Cheyenne Mountain Colorado Springs, A Dolce Resort

e up to 3 weeks after following up multiple times via phone and email); our wedding planner actually had to go to the resort in-person and hunt down our contact to get our questions answered on multiple occasions. If you are someone who likes to plan in advance, don't use this venue. You will be stressed beyond belief trying to finalize details up to the day before your wedding. They also double booked our wedding date once so we had to move it, then again on the day-of by holding 2 weddings at the same time. We could hear the other couple saying their vows at the same time as us....Additionally, you will be nickel and dimed with a 20%+ service fee on nearly every charge. Finally, we've been billed 3 different times, 2 times with no itemization or explanation on why it wasn't included in the initial bill. When we sign a contract that says the final amount is due on the day-of the wedding, it's frustrating to be billed again and again a month later. The accommodations are subpar and the hotel is a shell of what it used to be. The rooms are old and dated, with an apart lack of consideration to renovate from the 1980s. There are plenty of gorgeous locations in the Springs that would have been a better option than having to deal with the quality of resort and staff. If I could do it again, I would not get married here.

an incredible day and the place was gorgeous. The presidential suite was absolutely stunning and a PERFECT place to get ready for the big day. We are SO happy we chose Cheyenne Mountain Resort and have received so many compliments on how wonderful the venue was.

d for our wedding was DELICIOUS, and many guests commented on the great food as well as the great service. The catering staff were friendly, helpful and professional! And again, the food was great. I saw some reviewers commented that they had difficulty getting around the campus, we did not have this problem. Bus was waiting for us, to take us down to the golf course for photos after the ceremony. Cons: It's a conference resort. Unless your event is outside the wedding season of April-October, you will not be the only wedding or big event happening that month. You may not even be the only wedding happening that day... We didn't have any problems in this regard, we worked with Bobbie and she was attentive and professional. She was also hands-on, and responsive on our wedding day. However, I know communication is not always the most responsive because of the number of other events that may be happening at any one time. If you are able to stay on top of things or have a coordinator taking care of details on the day (we used Ariana at Forever Yours Weddings with amazing results), I think the Cheyenne Mountain Resort is a lovely wedding location! Note: I also know they have changed event coordinators since mid-2019, so negative reviews from prior to May 2019 may no longer apply.

r it is frustrating when it take two+ weeks and then you have to reach out again just to make sure they respond. Our guests had a number of issues with their rooms from rat feces on balconies, dirty showers, non-working irons (almost every room) non-working AC, door locks malfunctioning and overall dissatisfaction for the price. The promised "Executive Suite" was a normal room with a couch that wasn't even mountain facing. It was also not even ready before a 5 o'clock ceremony. As the groom, I needed a nice room to get ready in and they failed at that. We did get conference room with a few mirrors. The bridal suite had temperatures well into the 80's which caused makeup and hair to have to be redone more than once. Then came the pictures. We were promised a bus to take you around the resort so we were not forced to walk up hills and around the resort. We requested a bus numerous times with none showing up. Bridal party was forced to walk down to the golf course on their own. When bus was called to take them back, it again was a no show. This caused us to be backed up 15-20 minutes. After the ceremony the bus was once again needed to take full party pictures. We waited for 20 minutes for the driver who conveniently left. Again, forcing us behind on the schedule. They then badgered us that we were behind. While finishing up pictures, the head catering manager began yelling at guests and getting into peoples faces about "his food" and "his show" getting messed up. If this wasn't bad enough, when we arrived back for the reception, the room was again in the 80's and very uncomfortable. We were told the AC was on full and there was nothing they could do about it. During the dinner, our photographers overheard the servers bad mouthing guests blatantly. When superiors were made aware of it, they seemed appalled but took no action. While checking out, we asked who we should speak to to resolve the issues and were given the card of the managing director. He refused to respond to any email and passed it along. The manager that did respond then blamed the elderly mother of the bride and bridal party for walking and not waiting on the buses that never showed up. He also defended his servers and said they did nothing wrong. It has been three weeks with no resolution from them. This is the last thing I thought I would have to deal with from a "RESORT". It was quite embarrassing when our guests described the condition of rooms, and for most people who traveled 1,000+ with us from Chicago, it was a complete waste of money. Do yourself a favor and find somewhere else. The views can be found elsewhere for the same money. Find a venue that wants to make sure they go above and beyond. All our other vendors in Colorado were wonderful. We in fact loved every aspect of our wedding that was not controlled by Cheyenne Mountain Resort.

esort as our venue. While the resort was trying to fill his position, communication was lacking. We had several items outstanding we'd discussed with the previous catering manager and it was very difficult to get a response. We also had a fairly large payment due at the end of 2014, and we tried to communicate regarding making the payment, and received no response until a week or two into January 2015. That being said, once we began communicating with their new wedding/event coordinator, Hileigh, things began moving much more smoothly. I cannot say enough about Hileigh. She was great in the weeks leading up to our wedding (since we came in from out of state), and worked with us when our guest count was significantly less than we had expected. She made sure the rehearsal went smoothly. Our wedding ceremony and reception were amazing. They wouldn't have turned out the way they did without Hileigh's hard work.

