We choose Chef by Request for our wedding day after having 2 wonderful tastings with their former coordinator, Katie Merkle. We had a complex menu and Katie was pumped about it.
2 weeks before my wedding, I sat down with all of my vendors and... was told by Katie that she was leaving the company, and introduced me to the person replacing her, Amanda. I was nervous, as Amanda never formally introduced herself or reached out to me via email or phone to go over our complex menu. My wedding planner had reached out to her on my behalf and assured me, things would be just fine, as this is what Amanda had told her.
My husband and I had decided to do stations (NOT buffet), where staff would serve our guests. We had 3 stations--tacos, burgers and fish & chips. There were several items on our menu that were not there on our big day, or were wrong. For example, as one of our hors d'oeuvres, we had veggie quesadilla cones. I am vegetarian. They provided chicken quesadilla cones the day of, and luckily I caught it before eating it!
The number one item that was to be MY meal-that many of my guests were excited for-as they are also vegetarian or vegan-was the lentil tacos. The steak was there and the lentils were not. I asked a staff member, where are the lentils? And was lied to several times, told "they'll be out soon!" which I relayed to my guests asking where they were. The lentils never came. Our stations were not stations-they were set up as a buffet. Guests were left confused--which burgers are bean and which are beef? Items were to be labeled and served to them--nothing was labeled, and no one was there to serve.
The transition of our complex and EXPENSIVE menu was nothing short of unprofessional and unorganized. There were too many details missed or messed up. I was offered a $300 refund (what a joke! We spent well over 10K on our food!!). I wrote a lengthy email back, explaining my points, and was offered $770 total. Still completely unacceptable. Although overall the food was good-I did get feedback from several guests that the beef burgers were severely undercooked. One of my guests brought this to the attention of their staff and they said they'd take care of it-but never did. The fish and chips were not presented how they were promised to be presented per our itinerary. The chips that were served with the fish were stale by the time my guests got to them. I am still so disappointed by how this turned out. Our most expensive vendor of the night-and they were the only to totally blow it. Go figure. It looks like overall people are happy-and I believe it, as their food is great...but I do feel it's important to share both sides, and unfortunately our experience was a complete let down.