Chariots For Hire Limousine Service

night of our rehearsal dinner, the driver arrived over 20 minutes late. That was okay because we planned ahead to leave us plenty of time to get there with Friday traffic. After we were driving for about 5 minutes, the driver stopped us at a 7-11. He said he needed to get gas. We sat there for at least 10 minutes without getting any gas. He said he couldn't get to the gas pump, so we got back on the road and he stopped again at another gas station. We were at that gas station for 30 minutes. At this point, our rehearsal was already supposed to have started at 4:30 and it was now 4:40. The driver claimed he didn't have time to get gas before picking us up and when I said we were already late for our rehearsal, he asked what time we were supposed to be there. He only pumped about 17 gallons of gas and it took over 30 minutes. We were an hour late for our rehearsal and an hour late for our rehearsal dinner. Both the driver and his "assistant" were very unprofessional. On the way back from our rehearsal dinner, which was then cut short because we were over an hour late and only had the place for 3 hours, the bus broke down in the middle of the road. They said it would be at least 45 minutes before someone could come get us. We began to call relatives to come pick us up, and after about 15 minutes, the bus turned back on. On our wedding day, we had one shuttle for the bridal party since we had to arrive early for pictures. The shuttle was supposed to drop us off and still had plenty of time to go back to the hotel to pick up guests in addition to the other bus we rented. Only one bus arrived at the hotel so all of our guests could not fit on the shuttle and had to carpool with someone who had their car. We called after the weekend and asked for some type of partial refund and explained what happened and management was so rude. They had no interest in taking any accountability for anything or giving us any of our money back. They claim that they contracted out our driver and bus and already paid them so they could not do anything about it. We spent over $6,000 with this transportation company and they continuously disappointed us. We are pretty easy going people in general and were okay with a few hiccups like them being a little late on Friday, but the rest of the events that occurred were absolutely awful. We have asked our venue to remove them from their preferred vendors list. I highly recommend going with a different transportation company.

mpeccable. The vehicles were spotless, which added a touch of elegance to our special day. What truly stood out was their communication – the drivers could easily contact us if any questions arose, ensuring everything went according to plan. Choosing Chariots for Hire was a fantastic decision, and I highly recommend their services for any special occasion.

ponsive via email, they talked through the details several times and helped us sequence the shuttles to save room in our budget. All the drivers were on time, buses were in good condition including AC (which we were nervous about with an August wedding!), and we had a particularly fun ride home with music playing to keep the spirits up after the reception ended. I'd encourage phone calls to coordinate with them, but we had a great experience working with them for our wedding.

lso incredible and had wonderful patience and communication. He also let us add an hour to our reservation the night of when we realized we were having too much fun and wanted to stay on the bus. No issues at all! Perfect experience.

we passed along our info. None of our contacts nor us ever received a call when we arrived. We then did an exit tunnel with glow sticks to the car. When we got to the car to leave our wedding...the door was locked. We tried again...still locked. We tried the other side. Locked. Then my husband saw this guys standing about 5 yards away...and was like are you the driver? He was! He was paying no attention, looking at us and seeing the exit tunnel and just seeing us trying to get into the car. He then slowly walks over and lets us in. Its now a funny memory, but it was a bit unsettling at the time to have our awesome get away hit snag because the driver was not paying attention. Overall communication was severely lacking, but price and car were good.

nger buses through the narrow and crowded country roads on a perfect fall day where many people were driving to pumpkin patches and apple orchards. While this did cause some delays to the shuttle schedule, none of that impacted the rest of the day. At the end of the night there was a hiccup when the shuttle drivers did not check in with our coordinator to make sure every one had boarded the shuttles, and they subsequently left my husband and I (the bride and the groom!) behind. Thankfully we had family members sticking around who drove that could take us back to the hotel, but that was a funny end to our night.

in the city. The staff was incredibly responsive and kind, helping us think through possible solutions for guests with mobility issues and what the best transport options were. Our guests LOVED the four hour tour around DC, and some said it was the highlight of the whole wedding weekend! Cannot recommend them enough. Good pricing, great value, excellent tour and bus! Our tour guide was AMAZING.

ing more :)

l drop offs. The drivers were super nice. A gift was accidentally left on the bus, but the driver made to sure to drop it off at their office so that I could pick it up. I would highly recommend their services.

fees that they had not originally mentioned and the price sky rocketed. Then I contacted chariots for Hire. they responded immediately, their pricing was clear and upfront and everyone was quite friendly. The day of the wedding, they arrived promptly and I received email notifications when they did. Both drivers were great! (We had a 57 passenger bus and a town car.) Our town car driver even recommended a great photo moment as we were getting in the car. Chariots for Hire was a great company to work with!

first point of info we communicated to them and it was repeated over and over. The large bus could not get completely to the venue. Our guest were late as the buses were late picking them up at the hotel. And, one had non working AC on a 95 degree day. They were rude and uncooperative both the day of the event and in the follow up to this nightmare. Steer clear.

the day of was a mess. One of the buses was late picking up guests. We were given a larger bus in place of one of the buses, when there was a very good reason for ordering small buses - the bridge was too small for a large bus! As a result, the large bus was unable to cross the bridge, and our guests had to get out and walk to the venue. This delayed our event by almost 20 minutes. On top of that, the bus had no working A/C on a 95 degree DC summer day. To top it all off, the drivers were rude and unhelpful when our planner asked for their help to problem solve. After submitting our complaints with Chariots post-wedding, it took almost 2 months for a resolution and did not offer a fair refund. When dealing with such special event like a wedding, you would hope that a company would follow through on the exact order, and have top-notch customer service. This was not the case with Chariots for Hire. I would recommend looking elsewhere for your day-of transportation needs.