I was extremely happy I choose the Cheyenne Mountain Resort as my wedding venue.

d and I like royalty and handled everything perfectly. The views were spectacular and the facilities and staff are amazing. If I could get married all over again I would still have it at Cheyenne Mountain Resort!

we were sold. We looked at several other venues after, and they could not compare to what you get when having your wedding and/or reception at Cheyenne Mountain Resort. That is just the beginning. We really could write pages of what John did for us. For an entire year he was on top of every email, and phone call we sent him. Often times this included us as the bride/groom, as well as the mother and father of the bride contacting him with their own questions at the same time. John covered every detail of the evening, down to a separate plate for a picky eater in our party. When you book your wedding here, you must reserve the Presidential Suite. During cocktail hour, this was a great location for the wedding party to relax, as well as large enough to take people back for an after party when the reception is over!

aspects of the wedding and reception for us. Travis Blaney (Director of Food and Beverage Dept) was the first one we talked to and he set us up with John Kerr, Wedding Extraordinaire!!! From there we had gone over the basics. Since we had booked it so early we had time to throw different ideas and guest numbers at him before the big day. We also had a tasting where all of the food was PHENOMINAL! We both had a really hard time choosing. (I do suggest trying the mini beef wellingtons as one of the Hors D’ Oeuvres, one of my absolute favorites.) The tasting was seet up so elegantly, even with champagne to toast and celebrate the occasion, ending with chocolate covered strawberries. The entire year went by so fast the when it came down to crunch time, I was stressing about too many RSVP's and John just kept me calm and just worked it out for us. Come the day of, Ashley (part of the team at the resort) helped John pull of an AMAZING outdoor ceremony. The weather held out for our fall wedding and it was flawless. After the ceremony the cocktail hour rocked and there were many smiling guests. The reception we decided on buffet instead of plated, and it did NOT dissappoint. The chefs did an amazing job preparing everything and we have had nothing but rave reviews, even to this day a few weeks later. The service there is unparralleled. Every single person working the event from the bottom up took pride in every aspect of their job, making sure that everyone was happy, and transitioning into every moment seamlessly. Not only will I tell everyone how amazing the venue is, but I will never stop raving about the staff. They truly care about their service and it shows. Every one of them has a place in my heart for making my most important day their most important day at the time. Those are the kinds of memories I will keep for a lifetime, to share with my babies and their babies. The price was well worth everything we got! It is hard to put a price on the service itself, as they are above all measure. The food, the options, the views, the rooms, the staff. I highly recommend this venue, and will stand by their work as a customer. I will continue to give the report my patronage.

ing so I depended on him so much! I asked hundred’s of questions and he always answered them quickly and even sent me several pictures since I couldn’t always be there in person to see things for myself. Everything went very smoothly for the ceremony and reception. The ceremony was help on a terrace with the mountain in the background and had such a breathtaking view. The reception room was gorgeous and perfect for the small wedding of 50 guests that we had, we really enjoyed the attached terrace when we needed a break from the dancing! The staff that worked the event was helpful and friendly and even joined in on some of the fun. The food was outstanding and the atmosphere relaxed – even the bride and groom had time to eat! I can’t tell you how many of our guest told me it was the “most fun they had ever had at a wedding”. I know they were telling the truth because it was true for me also. I cannot thank the Cheyenne Mountain Resort and staff enough for hosting a great wedding. I would recommend them to anyone who is looking for a beautiful venue for their wedding.

for all the decisions I had to make and John made it all so easy! Then on the day, everything ran seamlessly!!! From getting ready in the morning to the ceremony and reception. The food was amazing too and we actually had time to eat!!! John Kerr was so unbelievably amazing and so was all of the staff!!! It exceeded my expectations as a bride and ALL of my guests had the most amazing time! I've heard nothing but good things! So thank you , thank you, thank you Cheyenne Mountain and I recommend it to anyone who wants a stress free wedding!

y such a breeze. He took care of everything you could think of.

ouldn't help me get my food from the buffet. She wouldn't open the turrets and I had to lean far over to get the food in order to not get any on my dress. She stood there and did nothing. Our DJ ended up helping me, which was not his job at all. Other than that, the rest of the servers were fantastic, and the food was the best food I've ever eaten.

ng the bride calm and informed on as to what was going on... The bride and groom had disaster of a cake/flower lady (The Couture Cupcake Co.-DO NOT USE) and the resort was on top of trying to get a hold of her all day after nothing had been delivered. They also after the lady didn't deliver the centerpieces, quickly put together some candle centerpieces they had in the back together and got them on the tables for the reception. They are also still working with her months later to help try and resolve the above issues! This company is amazing and I would recommend using them for any event!!

because of pending construction but the staff stood behind us and made it happen! It was beautiful and we had so many positive comments on scenery from the ceremony! For the reception, we were able to reserve the rooms with a gorgeous full-wall window view again of the mountains in the background. The menu was full of options, and we chose to do a buffet with a pasta saute action station. We have heard so many positive comments about how amazing the food was, and we couldn't agree more! The wait staff and bartenders were so kind and made the perfect addition to reception. The atmosphere was just perfect. The event coordinator was so helpful and set up a suite for the guys to get ready in and the girls had a separate room as well. They did a great job setting up both the chairs/settings for the ceremony and also the reception room. When one of our vendors failed to deliver on time and failed to deliver our centerpieces, the staff was able to supply us with centerpieces - not one of the guests knew what was happening. I would absolutely recommend Cheyenne Mountain Resort for any wedding or reception. They have a variety of ceremony sites as well as reception rooms. Knowing you have a venue where you know the staff will fully take care of you was a huge comfort for such a big day in your life!!

also excellent, and our package provided us with a great variety of courses to choose from.;1. The room block booking process was completely botched. We were not informed when the block was filled, as promised, and then the hotel filled up and some of our guests were shut out of staying there. 2. The resort neglected to tell us that the pastry chef left the hotel, and was later 'contracted' to create our cake. The cake he created was completely different from what we had agreed to in writing. The resort gave us a partial refund of the cake's cost, but we will never get that cake cutting moment back. 3. The set up staff the morning of our ceremony incorrectly placed our chairs (wrong number of seats in each row), and we had to make staff come back to fix them before the ceremony. Altogether, it was a beautiful place and we still had a wonderful wedding day, but it took much too much of our attention to keep them in line.