Chicago Cloud 9 Limousine

off our celebrating. The only hiccup with Cloud9 was that we chose to pay for our driver on the day of the wedding. I didn't think it would be a hassle since my card was on file and we had the card available as we got on the bus. Our driver ran our card and told me it wasn't working, had us run another card and that one didn't work either. He proceeded to want us to try another card but that was just ridiculous cause it wasn't our cards it was his system. He ended up calling the office and they were able to charge the card we had on file but it was a big hassle and honestly quite inconvenient the day of our wedding. My husband was pretty upset with how clueless our driver seemed with the situation but all ended up working out and the transportation provided was exactly what we needed. I'd recommend trying to pay either in cash or ahead of time if you're able to just to avoid any issues on the day of your event.

ce. The limo for both pick-ups was clean and comfortable, the drivers were prompt and helpful with our bags, and we arrived at our destinations in excellent time. I would definitely recommend Cloud9's services!

e dreamed of and more. I sincerely recommend them to anyone looking for transportation!

h was very friendly. Our trolley was brand new, super clean, and absolutely adorable. Our driver was right on time, and extremely friendly and accommodating. He navigated the city streets like a champ and took tons of stop requests from our photographer. It was also very easy to take over the aux, so a member of our wedding party surprised my husband and I by playing Chapel of Love when we were last to get back on the trolley after our final stop before the Ceremony - it ended up being my favorite memory of the whole day! I’d highly recommend booking a trolley from Cloud 9 for your wedding day, it was a great decision for us!

our drivers 24 hours in advance of our big day. So we go through the day before our wedding and I don't hear from my contact so I reach out to them midway through the day to see when I could expect the contact information for the drivers. Only now my contact told me that they do not share contact information out for drivers. I explained that this is not what he had told me less than a week earlier and pushed for the contact information so we could have someone to reach out to in the morning. VERY RELUCTANTLY the contact agreed but then didn't get me driver information until very late Friday night. We gave our contacts explicit instructions to contact our day-of coordinator since we had cars coming for two different groups. Instead, both drivers kept calling and texting me and did not take direction to reach out to our coordinator instead. But here's the best part - the limo that was suppose to take the bride and the mother of the bride to mass was 45 minutes late! Due to a literal miracle they still someone made it through 30 minutes of Chicago traffic to the church on time but it made for a much much more stressful morning than it needed to be. Also our party bus driver ended up swearing at our photographer after she made a request of him and was chain smoking the entire day.

ld not have asked for more patience, help, and professionalism from our driver! He even helped us all load and unload the limo at each of our venues. The limo itself was awesome - we could connect to the speakers, had fun lights, water, and champagne! Thank you for helping us make our wedding day a success!

longer route than expected to get to our picture spot. However, they were really easy to book with, the bus was spacious + clean and they allowed food and beverages on board, which was much appreciated! A solid choice if you’re in search of affordable transportation for your wedding day.

minor detail as the rest was perfect!

he downtown Chicago traffic. Also, Max who I booked everything with was wonderful to work with. Super quick replies and always so eager to help. The service was amazing through all the planning and during day of party bus. They will be the only company I will be contacting for a party bus or other car services that I need. Thank you!

ers (we used a different company) for the wedding guests were on time picking up guests. Even our photographers commented how great he was and said they'll recommend Cloud9 for future weddings.

it a no brainer.

commended.

our driver (Dustin) was nothing short of amazing. He was very punctual arriving at our first location, was very polite and friendly, and I felt very safe driving with him. Those things were things I very much was hoping for and expected. However, the best part was his understanding and flexibility when things happened that I did not expect! It started raining - so our outdoor location that he was en route to, was no longer an option for us - so he rerouted for us. And THEN, my dad missed the last shuttle from the hotel to the venue because of traffic, and he rerouted again to make sure he got my dad and others safely to the venue. I was incredibly thankful and impressed. I highly recommend this service and will be booking again the next time we need a limo service. Thank you for everything!

g all the hassle of planning a wedding during a pandemic, it was nice to know our transportation was one less thing to worry about!

so generous!! We had a 22 person party bus and I really loved the experience. The bluetooth was pretty simple to figure out and the setup for the bus was awesome. The bus was on time and ran so smoothly. We also added a shuttle service a few weeks before the wedding which worked out well too! We had a smaller party bus that arrived for the shuttle service and it was quick and easy to use. Their response time for emails was great and the phone calls I had with them were super quick and simple which was nice! I had a wonderful experience overall and I would definitely highly recommend this company for any of your transportation needs!

