Overall, I was very happy with my wedding reception at Chestnut Ridge. The venue is elegant and scenic, the staff are helpful and friendly, and the food is exceptional. My guests h...ad the nicest things to say about the cocktail hour, reception, and the hotel stay. If I did it all over again I would still have my reception at Chestnut Ridge and would highly recommend them for a wedding venue or any other elegant formal event.
However, we had an outdoor cocktail hour and a collapsed tent, which was quite an eye sore, was not removed from the grounds or from the sight of my guests. Also, the wedding coordinator was not available in the morning for room set up, which caused some confusion.
Above all, the spa and salon was most upsetting. They sent me a letter to receive a complementary bridal hair pretrial. I was wrong to think that this meant the stylist would actually practice a style on my hair. Instead, one month before my wedding day, my MOH and I drove an hour to listen to the stylist's work history and the promises he made for my wedding day for nearly 3 hours. My hair was never actually done. The stylist assured me he would have plenty of time on my wedding day to undo my hair and try another style if I didn't like the first one. In addition to this, my MOH also had a pretrial appointment scheduled for the same time as mine (that was not complimentary), however, neither the stylist or the receptionist were aware of the appointment and didn't do her hair either! We were left very confused. On my wedding day, I told the stylist that I didn't like a part of how he had done my hair and he told me that there wasn't enough time to change it and that is just the way it is. There was nothing I could do. Had I known better, I would have gladly paid to have a REAL hair pretrial. Don't make the same mistake, it's worth it to pay the money for the peace of mind. At least my mother and my bridesmaids were happy with their hair stylists.