting them transportation for the day, A 28 passenger white mini bus was available from an associate company and I secured it right away. The Bridal Party went where they needed to be that day on time. I have no control of who the driver may be. In this rare situation are main concern is to provide transportation and get them where they need to be all day.. We were deeply sorry this happened, and did our best to complete their day. I refunded them $750.00 for their inconvience . These things can happen to anyone, without warning, and we did the best we could to complete their day. Our Deepest Apology to Them.
Alicia T
5.0
9/08/2018
I can’t say enough about Joe and his team. Eric was prompt, patient, and completely professional! The trolley was clean and drove very well. One suggestion would be maybe cushions on the seat. They’re wooden seats causing myself and the ladies to slide around a bit due to our dresses. That is MINOR in comparison to how wonderful this company is!! Thank you so much!!!
Lauren P
4.0
9/01/2018
I have always dreamt of having a trolley drive me to my wedding! We used the trolley as bridal party transportation as well as guest shuttle from hotel. The trolley was very clean and up-to-date. The driver arrived early and helped us load the trolley with all of our dresses. There was a road closure but the driver knew another way so we didn't get off schedule and be late! The driver even played a mixed CD we provided not only for the bridesmaids but for when he picked up guests to go to the ceremony. At the end of the night the driver said he was taking the last trip and that guests should hurry up and will have to stand (earlier in the day he told us we absolutely couldn't get up while the trolley was moving.) The contract said that he would continue to shuttle guests (and the bride and groom and bridal party) back to the hotel until everyone was safely back. Thankfully the bridal attendants from the venue demanded that the driver would have to make one more trip because there was not enough space and we would not stand. He did make another trip and we were all safely brought to the hotel. All in all we would recommend Cescaphe!
Lindsay R
5.0
8/02/2018
We had so many changes all the way until the day of the wedding, and they managed all of it. The trolley was beautiful and it got our guests where we needed them to be. Thank you for all of your hard work and dedication. Would recommend to any one looking for a quality trolley with a little bit of class (the trolleys are a beautiful white color) for your wedding day! -Lindsay and Eric
Amanda M
5.0
7/25/2018
Joe of Cescaphe Trolley was great to work with. The negotiations were clear. He reaches out prior to the wedding to get your itinerary so they know when to arrive and all the different stops during the day. The trolley was on time, flexible, and treated our guests well. And definitely affordable compared to limo/party bus companies in the area.
Shari R
4.0
7/11/2018
I loved my driver Stephen! He was amazing. He was attentive to me and my bridal party. He also was so fantastic with my guests. The trolley is beautiful, comfortable and spacious. It was a perfect mode of transportation. The only thing I can find fault with is Joseph Erace. He is the person you have the most contact with initially. He runs the operation. Unfortunately, he is incredibly rude. He was rude to me and my mother and my planner. He made me consider cancelling my reservation and going with a different company. The only saving grace is the fact that I never have to talk to him again. If Cescaphe trolley gets rid of Joseph Erace it would get 5 stars and would be highly recommended. However, I would use Cescaphe trolley again solely based on my driver and the actual trolley. I wish I had a better overall experience.
response 07/11/2018
I have run the entire cescaphe trolley company, since it was started by me in 2008, in 10 ...
years and over 6,000 wedding trolley rentals, there has never been anything but raving reviews about myself and my company, If you read all the reviews on the knot and wedding wire you will see this to be true. I believe shari had a overall bad wedding day , and needed someone to pick on. The trolley performance and it's drivers performance is a direct reflection of my work efforts with the company. Very nasty lady, what a shame.
Michelle B
5.0
7/02/2018
Our driver Bill with Cescaphe was great! He was on time at each and every spot which helped the day run smoothly. The General Manager Joseph was also great to work with during the planning process and was very responsive. Highly recommend them!
Amanda B
5.0
5/12/2018
Cescaphe Trolley was the best! Joe was able to help me coordinate all of our out-of-town guests from their hotels to the church to the reception venue and back to the hotels. This service was helpful since 90% of our guests were from out-of-town. We got 3 trolleys: one for each hotel and one for the bridal party. The drivers were very nice and professional. Our bridal party had a lot of fun with our driver Bill.
I would recommend them even if you are not having an event with Cescaphe Events.
Colleen D
5.0
5/03/2018
I just got married this past Saturday and I have nothing but wonderful things to say about Cescaphe Trolley! Joe was very responsive in my planning, he called and updated me with my driver's name and number 2 days before the wedding and confirmed my itinerary. The trolley was prompt and my driver Larry Hackett was an absolute pleasure. He was incredibly kind and super helpful. The trolley was gorgeous and spacious, I highly recommend Cescaphe Trolley and I suggest you request Larry!
Ashley B
5.0
5/01/2018
I used Cescaphe Trolley for my October 7, 2017 and was blown away by the value and professionalism. Their trolleys are absolutely beautiful and really beat the competition in terms of look, features (GPS, music, AC), and the friendliness of the staff. They followed our itinerary and got us where we needed to go with more than enough time to spare, even if it meant driving around in circles between the ceremony, location for pictures, and reception venue. We would highly recommend using Cescaphe!
