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- Woman-owned Business
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4.1
out of 5.017 reviews
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As MOB, I can tell you Denise and her team went above and beyond through the whole process. She created a beautiful, stress-free event for my daughter and new son-in-law. Wonderful advice for things we never would have thought of, too! We were so glad she was there to look out for the bride and groom like they were her own children getting married!
The food was delicious, too!
We love Denise!
I wish I could give Chattown catering a 5 star review,
The bartenders they provided for day of service did not know how to make the speciality cocktails we asked, even after providing the exact recipe. We originally were going to go with a different bartending company, as Chatttown’s was a few hundred dollars more expensive, however Denise spoke negatively of the company I was originally going with and assured me her team was 5 stars and would deliver, so I went with them. However, the service we received is far from 5 stars.
We had hundreds of Dollars of wasted liquor and garnishes because their bartenders could not make the drinks we had picked, and agreed upon prior to wedding day. They were putting whiskey in an aperol spritz, and using sprite instead of soda water in drinks. I provided 2 huge containers of agave nectar, 8 bottles of soda water- which recipes called for- neither bottles were opened. They stated they couldn’t find any of the items, when later they found them in their other bar set up- so instead of asking me or quite frankly anyone on site to help so that things would be done CORRECTLY, they just winged it.
After stating my frustrations with the service we were provided day of, they said that I should have said something during service on my wedding day and that it wasn’t their fault since I didn’t say anything other than the one time I sent my drink back.
As the bride, you should NOT have to chase down bartenders that you are paying alot of money for to make sure they are making a drink correctly. You pay all of this money so that day of you are relaxed and have no worries. However, I was told that I should have taken time out of my wedding day to correct their errors. They also tried to blame it on my wedding planner that she should have said something. Extremely unprofessional.
Not to mention, the Sunday after our wedding, we realized all of the leftover food was left sitting outside and completely ruined. They also tried to blame my wedding planner saying it was her job, and not theirs to take care of the remaining food. The food was decent, the bakery they recommended was amazing. However, the costumer I received after the wedding was extremely disappointing. I spoke with Denise and she was apologetic originally stating she would refund the bar tab and remake the food that went spoiled, only to be called 2 weeks later after returning from our honeymoon and her and Shania blame me and my wedding coordinator saying that it was our faults for Chattown caterings a short comings.
Do not recommend Chatt town catering or their bartending services. Makes me very sad to write this review, however the owner, Denise, has chosen not to respond to my text message and will no longer provide me with the compensation she originally agreed upon.
Denise and her team at Chattown Catering are so amazing! She was incredibly easy to work with and the menu was fantastic. They had about a 40 minute drive to the wedding venue, but the food was so fresh it tasted like they made it on site! We had macaroni bites and Caprese salad skewers as passed appetizers, and salad, green beans, scalloped potatoes, and parmesan chicken for dinner. Everything tasted amazing. Guests went back for seconds and thirds of everything. My uncle who doesn’t eat chicken even ate some and said it was the best he’s ever had! The catering and wait staff were also incredibly nice and attentive. They kept the tables clean and guests happy. We also used Chattown Catering for our bar tending services. The bartenders were very amiable and I enjoyed chatting with them immensely. They also moved the wedding cake from the fridge to the reception area after the ceremony. They went over and above with their services. I’m so happy we used them as caterers for our wedding!
Delicious food, perfect presentation, and amazing staff! Our wedding was perfect!
I just had a wedding last weekend that was catered by Chattown and I literally couldn't have asked for better service. Denise, one of the owners, was very quick to respond to any emails and was very informative and helpful during the entire process. The food tastes like it came straight from mama's kitchen and was absolutely delicious and received many compliments throughout the evening by the guests. The staff that showed up to the venue were perfect and very helpful without feeling intrusive or in the way. Chattown also offers other services such as wedding planning and coordinating services for those who need it. We ended up going with a wedding coordinator, El Taylor, who was more than amazing. The weeks leading up to the wedding were stressful but every time my wife and I talked to her, we always breathed a sigh of relief and felt that she had it under control for us. She made the entire wedding night go by flawlessly without ever having to worry once. I can't recommend her enough! And the same with Chattown as a whole. Friendly, informative, and responsive and great home cooked (never frozen) food. Absolute 10 out of 10.
Denise with Chattown Catering was amazing to work with. She was helpful and knowledgeable and the food was amazing! Not only does she do catering, she does coordinating as well. She really stepped up in a big way, went above and beyond for our couple, and made sure their day was amazing! I look forward to working with her again in the future!
Denise and Elle are amazing! My wedding went so smoothly (and it even rained). The food was delicious and the decorations/flowers were just what I had imagined. I can not say enough about them. A true God send with how this year has been.
48 minutes ago
Was very disappointed with the flowers and ceremony decorations. What I think is unprofessional is that my critical review on their Facebook page was hidden or deleted. So how many other negative reviews are not visible to those considering this company?
Food and flowers/decor was very disappointing. Cake was way too small and only half of our guests got some. Not worth the money spent.