2 weeks ago (May 30 2021). We booked two party buses: a white 29 passenger and a black 26 passenger. The beginning of our day went great, drivers on time, bus clean, I was very excited to have yet another wonderful experience. After our ceremony the party buses transported our bridal party and parents to the reception. Again great experiences. However, immediately after the buses dropped us off they were supposed to begin shuttling our guests from the hotels to the reception. Instead one of our drivers decided to take a smoke break for about 20 minutes. Normally that wouldn’t bother me but due to him taking a break an entire bus full of my guests was late to the cocktail hour and reception. I did not say anything to Max or the driver, one because I was trying to enjoy my wedding but two because I figured ok minor setback no big deal. My problem was at the end of the night. We had two party buses because we knew we had a large guest count. The 29 passenger bus came to pick up our guests and overfilled the bus. If people had to wait I was totally fine paying extra for another hour if need be. I spoke to one of the drivers and mentioned that as well. As a result of overfilling the bus one of my guests fell and hit her head on the door. Luckily nothing serious occurred. The last bus was a 26 passenger black bus. We counted that there were 26 more people left, the remainder of our guests that were outside got into cars myself included. I was absolutely shocked to hear that one of the drivers told my husband there was not enough room for him on the bus. THE GROOM. My husband had to then WALK to where we were staying. I was so upset to hear this I called Max to discuss the night so that he may understand my frustration. I began the call by thanking him for his service that evening but that I was kind of upset with a few things. He acted shocked and angrily asked me what about the service I was unhappy with. I mentioned the things above to which he responded “Are you fucking kidding me?” He then told me my guests arrived at our reception late because they missed the pickup time. There was no set pickup time, the bus was to SHUTTLE our guests back and forth not pickup at specific times. I did not want to go back and forth with him about that because what I was truly upset about was my husband having to walk because he was told there was not enough room on the bus when we specifically counted 26 guests. To my absolute shock, Max responded with “How about I leave your guests in a field and charge you $200 for going over the time?” In my entire life I have never experienced such poor professionalism and downright disrespect from a business. I responded and said if he did that I was going to have to call the police. He then ended the call with telling me I was “fucking ridiculous” and he was going to charge me $200 and hung up. Immediately after the phone call my husband’s credit card was charged $200. I don’t even care about being charged the $200, I informed one of the drivers we would gladly pay extra for the time we had gone over. Our main priority & concern was getting our guests safely back to their hotels. Being cursed at and threatened was not how I anticipated being spoken to on my wedding day.

ack with a quote (next business day). The other to places took a week or did not reply back at all. I booked Cloud9 almost immediately. Total number of people on the bus was 19, so the flat rate 22 person bus w. unlimited miles was an amazing deal, especially since we were going from the West suburbs to downtown Chicago back to suburbs. Driver was on time. The driver was very polite, professional, and a joy to work with. We made multiple stops Downtown and were able to obtain all the photo locations we wanted. They had water bottles ready along with a bottle of champagne and cups. Bus was very, very clean, had colorful party lights and was comfortable. Bus also had air conditioning, which was great considering it was 90 degrees and Sunny most of the day. I recommend their service 100%. Max - the main point of contact is very helpful with finding what you need and confirming with you prior to the day-of. Happy Cloud9 could help me and my wife on our best day.

t and accommodated every request. It was easy to book and everything went according to plan and promise. I highly recommend Cloud9.

quick and we felt very welcomed and were happy with the great service at Cloud 9. We will definitely be using their services in the future again! 5 stars! Thank you, Max!

e feel safe too.