Christina M
5.0
1/04/2018
Very easy to coordinate and work with. The trolley itself was really lovely and had plenty of room for our bridal party, coolers, snacks and wet umbrellas (we got married on a snowy December afternoon).
Aside from a positive experience working with the company, we also had an incredible driver for the day. Patrick was a stellar driver, a true gentleman and an all-around outstanding individual. He was prompt, friendly and professional. He brought along extra umbrellas and walked my bridesmaids two at a time up to the church to ensure that they got there safely and without getting wet from the snow. When we wanted to take pictures outside after the ceremony, he pulled all types of driving maneuvers to ensure that we got as close as possible to the ideal spot before going out in the snow and cold. I cannot say enough great things about him!
Kristin N
5.0
10/01/2017
Wonder to work with! They were so organized and knew the entire schedule ahead of time. The trolley driver was amazing and very accommodating on my rainy wedding day! Would highly recommend them.
Renee P
5.0
9/05/2017
We used Cescaphe Trolley for our wedding transportation services to/from our hotel and venue, and they were absolutely incredible! They were very easy to work with and on top of everything throughout the entire planning process and leading up to our wedding day. Our driver Jim Paul was amazing, punctual, and polite. They even supplied water on the trolley and allowed guests to play their own music. The trolley itself was clean and modern, and our guests absolutely loved it. Cescaphe Trolley took care of all of our wedding transportation needs, and I would highly recommend them!
Chelsey G
5.0
8/26/2017
Excellent and prompt service! Our wedding was not at a Cescaphe venue but I could not have been happier with the quality and value of our trolley! Our driver was friendly and helpful to the bridal party and guests. Highly recommend this company!
Kristen S
1.0
7/29/2017
We were the unfortunate ones who had a terrible experience. Although I booked this beautiful trolley 10 months ahead of time, I received a call 6 days before our wedding to say it had mechanical issues. Instead, they provided us with a bus (and a small refund). The bus that showed up was not pretty by any means and was actually dripping water on the inside and on our bridal party and guests.
Although we still had every intention of tipping our driver (and we did), the driver actually asked my husband for his tip at the end of the night. Disappointed is an understatement. I truly expected a more professional company and would not recommend them.
response 07/29/2017
Yes we had a trolley under repair, and secured a limo bus, from another company, there was...
a minor air condition condensation drip, which i did not know about in advance, probably due to the excessive outside heat temperatures that week. The refund was $500.00 which was very fair.
When things like this happen, our primary concern then becomes getting some acceptable form of transportation for the wedding party, which we did, the driver even made a special 1 hour trip on his own time, for them, as they forgot an item at the venue. The tip was part of the contract and due the driver. They were transported everywhere they needed to go, and more, and reinbursed well for the inconvience. I think this review is very extreme as we did the best we could for them, things like this do happen to everyone, and you do the best you can with it. Were sorry it happened, and tried to do our best.
5.0
7/20/2017
Great Trolley service. Very responsive to emails and questions. The trolley was on time and very accommodating!
Diana S
5.0
5/08/2017
Great to work with, very responsive and accommodating. Our driver Freddy was prompt, friendly, helpful and most of all fun! Such a great addition to our wedding day!
Lindsay P
5.0
4/03/2017
I selected this company through the knot and couldn't be happier. Easy to communicate with and prompt. Our driver was very polite and an overall nice guy!
Kristen C
5.0
3/11/2017
We hired Cescaphe Trolley to transport the wedding party from the hotel to the church and then to Union Trust on 12/3/2016. Joe was very responsive and answered all my questions. The driver, Joe, showed up on time and was professional. He was cheerful and willing to help out as much as he could. The trolley itself was gorgeous and clean. It looks great in photographs. I cannot recommend them enough!
Katherine O
5.0
12/12/2016
We used Cescaphe Trolley for our wedding, and couldn't have been happier. Our drive was familiar with the area and beyond helpful (reaching out to guests and opening doors at the church and venue). He arrived early to pick us up, and was very organized throughout the day. We are so happy that we went with this trolley service.
Marissa M
3.0
12/07/2016
The trolley was on time, efficient, and very pretty - no doubt about it. Was the service with a smile? Unfortunately, no. The driver was rude to my husband when he asked to plug in his phone to play music (a feature touted on their website) and at the very end of the night at the very end of the night (about 12:30am or so) our driver insisted he was not "allowed" to pull up to the front of our hotel so we could unload all of our heavy bags, gifts, coolers, etc. Rather, he sat on a side street and told my groom to go get a luggage cart. The bellman at the hotel was very helpful, but I wasn't thrilled with having to walk around the corner in the cold, in a huge dress. Whether or not this is the directive of the hotel, the driver's demeanor was sour and surly, not how you would hope someone would treat you on your wedding day, or any day for that matter.
response 12/08/2016
Very sorry for the drivers attitude, but the driver was correct in not dropping off in fro...
nt of the hotel. The hotel does not permit dropping off in front of building as people would be exiting the doors, directly into on coming traffic. It's illegal, and dangerous. The Hotel does have a valet lane right around the corner where the driver did do the drop off. The music saddle is set up for an ipod, not an iphone, some confusion there. Again, sorry for the inconvience.
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