Chic Occasion

were great company and kept us laughing all morning. They got in and out pretty quickly and I loved my hair and makeup. The only reason I did not give 5 stars is because communication was a little difficult. Other than that I would recommend again!

s correspondence last I still have no refund.

n time and were responsive to any questions and concerns we had. Great pricing and our hair & makeup lasted throughout the entire evening! The coordinator helped us be sure our artists knew what we wanted and everyone looked great. Couldn't have asked for a more pleasant experience.

the second showed up and surprised us by saying she could only stay for a couple of hours because she had to go to work, and the third stayed the entire time and unfortunately had to fix all the mistakes the second woman made. Because we didn’t have enough artists, not all of my bridesmaids were able to get their hair and make up done…we still haven’t been refunded after we asked for a portion of our money back for services not completed. We were charged an extra $700 a couple of weeks after paying the full amount due and the owner and management haven’t responded to my multiple emails and phone calls asking for a refund. We had to dispute the extra charge through our bank, but no one is taking responsibility for the error or lack of communication.

David, that a refund would be issued in 14 business days but still have not received my money back. His emails are short and useless or nonexistent at all. The only reason I booked with Chic Occasions to begin with is because I was getting married so far away from the DFW area. Do yourself a favor and stay far away from this company!

er, the day of the event, the second scheduled artist cancelled, and the main artist showed up a bit late. They sent a replacement who could not stay long enough to get her part of the wedding party ready. It was an absolute cluster of rushing around at the last minute. Thank goodness our main artist, Angela was calm and professional throughout the entire ordeal. She was a champ! To make matters even worse, they charged us an extra payment that has yet to be addressed. The booking agent has tried numerous times to contact the owner/office, and 8 days later, we still have not been issued a credit, or even had a courtesy call about the extra charge ($700). We also asked for a discount, as all of our services were not performed due to the scheduling and cancelling of the makeup artist. We will not be recommending this service to anyone.

ssues. The stylists who came did an amazing job! We all looked great and everything lasted all night. The whole experience was great.

, and tip. Communication from the coordinator was great and the stylist was very nice. She showed up early (about 40 minutes) which was great, but I felt very pressured to start early which I wasn’t ready for so it made me feel very rushed. I explained what I wanted and she did not listen and gave me a style that I didn’t want. I expressed concerns multiple times and she said it would look good when done. I was uncomfortable having her redo it but we wound up doing that. Before she finished, the curls had already fallen flat on one side so my MOH had to recurl as soon as the stylist left. Makeup looked great but I did have to ask multiple times for her to fix the caking under my eyes. Overall, I got the look I wanted eventually but it was definitely not a smooth experience and I wouldn’t use Chic Occasion again because you don’t get to know anything about your stylist or talk to them up front.

s 35 minutes late, she did a fantastic job. However, that was supposed to be my trial for my wedding day and turned out she was already double booked. I only found this out because I directly texted the artist. The company would not email me back. Lastly, when I messaged the manager about it, he was very rude in the email and refused to give me a refund of my 500$ deposit. I had to find another makeup artist and get a trial before, all in a week and a half. I would stay away.

to make my bridal party look smashing. Frances is a genius with colors and was able to mix and color match all of my bridesmaids and my mom the day of to perfection. Rachel was my point of contact person during the wedding and she was really helpful with coordinating both artists and ensuring that my vision was met. If you are going to use extension during your wedding, I recommend "Belami Hair".

til she was totally done, and by that time it was too late. The contour was amazing, but the rest was horrifying. Had she asked me any questions, I would have told her to do the opposite of what she did. I will be finding another makeup artist for my wedding day.

All my vendors were amazing; Chic Occasion made sure we were ready on time and looked great!

any texts or emails I sent through the whole process and accommodated a last minute addition I had.

d some contour. They travelled to me in Marfa, Texas and my sister is using them for her upcoming Wedding in Oklahoma City. I appreciate my artists being so accommodating & easy to work with.

ned out! Rachel was easy to book with and my artists: Kelsie and Stephanie were amazing and made sure my bridesmaids and I looked perfect!

nd the team was quick to respond whenever I reached out with questions or requested updates. The hair & make up stylists were super efficient and on time - we even had extra time for photos because they were able to execute the perfect looks ahead of schedule. They went over to the hotel and helped my mother-in-law and a few other family members get ready afterwards and met us at the venue for touch ups to be sure all of us looked beautiful all night long! Absolutely LOVED my experience and would definitely recommend them to other brides looking for a glam team!

not recommend ever ever. I feel so terrible for my sweet bride!

re at 3. Or 315. Or 330. We called and called the listed number and left messages. No one ever called, even through close of business today. Unacceptable. A day that should have been fun and exciting was disappointing and anxiety ridden. Being a bride right now is hard enough without this ridiculous behavior on the part of Chic Occassion. Less than 1 star would be more appropriate.

