Charme Bridal and Prom

ery little detail. She was equally amazing with the accessories. If you shop here, definitely ask for Fiona.

intment. There was a miscommunication on my end that there was only one (gorgeous) black dress. I had listed a price range that was too low for this dress, and I had mentioned being open to looking at prom dresses (since I had the appointment, and I wanted options.) As soon as that was said, my experience became completely different. I felt like I was no longer a bride and to be, that my wedding wasn't worthwhile to this shop. I was made to browse the prom racks myself, having to pull down my own dresses and ask if each could be reorderd in my size or if it comes in black. I had to ask to bring them into a dressing room. I was not even kept in the wedding area, with the mirrors and larger dressing rooms, but shoved into a smaller one. I found my dress, but wish my experience could have been all around better.

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s there to assist me, the rest of the staff was super sweet and did a great job! To add to the great service, their dresses are beautiful! I went to 8 bridal shops around Atlanta before coming here (if I’m being honest I thought they would have more prom then bridal so I wasn’t expecting to find anything) but when I left the store late that night, I had already found 10 dresses I loved at this location ALONE! To add to it, their prices are 100X better then any other bridal salon in Atlanta! In addition to my wedding dress we also rented our suits from here. Due to COVID we had an issue with our previous suit company so we had to do a quick switch over to charme and they we quick to help in every way possible! Overall, they do amazing work here so you will not disappointed!

ues and Specialty stores, however none offered the high quality at the price point Charme did! Purchased my dress as part of a trunk show and received a small discount (every penny counts when you're planning a wedding on a budget!). Wonderful, in house seamstress! Made buying and picking up my dress incredibly easy! Would recommend!

immediately. She was very accomadating because more of my family came than I had previously expected (4 versus 1 like I had told them). I had tried on a dress at a different shop that I fell in love with but wasn't ready to say yes to yet. I showed her a picture of it and she immediately knew what it was and told me they had it. Sure enough, she comes back with the dress in her hand. She pulled a couple of dresses just based on what I had already picked out for myself and everything was beautiful. When I tried on the dress again that I had previously tried on, I knew it was the one. Michelle brought me out to the big mirror, put a veil on me, and everyone was in tears. However, she never once rushed me to make a decision and wanted to be 1000% sure I knew it was the one. I could not be happier with my decision and I will definitely be recommending Charme Bridal and Michelle to everyone I know. Thank you.

er program for a small fee that went towards the purchase of my dress. This particular designer is only available at 2 locations in Georgia. Charme completely met my expectations and made sure I had an enjoyable experience. My consultant was Vicki and she was WONDERFUL! I ended up purchasing my gown, belt, and veil and I could not be more satisfied with my appointment at Charme! They really made the process seamless and totally worth the LONG drive to get there!

appointment 3 weeks in advance and my appointment was the first of the day). The attendant didn't ask what types of dresses I was interested in - she just told me to go pick dresses I wanted to try. They were not consultants by any means and did not help me in anyway. Needless to say, I left there empty handed, extremely upset, and my enthusiasm for finding the perfect dress was gone.

try on the same two dresses over and over while I made my decision and didn’t get annoyed or flustered. Amy in particular was amazing and made the whole process so fun and enjoyable.

ience and we loved working with them!

rme!

consultant was really helpful and let me pick out lots of dresses. They had a trunk show of Maggie Sottero dresses, so I got a really good deal on my dress as well. They have a wide selection of beautiful dresses with great designers, and a large clearance section as well. I absolutely loved it, but the only negative thing I would mention is that it is definitely not the small, elegant boutique feel. After I ordered my dress, they were very timely in letting me know when my dress came in and helping to make sure I got everything I needed. They also helped one of my bridesmaids find her perfect dress that fit my color scheme.

unique. Tori listened to me throughout the appointment, and later, she pulled out something she thought I would like. It ended being my dress!! I'm so excited, and I'm so thankful for her willingness to step out, and also how kindly she treated me and my family. We thoroughly enjoyed our experience!

to one of the first dresses I tried on. I highly recommend!

bridesmaids since only one of them technically lived in town. Maggie, the seamstress, is so great!!

feel so comfortable. I wouldn't have found my dress without her help! I went to another shop after and had a terrible experience so I knew I wanted to go back to Charme and purchase my dress. HIGHLY RECOMMEND!!

ering my veil to get it right. Hardly any apology and I had to pay more because the salesperson wrote it down wrong. I opted to have my dress altered else where because I felt like something would go wrong. All was well in the end.

considering and even though I told them I the exact style I wanted they kept pushing to me purchase a dress that was not at all a design I liked. The lady we worked with rolled her eyes at me multiple times and kept checking her watch which was so rude. I actually found my perfect dress here but refuse to purchase it from this location because I do not want to give my business to such a terrible store. I went on a search to find the same dress and actually found another bridal shop (Affordable Bridal) that carried the same dress for $300 less.

visual side by side to see myself in each dress next to each other.

in January. I received great service and my consultant really worked with me when finding my dress. Once I purchased my dress the level of customer service I received remained the same. I did alterations with Charme and my dress came out looking better than I could even imagine. Also, my bridesmaids, my mother and my now mother in law bought there dresses and did alterations here and they were all beyond pleased. My groomsmen also rented their tuxes here! Charme is a "one-stop-shop" for any of your wedding attire. I couldn't be more pleased to have been a Charme customer.

button and I loved working with her. It wasn't until I went to pick up the dress after it arrived that I was disappointed. I called and made an appointment to pick up the dress after work one evening. When I was almost there I got a call from someone at the store saying they weren't sure I would be able to pick up the dress that evening or not. I said well I'm already on my way so I would like to try to get it tonight and she sounded a little perturbed but said it was fine if I came. I chalked it up to the fact that they must be busy and had overbooked. Well I arrive at the shop at my appointment time and there wasn't a soul in there except for the workers. It took me about 5 minutes to try on my dress and get it back on the hanger and leave with it so I'm not sure why they didn't want me to come that particular evening. Maybe they were trying to close up early. Anyhow, the whole situation kind of left a bad taste in my mouth, but if I could have worked with the young lady who helped me pick out the dress when I went to pick it up then it would have been a better experience. It was the older staff women who weren't as friendly.

ng me pick out dresses that she thought I would like and that would look amazing on me. I can't thank her enough for helping me Say Yes to the Dress and saving so much time searching elsewhere!!! Not to mention she helped me find a dress that was $1099 but looked like it cost WAY MORE!! I felt like an absolute princess in my dress. Another plus is that since it's in Buford the sales tax is only 6% rather than the 8% you would pay at many of the popular bridal shops in Atlanta. Every bit helps!

they found the perfect dress for me- it ended up being my dream dress! She had actually listened to my requests and knew exactly what I wanted! The fitting process was also seamless! The seamstress was such a professional. I would highly recommend charme bridal to anyone!

d to help me feel beautiful. Thank you ladies for everything!

bout what I liked and what I didn't, and was overall very helpful. My biggest complaint was the alterations situation. I didn't love that they only had a woman that they hire out to do alterations in the shop. I don't know if this is common or not, but it would have been nicer if they had an on-site full-time alterations person. I say this for 2 reasons. First, the alterations person was NOT there when I picked up my dress so I had to guess on which parts would be best to be altered. Second, when I got a confirmation call (the first time) that's simply all that is was: a confirmation. For second confirmation (same day, someone never wrote down that I confirmed so it was otherwise annoying that they called twice within hours to confirm) the woman told me that I would have to pay cash or check UPFRONT for alterations. Not a big deal, but I was never told until that time. It was just frustrating that I scheduled the appointment and wasn't told until they confirmed my appt. TWICE for them to tell me this. With that said, though, I was happy with my dress and all my alterations.

but other than that everything was handled well.

ss. I loved my dress as well as my bridesmaids dresses!

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g like the sample. It was much larger and would have required extensive alterations so I just purchased another dress at another store. The owner was unwilling to do anything to make it right and said she thought I had lost weight, which I had not. The nightmare continued with the bridesmaid dresses alterations. The bra cups were put in incorrectly and had to all be moved. The quality of the work was awful with the hems being uneven and showing through the fabric. Keep in mind that the store is not responsible for any alterations that are done because they contract out all of their work. We were refunded money for some of the alterations that we had to have redone in other states as the bridesmaides were not from this area. At this point we would have gotten the tuxes from another location but they already had our deposits that were nonrefundable. This went fairly well but a few of the pants were not the right length. I would have nothing altered at this store and even if you get a dress that is reasonably priced the alterations required wil cost as much as the dress. You almost feel like it is a set up. I feel very strongly that in the end the store should be responsible for alterations that are done by person that they recommend.

ime I walked in I knewI would be taken care of!

ervice was great as well. From the moment I came in, they treated me as if I was the only customer. They just recently moved into a larger location with separate spaces for prom and bridal making even more of a focus on the bridal part. I recommend this shop to anyone!

lady took my measurements and ordered what I thought was going to fit well. When it came in it did NOT fit at all! She said it needed to be altered, but even a seamstress said the dress was too far beyond altering. Needless to say she wouldn't let me exchange it or give me my money back. The dress was going to have to be completely re-made. So, I went somewhere else. If I could give this 0 stars, I would!

t was breathtaking it had a ton of beadwork and a lot of detail about the dress! They also had a huge selection of shoes, that you can get died ANY color you want I also got my shoes here! The bridesmaids dress selection there is second to none! Any the price wasn't bad either less than $130 and they give you 10% off bridesmaid dresses if you bought your wedding dress there! great deal for your girls! And they also had tux rentals!!! Seriously it was a one stop shop!! They had the best tux prices in town and believe me I shopped around!! I just love their service too! They treat you like your apart of your family!! They get excited when you get excited and tear up when you do! They are great and truly made dress shopping an ease! They also have all the hair pieces and vales you could ever want to choose from! They are a 10 out of 10 in my book!!

my DREAM GOWN for a very reasonable price. I was VERY pleased with my decision to purchase my dress here.

te, which is what I loved. They were extremely prompt on getting my alterations done and I never had to re-do anything. Highly recommend going to take a look at Charme

d to wait a good bit to get a chance to stand on the podium and check out my dress on me! Then I felt rushed off! I loved the staff there. I just think they need to make it bigger please.