I'm very happy with how things turned out.

easy and they provide you lots of information and don't try to upcharge you. Very honest company. I am SOOO HAPPY we booked them and grateful for their service. Everything went so smoothly for one of our most important days of our lives!!

was on time and they were very kind. Our driver was also very accommodating and friendly. I would definitely recommend this company! I actually referenced them to my cousin and she is now using the same service for her wedding!

ight was a blast and the driver was so incredibly nice and professional. I would highly recommend this company and their prices are very competitive.

d email exchanges with me on details to make sure the day of went smoothly. On day of, his drivers were prompt and friendly. They really made the trolley and party bus experience fun and lively! You will appreciate the little extras like cups and napkins, and I can’t stress enough how thankful we were that tips and fees were included in the contract price. Not having to worry about that day of was so nice. The vehicles were beautiful and clean as well.

d arrived exactly on time. He was absolutely the nicest, went out of his way to take photos for us, park the bus in the easiest locations for us and drove our wedding party around for bathroom breaks when necessary during photos. He also went above and beyond and bought us some extra ice for our drinks when we realized we forgot to buy extra. He made the day much less stress free and more relaxed and was absolutely wonderful to work with! Can’t recommend them enough!

was not over the top with the inside lights/decor and such. Would use them again!

. I've had to postpone my wedding to later this year, and there's even a chance I might have to do it later on again. I originally hired Cloud 9 Limousine to be the transportation company for our wedding. When we had decided it was time that we changed our date (originally to be May 30th), we called them up 2 months early and let them know. To our surprise, (them being the last vendors we called to move dates and nobody else requiring this of us), they said that they would need another $300 deposit in order to reserve the new date. I understand that the money still would have been part of the total of the transportation cost, but that's besides the point. I don't know whats going on right now, I don't know what's happening with our wedding, so why would I want to pay another deposit, for something I already have a deposit for, and that's also not stated in our contract. So, I ask them if they can just not charge me that, obviously they had my original deposit still. That's what its there for. They said no, that's what we are doing. Required in order to change the date. Not something I want to hear when I don't know whats going on 100% with my wedding. What happens if I can't have a wedding again on that date, what happens if I have to change plans completely and not have a large wedding where I need transportation. At the end of the day, asking for another $300 deposit for something you already have a deposit for seemed like a company trying to be as snaky as they can be. I called up other transportation companies to ask their policies, none of them do that. I booked with another service instead. I asked Cloud 9 for a refund, kindly. They refused stating that I cancelled with them, when realistically, I was forced out of a contract because I didn't want to pay them more money to hold a date they already had a deposit for. Overall, I just want to say, if your on the fence and looking for a company you can absolutely trust during your wedding especially during this time, please steer far away from Cloud 9. My Venue, DJ, Cake, Desserts, Floral, Church, Decorations... Every other company I contacted to move the date, had absolutely no problem doing so and did not try to charge me more money. I am now seemingly out my initial deposit and even though I am, I can at least rest assured knowing that I can actually trust the transportation service I have booked with now, regardless of whats going on during all this Covid 19 stuff.

t we were looking for. Our driver arrived on time and was very easy going. We had a general area we wanted to go for our photos after the ceremony and he was willing to stop anywhere, let us out, snap a few photos and get back on. We did get champagne included and were able to bring on our own drinks & snacks. I would highly recommend Cloud 9 and will use them again for any future needs we have!

ourteous, and all of our Moms on the trip each year have had a blast. We highly recommend Chicago Cloud 9 Limo and we're already ready for #MomFest 2021! Thank you.

flexible service.

is always an issue in big buses/shuttles. I would recommend Cloud 9.