hed all of my companies very thoroughly and compared prices among each. This company appeared to have good reviews, reasonable prices, and was able to provide the most stylists out of any company I spoke with. I had 10 girls getting hair and makeup services done for my wedding day with a very tight timeline, and the owner of the company told me that we would get six stylists out to the venue on our wedding day to complete the services on time. We both signed the contract stating six artists would be sent out to my venue and I went about my planning, excited to have another vendor checked off my list. Shortly before my wedding day, I got a call from Sandra stating that we would be receiving four artists on the day of my wedding. I told her that we would accept that, as the contract stated we would have six and that was how many we needed to complete all services on time. She proceeded to argue with me, stating that she does this every day and knows how many artists I need for the amount of services I was having and that she had five other weddings booked for my wedding day so they wouldn't be able to accommodate sending out six artist. By the end of the conversation, I was in tears. No bride wants to have a contract broken shortly before the big day and be told that a vendor has overbooked so the contract can't be fulfilled. It makes you feel like your wedding isn't important, and for the amount of money we were paying for all of these services, the customer service should've been incredible. I quickly called my wedding planner, who stated this was unacceptable, and then called the owner of the company. The owner, David, reassured me that six artist would in fact be sent out on my day and that this would be communicated to Sandra. On the wedding day, four artists showed up to my venue. Two of them brought assistants, but these girls did NOT do any hair and makeup services, they simply handed some artists their brushes and sat on the floor, mostly doing nothing (we have pictures). I was livid, as I knew my girls and I would not all be ready on time with only four artists. Being on time is the last thing a bride wants to have to worry about on her wedding day. We called the owner and he stated that he would refund us part of the money, but that did not compensate for the fact that we were not ready on time and had to push everything back. I did get a partial refund, but that was hardly any consolation after all the added stress this company caused me and the unfulfilled promises. Keeping promises goes FAR in the wedding business, and I feel obligated to let every bride know that you will most likely not get what you pay for if you book this company. This is a shame, because the actual hair and makeup services were pretty good, but the customer service was so horrendous and Sandra was one of the rudest people I've ever spoken with. This company needs to retrain their representatives and learn how to stick to contracts if they want to have any really future. Brides, please do yourself a favor and book hair and makeup services with someone else.

ourse stressful at points, but thankfully the makeup and hair process wasn't. Def recommend

es to the timing of the wedding a couple days prior, but Chic was very accommodating, and they did a wonderful job on all of the bridal party's makeup!

during bridal portraits . The stylist arrived very late, she carried her make up in a broken cardboard shoe box. Her makeup was not professional. It was makeup that could have been purchased at a discount store. When her makeup was complete and she left I had her mother take pictures of my wife's hair and makeup. Her face was orange and her eye lids had black eye shadow. It was truly terrible. She scrubbed her face and did her best to do her make up again and tried to comb through her hair. She had bridal portraits done but hated her hair so much that she had to have them done a second time. We spoke to Sandra from Chic Occasion after the trial to let her know the experience. We very nicely told her that though the stylist was very nice, she needed some additional training before sending her to a bride who will be paying hundreds of dollars for a service. She apologized and said that she would send someone for a second trial run. We scheduled a second trial and she did a good job. . we told Chic Occasion that we were happy with that trial and would like to move forward with this stylist for the wedding day. The day of the wedding we had the wedding party with my wife in a hotel suite and someone showed up at the door that we didn't know. She introduced herself as the hair and makeup stylist. We thought that possibly she was an additional stylist to assist the one we hired . We asked her to come in and called Chic Occasion. They did not answer the phone. I texted a number that I had used previously.. no answer.We had our families calling them nonstop and no one was able to reach them. asked her if she knew when the second stylist was to arrive and she said that she was the only person. Our wedding party was not prepared to do their own makeup- did not bring the supplies so we had no choice but to move forward. We let this stylist start working on the wedding party. We had paid for my wife and 4 other people to have hair and makeup. Forty Five minutes before my wife needed to leave for the wedding, she had 2 of her friends do her hair and make up for me. The stylist still had one more bridesmaid and the flower girl to style. She wasn't doing a terrible job but she wasn't doing a great job either. Her time management was terrible as well. Knowing that she had a bride and 4 other people to do, she took over an hour on the first person. After the wedding, I contacted Chic Occasion to let them know that i was not happy that they sent someone different than we had hired for the wedding,she didn't do a great job, my wife did not get her hair and makeup done at all.. and she was the BRIDE.. I told her that since she did not get services at all, I wanted the portion refunded for her hair and makeup and I wanted to know what she was going to do about the rest of the wedding party. Her only reply was "Thank you for the feedback, I'll take that into consideration in the future". She has not refunded the money for a service that we did not receive. We have told all of the other vendors (wedding planner, photographer, florist etc) not to recommend Chic Occasion. They all recommend each other for weddings and I do not want another bride to have to endure that. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY