John and Chowhound Gourmet was recommended to us through our wedding planner, Tricia Finn. After we did a tasting a year in advance of the wedding date, we committed to them right ...then and there. I was anxious by the lack of communication, but I’ve realized that it’s just how it goes with wedding vendors. They’re so busy (a good sign) that they can only focus on each event as it comes up. Point is, don’t get worried if you experience this with Chowhound Gourmet, they aren’t leaving you in the dust. Don’t expect to give your final menu and guest count until close to the wedding. Even so, John will answer ANY question you have whenever you have it. He’s great getting back to you and wants you to be as comfortable as possible! He is very inviting and does whatever he can to make your day right! If you want something changed or the menu doesn’t have it, ask! I’m obsessed with pasta, but we didn’t have that as a menu item so he specially made a bolognese dish just for me! When I asked, he replied, “Of course! Anything for the bride.” I have to share that because it just shows his customer service.
Now, all of that said, we had some back and forth about the invoices and payments. The prices have gone up from those on the printed menu, a check must be mailed in a certain amount of time or a cashiers check is required (we had confusion because the guest count was still changing but the mailed check was needed before the final guest count was), and most notably, the server charges are paid *separately*. You are expected to bring the server’s fees in separate envelopes at the time of service! That communication must have slipped under the cracks because my fiancé nor I were aware and it caused a mess. We were each asked about it and kindly, we weren’t bugged about it afterwards on the night of the wedding, but it was still inconvenient and put on some stress.
We got many compliments on the food at our wedding. I expected to hear more feedback, but sometimes nothing is better than something. We got the NY Strip Loin and Mushroom Risotto for dinner both of which come with a complimentary salad. Ours, the bride and groom’s, was cold when we got the plates which concerned us because we were served first, but everyone else we asked said the temperature was perfect. The food was served timely, tasted yummy, and the staff was great! There was a cucumber allergy and it was taken care of seamlessly. One or two of the servers even stayed through the entire wedding, which was wonderful to have. We also rented some linens through the caterer. The linens were more expensive than other options, but they had the specific color we wanted. Chowhound Gourmet actually require that you use all of their dinnerware for the food though.
Having learned the little nuances and known how to make the process smoother, I would hire Chowhound Gourmet again.