Denise, the owner, was amazing through the entire wedding planning process! We used her for Wedding Coordinating, Food, Flowers, and Decor - which was awesome so that I didn’t have 9 billion vendors to contact. She was phenomenal! The food was truly outstanding. As our wedding was in January, we had a custom menu that consisted of a soup bar, sandwiches, along with hors d'oeuvres, and we also had an apple cider/coffee bar. I had guests commenting on how amazing the food was for months after the wedding! It was truly everything I had dreamed of my wedding being, thanks to Denise and her pro team. She listens to what the bride and groom wants, and completely understands that most people have no clue what they’re doing - so she is helpful and informative in every way. If she herself did not have something we wanted for our wedding, she knows someone who did and worked with them. We did not have to worry about any wedding tasks the weekend of. My family and a few guests said repeatedly throughout the wedding (and after), “Denise was AMAZING!” I could not recommend Chattown Catering enough!
Chattown Catering is great! The staff is very dependable, responsible, and professional throughout the entire wedding process (leading up to the wedding, during the wedding, and after the wedding). Denise is experienced in the wedding industry and I am grateful to have had the pleasure of working alongside her. I highly recommend this catering team!! :)
Denise is an amazing lady! She did planning, catering, decor/flowers, & basically wore all the hats for my wedding. She was patient, kind, and became a true friend throughout the wedding planning process. She made delicious food, had a professional staff, handled so many last minute things that would have been overwhelming as the bride, & she made everything go seamlessly so I could enjoy my day. I cannot recommend her enough. If you need a caterer or any services for a wedding or upcoming event, she’s amazing & I highly recommend. She is organized, thorough, and you won’t be disappointed.
If you're look for killer food, look no further! Denise and her team has got it going on! I have had the pleasure to work with her a couple times now and I always leave full and happy. Highly recommend.
A lot of caterers can make great food, but what makes a caterer exceptional is customer service. Chattown Catering is certainly not exceptional. Wedding planning is stressful enough without having to repeatedly remind vendors of details outlined in a contract and specifics agreed on through email.
Did Chattown Catering almost overcharge us by $1,200? Yes. Did we have to remind them over and over of the agreed on price per plate and tableware details? Yes. And did we do our best to keep track of all the emails, despite their inability to keep conversations in the same thread. Yes. But through all of this, we still thought highly of them.
As frustrating as that would be to any couple planning a wedding, it was their mismanagement of our floral order that compels us to write a review. Chattown Catering graciously offered to connect us with a wholesale florist. They said we could place our order through them and pick it up from the florist the day before our wedding. So that’s what we did. And although we had to triple confirm the order, we were thankful. That was until we went to pick it up. Chattown Catering, no surprise, had sent the florist the wrong order. And that would be fine, but many of the flowers we ordered were not available.
Thanks to the creativity of our bridesmaids and my wife, we improvised. And yes, the resulting arrangements were still beautiful. But our frustration grew further when we realized the difference between the quote Chattown Catering had given us for part of our order and the actual cost. 366.7%. When we contacted Chattown Catering about making this right, they told us that they “owed us nothing.”
We haven’t and won’t let the unprofessionalism Chattown Catering cloud our wedding day. It was wonderful. But wedding planners beware. I’m confident Chattown Catering will respond denying all these facts. I’m more than happy to share emails with any couples on the search for a caterer. Best of luck!
I knew finding a caterer for our wedding would more than likely be the most difficult, and expensive, vendor to nail down. After reading over plenty of reviews and numerous phone calls with vendors, Chattown Catering came recommended from a family friend that was using them for their wedding. After speaking with Denise, we were pleasantly surprised to find that not only would they be able to work with our budget, but that they would also be able to provide us with ice & coolers and a bartender, which was a big deal for us considering our venue did not have a kitchen. Denise and her team executed everything so well - we couldn’t have asked for anything better!
We hired Denise and her team to cater for our wedding, decorate our venue as well as coordinate the wedding day. Denise has been very responsive throughout the entire planning process and she provided us so much guidance on coordinating with vendors, setting up the timeline, setting up the budget for alcohol, and setting up a weather plan, etc. She also met with me in person multiple times to discuss the decorations, the menu, and the timeline, etc. She definitely went beyond our expectation of a day of coordinator! She is also very organized and detail-oriented and helped me coordinate a lot of the details during planning and throughout the wedding day. The wedding went very well with her coordination, the decorations were nice, and our guests enjoyed the wedding!
Denise and the entire Chattown Catering staff are absolutely wonderful! She went above and beyond on everything for my husband and I and we could not imagine our day without her. And, THE FOOD WAS DELICIOUS! My guests are still talking about tasty everything was at our reception. She made it a point to make sure we had a private room to eat and enjoy the food before the reception began and I am so thankful she designated this time to us. Denise truly bent over backwards to make our day absolutely perfect. We would recommend her a thousand times! Thank you!!!
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Chattanooga, TN
Chattown Catering
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