n car that took us following the wedding was top of the line and clean though! We would recommend their services to anyone looking to meet their transportation needs.

y professional, on time, and even stayed a little after because we were waiting on someone. The driver was awesome, the shuttle was so nice and clean, the price was amazing compared to what we found with other companies, and this was run like a professional business which we did not find with other companies. I would recommend this company to anyone getting married and for wine tours, birthdays, etc. because of their professionalism! Thank you Chariots!

shuttle...I would have paid twice that for the right service! Don't skimp here, ask a concierge to handle this!

host hotel downtown to our venue in Potomac. They were clean, on time and the drivers were friendly. I would've taken a different route but we still got there fine. In my correspondence with their customer service personnel, I provided fairly explicit instructions for the remaining vehicles and it seemed like they were followed. We had two 57 passenger motor coaches to transport over 100 guests from two downtown hotels and they seemed to go just fine, although one bus was delayed and it delayed our ceremony by 20 minutes. The return trip we added a 30 passenger bus which the bride and I took only to have it break down! The company re-routed another vehicle to pick us up and 20 minutes later we were on our way.

for it. The driver was accommodating, which made up for it. During the time the bridal party didn't need the limo he offered to take trips to our host hotels to pick up guests. That was a nice touch.

ze a limo to take each half of the bridal party to the venue from our hotel exactly on time and comfortably and a limo to take the whole party back and out for drinks after! We spent the whole day riding in comfort and style and had a safe ride home at last call. I'm looking forward to finding a day to use them for winery touring in the future!

ry nice. I 100% recommend using this company for any limo/shuttle bus needs. Thanks!

p off the groomsmen at the church. I had to call the driver to see if he was coming back to the hotel to pick up the bridesmaids. The shuttle bus for the guests worked out well. It arrived on time and completed the scheduled number of trips as listed in the contract. An unpleasant surprise was the overtime charge we received on the 14 passenger Hummer. We were charged $90 for 15 minutes of overtime! As the bride, I wasn’t wearing a watch, so I can’t confirm we were actually running late. The vehicles were clean and the company was fairly responsive. I’d suggest assigning someone to WATCH THE CLOCK and give very clear directions to your driver.

I was thankful they had something to send, but disappointed, because we would not be able to take “classic” pictures with the limo. When the party bus got to us, it was not 100% clean. Sticky floor and seats. They hadn’t had time to clean it properly, because they were just trying to get to us. Overall they did give me a credit back which I appreciate, because I understand things happen. Luckily they were able to send me something else. If not, we would not have been able to get to the church all together. We will be using them again, and we will be recommending the company.

to the wedding.

es and did not know where he was going. Fortunately the attendents did. The bridesmaids shoes were stained. We put plastic down in the limo to keep further damage from happening. Thank goodness the bride got dressed at the church. Johnny did give us a partial refund, but did not really appologize or explain what happened. He also ignored our request to compensate the bridesmaids to get their shoes cleaned or replaced. I would expect that the driver should have reported the issues and gotten a replacement vehicle or vehicles for us. We were VERY disappointed and lucky it was not 100 degres and humid.

old me advice about how other vendors will not tell me about extra taxes that would be added at the end. Their staff the day of the wedding was also excellent - so friendly! I would 100% recommend using them and in the future I will use them again if I ever need it!!!

again!

fa was amazing. He went out of the way to get my wedding dress & stayed late, since everything was pushed back! I would use them again in a heartbeat.

pollo which held 22 and sat all 18 of us comfortably. Our limo driver, Mike, was on time and professional. He drove us all around DC and made sure we had a great time, which we did. I would recommend Chariots for Hire for any bride and groom looking for a limo!

gh we really only needed two. The bus picked up the groomsman, then came to pick up the bridesmaids, and then dropped us off at the ceremony site. We were able to send the shuttle back to the hotel to pick up some elderly guests and friends and have them dropped off at the ceremony site as well. This was very helpful. The driver was so nice and accommodating to what we needed. He even helped me with my dress.

aids to the wedding on Saturday. Chariots for Hire did a great job and I would use them again for any transportation needs. When calling to find out if information and whether they would be able to help us with our wedding transportation needs they answered the phones quickly, were courteous, helped me understand what would be suit our needs and what the prices were without asking. Our drivers on both Friday and Saturday showed up early and got us to where we needed to be quickly and efficiently. I would highly recommend them for any transportation needs!

e, and extremely helpful with everything. All the vehicles were spacious and extremely clean. I don't have anything bad to say about my experience. They made sure they were on time and we left on time. It was like having an extra coordinator :) I will definitely be recommending them to everyone.

Mall for our wedding photos. The limo was clean with plenty of bottles of water. Chariots for Hire was one of the least expensive local limo companies, but they delivered top notch service!

de a special note that I was requesting the a/c be fully working for our July wedding transportation! :) The driver was on time and professional.

est day so far this summer in DC (heat index was 115) and the AC was barely working. The guys in their tuxes and the girls in satin dresses, were dying and we had to cut our photo session short because we were so hot and couldn't catch a break in the limo. Our driver, however, Kelvin, was awesome. He did everything he could to make us more comfortable. He took us to some great photo places in DC. I also had him for my bachlorette party. He knows all the great spots. If you book with this company, I highly recommend requesting him as your driver. Without him,I probably wouldn't be writing a good review at all!

bout getting lost on the way to the ceremony! The only reason they are getting a 4-star rating is because the A/C was broken when they came to pick us up to take pictures and we were melting on the hot June day - however it was fixed by the time the limo went to pick up the guys.

ing and end of celebration.

shuttle our guests to the wedding and it did not go as well. The bus was extremely late and caused confusion that resulted in our guests getting on another wedding's bus. All of this could have been avoided if they had arrived at the scheduled time.