An honest review of the transition to new management during COVID: my husband and I had originally met with Shannon, previous coordinator/owner/manager of Charleston Event Center. ...We loved the the dock and pond, the patio, the ballroom and cocktail room, and I absolutely fell in love with the enormous bridal suite. We had no issues with Shannon during our initial and 6-month check-in meetings. Then COVID happened, we were supposed to have had our 2-3 month pre planning meeting in April ...reached out several times...nothing. The lack of communication was infuriating to say the least. We got an email asking us about our Plan B date, which we gave, but no other explanation was provided (again emailed her several times to follow up). Then in early June we finally got an email from one of Shannon's other coordinators (Austin) telling us he would be our new day of coordinator. Austin was wonderful and heard all of our frustrations and addressed them as best as he could. One major frustration was that instead of being able to split our Plan A & B dates (ceremony in July and reception in October) with equal hours, we were told that we would only be able to do "3 ceremony hours" on site in July... frustrating because we had chosen this site for it's bridal suite and we wouldn't even be able to use it for the most important part of our wedding. Austin was going to ask Shannon if she would reconsider (or else we were reconsidering getting our money back due to unforseenable events of COVID), but then 1-2 weeks later, we received an email that Charleston was now under new management (this was less than a month from our ceremony date). So now we're panicking about what the new management will look like and if we can use the gold chargers, navy table runners, gold votives, roll out fire pit that we had originally planned it have included for our reception later in the year (spoiler: answer was yes they still had them!). Swiftly after getting that shocking email, Julia and her team contacted us and we had a Zoom call that gave me the biggest sigh of relief - she allowed us to split the 2 days based on the hours we had paid for (and respecting their schedule so they could squeeze in another event if they wanted). Ceremony day in July: super smooth, I was calm, everything came together despite doing an intimate ceremony with family and bridal party only. It was a hot but beautiful day. Reception day in October: Julia helped us plan last-minute things (such as I didn't care how the donuts looked on the table, but she made it look cute and brainstormed with our helpers). She was organized, level-headed, and suggested things when I just had no idea how a table should be set-up. So at the end of it all, both days went smoothly and I can assure you that you will be in excellent hands with Julia and her team.
Recap:
CEC as a ceremony or reception venue: 5/5 stars.
Previous ownership with Shannon: 2/5 stars.
New ownership with Julia: 5/5 stars.