the day before. Although, the party bus was 25 minutes late picking up me (the bride) and my bridesmaids for the ceremony!!!!!!!! We ended up being 30 minutes lateto the wedding ceremony with a church full of guests. Obviously I was not thrilled but I rolled with it. When we got onto the bus, the music was not working. We sat in silence on the way to my wedding. When the ceremony was over, we had the whole bridal party get on the same bus to head to the reception. The music was then working which was a huge relief. On our way to the receiption, the driver made a fast stop which caused some memebers of our bridal party to literally fall and roll down the aisle to the front of the bus. We did get a complimentary stretch limo to our hotel after the reception which was nice. Would I recommend Cloud 9? To be honest probably not

reception. Luckily, I wanted to pay the driver at the start of the run, and because the driver was late and caused so much stress, we did not have to pay the rest of the amount.

alls and texts from guests saying the shuttle hadn't arrived. Everyone ended up taking Lyfts/Ubers/cabs at their own expense, even though I had coordinated transport for them. To add insult to injury, the driver called me (the bride) about 15 times - calls I didn't receive because I was taking pictures on my wedding day - even though our day-of coordinator had reached out in advance to all vendors (including Cloud 9) with her information and an instruction to contact her. The return shuttle was late, and our coordinator had a difficult time getting ahold of the driver (driver didn't answer, voicemail full). We reached out to Cloud 9 after the fact and asked for a refund of some of the cost. Cloud 9 apologized, but pushed back and tried to blame the issue on me and our day-of coordinator, saying that we provided the wrong hotel address (which was true, but I corrected it - and they acknowledged the correction - 3 weeks before the wedding, and sent a confirmation with the correct address the day before the wedding), and that the day-of coordinator never called the driver. They agreed to refund half of the total amount paid. UPDATED: It has been over 6 months, and Cloud 9 still owes us $250. Despite many emails and calls, we have received no updates on this refund from Max. I find it comical that his profile below says "I don't stop until the job is done, and done right." That is not my experience with this vendor.

eception instead of the additional stop that we had requested. Once we realized and gave him the new address, he was happy to take us there, and we just ended up with a little extra party time in the limo. We would definitely recommend this company.

ones that would fit our needs due to (1) good pricing (2) great quality of the selection of transportation options (newer vehicles/buses). They are a legitimate company as some other limos do not even have a decent website or seem to have an address and what gave me comfort in selecting them is that they were always responsive/available whether it was by phone or email. Roberto was our driver and he was there on time. He texted me from his phone once he arrived at the hotel. He arrived 15 min earlier than planned which is always a great thing. He such a nice gentleman and ensured that we were all good/ready before we took off from one location to another. Overall, he was/is a great driver as we had about 20 people in the bus and it was a smooth ride. He delivered us timely and safely from all of our locations/destinations. The limo bus was very clean inside and out and the sound system was solid. Thank you so much for your services. I would 100% recommend Cloud9 and Roberto as a driver. You will be ensured safety and smooth transportation services

ey were timely, clean, and friendly. We went from our hotel, to photos, to the venue and never had to worry about finding the limo. The wedding package was very cute as well. Overall, highly recommend.

ad. The limo's audio system didn't work great, so we couldn't play the music we wanted. Other than that, they got us safely from point A to point B, so no complaints.

on time, nice and very patient with us (we were running 30 minutes behind schedule). The booking process was quick and easy and pricing was the best I found in the Chicagoland area. Highly recommend Cloud 9 for any of your transportation needs!

wedding party of 10. The one we chose for our wedding party was great, there was a large TV in the back with surround sound music and lights. There is also a bar area with water and ice and a complimentary bottle of champagne. We also brought our own alcohol. Our driver was also great and very courteous. Everyone enjoyed their time on the limo on our wedding day!

n the pricing which is great. They also provided ice/coolers for all our beverages so we didn’t need to worry about lugging those around and to our wedding. Would book with them again!

driver was early and easy to talk to, plus he seemed to know his way around, which made everything easier.

ated. Got confirmatory emails day before and day of the event. The drivers were on time and the buses were in great shape. Drivers were courteous and everything went perfect. Highly recommend to any and all!

all, it was a great experience and helped to alleviate some of the stress of our big day.

for their bridal party.